Fairstone Reviews 

15,383
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,416 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback regarding the exceptional quality of ongoing client support. Customers frequently praise the dedicated staff and financial advisors for their deep professionalism, genuine kindness, and clear communication during annual meetings and portfolio reviews. People also note that team members are very approachable and responsive, providing regular updates, detailed explanations, and tailored assistance for various personal pensions and mortgages. Consumers truly appreciate the reliable guidance and highly efficient service, which helps transform complex financial decisions into completely straightforward and manageable steps over many successful years of partnership.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their exceptional knowledge, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the high professionalism, clear... See more

Customer service

Consumers find customer service to be exceptionally positive, consistently highlighting high service levels... See more

User experience

Clients share positive opinions on user_experience, highlighting that the entire process from start to finish... See more

Response time

People report positive experiences with response time, highlighting consistently prompt and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mike McGurrell has looked after my pension pot for at least 20 years if not more and I am very happy with the service he has provided over this period. I have always trusted his advice and recommendat... See more

Rated 5 out of 5 stars

Jonny Banks Seeney at the Ashdon,Saffron Walden branch of Fairstones was my advisor on a private pension that I had. He was professional extremely kind as my husband had recently died and gave me tim... See more

Rated 5 out of 5 stars

Using a company to manage an important feature such as future financial wellbeing has to feel right. We are well informed of our products performance and kept updated should any event happen that coul... See more

Rated 5 out of 5 stars

Since being transferred over to Stacy MacLeod at Fairstones (Mineral) we have had two face to face appointments with her, both of which were on time and handled exceptionally well. We found her to... See more


Company details

  1. #9 of 52 best companies in Financial advisor
  2. #2 of 19 best companies in Asset manager services
  3. #3 of 20 best companies in Financial Planner
  4. #2 of 27 best companies in Investment company
  5. #3 of 77 best companies in Investment service

Written by the company

Incorporating one of the UK's largest Chartered financial planning firms, we offer independent financial advice, investment management and estate planning services. Our clients are at the centre of everything we do.

Discuss your financial planning objectives with one of our highly qualified IFAs

Written by the company

Initial consultation at no cost
To arrange your free, initial consultation get in touch with us at your convenience.

Contact info

4.9

Excellent

TrustScore 5 out of 5

15k reviews

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4.9

All reviews

(15,383)

1,411 reviews in the last 12 months

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Rated 5 out of 5 stars

Ellie Sissons

Ellie has been involved in looking after our finances for some years, most of our pensions and investments, originally in a behind the scene capacity then taking full management. We meet Ellie annually for a review and are always impressed with the meticulous preparation she has undertaken. She isn’t just well and thorough prepared but can explain sometimes quite complex schemes in a way that is understandable. She has our implicit trust.

24 July 2026
Rated 5 out of 5 stars

We have always dealt with Robert Sacre…

We have always dealt with Robert Sacre since the early 90’s. When the company changed to Fairstone we just carried on. They have always been helpful & when Robert retired Catherine took over our finances. She has been very helpful with regard to our pensions and hopefully will continue to work with us. Thank you

23 July 2026
Rated 5 out of 5 stars

I have been with Fairstone for many…

I have been with Fairstone for many years now and know that my money/pension is in good hands.
I have a very pleasant yearly meeting with the same person and discussing all details regarding my pension plan is always clear and easy to understand.

23 July 2026
Rated 5 out of 5 stars

Fairstone financial advisors

Fairstone have managed my private pension for many years than I care to remember.
My financial advisor is Ellie Sissons . She is extremely nice and of course incredibly knowledgeable about the products Fairstone recommends.
When it comes to financial services, it’s generally a subject that frightens the average person, so having someone like Ellie that will explain everything to you in simplistic and informative terms is reassuring.
I would have no hesitation in recommending Ellie and Fairstone.

22 July 2026
Rated 5 out of 5 stars

A trusted and proactive financial adviser

David has been my IFA for a number of years and I have been impressed by the approach he has taken with my investments. He has been proactive in managing my pension and savings, with regular financial reviews. I would highly recommend him.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and knowlegable

Catherine is personable and helpful ,she is up to date with financial matters and I feel confident that her advice is sound .
She makes the effort to learn about her clients and our annual review meetings are a pleasure.

1 May 2026
Rated 5 out of 5 stars

David Ithier from Fairstone My Trusted Financial Advisor.

I approached David Ithier from Fairstone for retirement and investment planning. They provided an excellent assessment of my financial situation and presented a thorough analysis in plain, digestible language. David communication was prompt, their fee structure was completely transparent, and I now feel entirely confident about my financial future.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

David Ithier gives the advice needed

David Ithier is exactly what I needed as a financial advisor. He explains everything in everyday language which is therefore easy to understand. He explains exactly how he thinks things should move and explains why. Looking forward to receiving Davids advice to see me through my retirement.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Great advice and personal service

I’m very pleased with the support I’ve received from David Ithier at Fairstone. He took the time to understand my situation and gave clear, well‑explained advice on pensions and wealth management. His personal approach and reliable, consistent results have given me real confidence in my financial planning. Excellent service.

17 July 2026
Unprompted review

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