Fairstone Reviews 

We had an excellent experience with Fairstone from start to finish. Chris Turner was our main mortgage adviser and guided us through the entire process with professionalism, clear advice and regular communication. As a new-build home buyers, we really appreciated how approachable and responsive he was, always taking the time to answer our questions and keep us updated.

Our purchase became more complicated when our mortgage offer needed extending, and Chris worked hard behind the scenes with the lender to keep everything on track. His reassurance during that period made a potentially stressful situation much easier to manage.

Towards the final stages, Viv also provided excellent support, keeping us informed and ensuring everything progressed smoothly through to completion. It was clear that the whole team genuinely cared about helping us complete successfully.

Thanks to Chris, Viv and everyone at Fairstone, we are now happily settled into our new home. We would highly recommend Fairstone to anyone looking for knowledgeable, responsive and professional mortgage advisers.

Mark made the whole mortgage process very straightforward and we would definitely recommend his services

Claire Allison was fantastic ensuring a brilliant outcome for my mortgage and ensuring that I received the best deal possible. Could not recommend her and Fairstone highly enough.

With limited experience of how to manage my pension pots, Catherine Woodward guided me through all my options, without jargon, in easy to understand terms. She took time to understand my family situation and my risk appetite to provide me with a pension which suits my needs. I would thoroughly recommend her.

I have had my private pension in their hands for years and my annual review has always been a pleasant surprise, I would recommend them without hesitation.

Prior to my husbands death I took no interest in our finances. But now I'm on my own I have found Fairstones to be most helpful in explaining things to me and at no time did they make me feel inferior or ignorant. I have the utmost confidence in Fairstones.

I am confident with the financial advice and information provided together with the financial reviews and information on my investments.

The knowledge that Fairstone are always there to provide advice and help when we are unsure of the best route forward. We have had nothing but good service from them and their predesessors, and feel very lucky to have them advising on our financial situation. We would have no hesitation in recommending them.

Always excellent service great people who know how to look after their clients
I will always recommend this team of professionals

Catherine took over as our IFA after our previous adviser of nearly 20 years Steve retired. We need not have worried about the quality of service. Catherine explains financial matters clearly to non-specialists such as my wife and me. She helps us consider the most practical options for our circumstances, having given attention to detail. Her advice has proved to be prescient. We have every confidence in her.

very knowledgeable staff, good communication and
always kept up to date with the latest reports etc.
as ia m approaching retirement, this in invaluable information

I would highly recommend Paul Cleveland if looking for help arranging a mortgage.

Paul was extremely helpful in explaining all options available to me and was very effective in arranging the best rate during the recent volatility.

Paul provides a great service and I would recommend highly.

I would definitely recommend Fairstone, for the services they provided for me in arranging my annuity. In particular Mr Aaron Patel who visited me at home and gave me clear and informative advice on the details of the plans available and recommending my best option. He was friendly, knowledgeable and professional throughout the process and kept me updated through all the stages. My policy is now in place and I look forward to dealing with Fairstone in the future when my policy matures.

I came to Fairstone with what I knew from the outset was a genuinely complicated financial profile. For many mortgage advisers, that combination would have prompted hesitation. At Fairstone, it prompted a solution — and the two people responsible for that outcome are Chris Turner and Viv Bennett.

Chris took over my case mid-process following the departure of a previous adviser, and he did so without missing a single beat. He was fully across every document and every detail from the very first conversation — there was no re-explaining, no repetition, and no sense of starting again. He immediately completed a fresh Decision in Principle under his name, which was accepted by Skipton Building Society, and when rates moved in my favour shortly afterwards he came back to me proactively with the improved figures without my having to ask. That kind of attentiveness is rare and genuinely appreciated. When Skipton's underwriters raised additional requirements — Chris communicated each request with clarity and speed, keeping the process moving at every turn. He also guided me through the CREDAS identity verification and the Terms of Business patiently and efficiently. From start to finish, his judgement and professionalism were exemplary.

Viv is the quiet engine that kept the entire case running, and I cannot overstate how much the final outcome owes to her. From the moment she first reached out to me proactively — ensuring I felt supported rather than abandoned following the change of adviser — she became the backbone of the application. What followed was weeks of meticulous, responsive, and genuinely impressive case management. Viv coordinated the collection of a remarkable range of documentation on my behalf. Every request was communicated clearly and every document returned was acknowledged promptly. She liaised directly with Skipton's underwriting team throughout, escalating their requests and keeping both Chris and me informed at every stage without any fuss.

The mortgage offer from Skipton Building Society has been issued. That outcome is the result of a team effort, and Chris and Viv were at the very heart of it. Together they navigated a complex case with skill, patience, and a level of personal care that went far beyond what I had any right to expect. I am deeply grateful to them both.

If you have a straightforward case, Fairstone will serve you well. But if — like me — your financial situation is anything other than simple, Chris Turner and Viv Bennett are precisely the people you want in your corner. They will find a way.

Dr Kasi Subbiah

Katie and Paul were brilliant from start to finish with my re-mortgage. They kept everything moving, chased things I'd never have had the patience for (including a slow management company), and kept me updated throughout without me ever needing to ask. Friendly, responsive, and made the whole process feel easy. Would happily recommend them to anyone.

Jonny Banks-Seeney provided us with a very friendly and knowledgeable service.

Brilliant information and guidance given by Hayley in respect of my pensions. All sorted in a short space of time and I now have piece of mind for the future. Hayley was very flexible and appreciated the face to face visits to my home.

I cannot recommend Nigel Woods highly enough. Engaging Nigel to support me and my wife with our financial planning has been one of the best decisions we’ve made.
Over the past couple of years, we’ve built a strong relationship based on trust and confidence. Nigel is knowledgeable, professional, friendly and always courteous. He takes the time to explain everything clearly, offers sound advice, and provides guidance that’s tailored to our circumstances.
We have been delighted with the help, advice and ongoing support he has given us, and we genuinely feel more confident about our financial future as a result.
I wouldn’t hesitate to recommend Nigel to anyone seeking honest, reliable and expert financial advice.

Paul Cleveland was fantastic from start to finish. He helped us secure both a new residential mortgage and a buy-to-let mortgage. Although the process was stressful at times, Paul was always there to help us find a solution and guide us through each step with confidence.

He was always happy to answer our questions and explained everything in a way that was clear and easy to understand. Paul was friendly, approachable, professional, and kept us informed throughout the process.

We really appreciated all of his help and would have no hesitation in recommending Paul to anyone looking for a knowledgeable and reliable mortgage adviser. Thank you for all your support!

Helpful service - annual updates and clear explanations always given.