Fairway Energy Reviews 

At first everything was good. The lads who took out my old hot water tank and boiler were friendly and seemed efficient. Then the problems started. They fitted a new combi boiler (ironically it is called an Ideal boiler, which is anything but ...)
The boiler has lost pressure numerous times over the last few months, but I can reset this without assistance now, I've done it such a lot!

I had to have a new bedroom radiator as soon as I put the heating on when the weather turned cool, after the boiler was fitted due to it having a massive leak, but they said it was nothing to do with them and I'd have to buy a new one and get it fitted myself, which I could barely afford. My hallway radiator has also started to leak ....again, nothing to do with them, they say. The lounge radiator needed a new valve also after being replaced. Seems quite a coincidence that all these issues started after they'd been.

The latest issue I have is to do with the boiler again. It has an L 02 fault which I'm told is to do with the ignition. I called Fairway yesterday (Friday) and they talked me through trying to sort out what they believe is a frozen pipe (putting hot water bottle next to the clip on the pipe under the sink. I've also used a heated wheat bag), so I've tried all that and I also poured hot water on my outside pipe. The water is running (and always was) but it's stone cold and my heating doesn't work. I can't cook anything as my cooker is a gas one. The weather is barely getting above freezing, so the flat is cold and even worse at night as we're in minus figures then. Luckily I have 2 electric heaters, but these aren't cheap to run. I care full-time for my 7 month old granddaughter, so this is a dreadful situation to be in. Obviously I can't bathe her either.

The after care service is very poor.

On Friday I was told to call them back before 5pm if it still wasn't fixed. I called them at 4.55pm and it went to voicemail! Now it's the weekend so I can't do anything until they open on Monday. I can't really afford to get an emergency plumber out.

I am so disappointed in their service and the hassle I've had to endure trying to get things sorted. It's unacceptable and I will be making a complaint.

I recently enquired about government grant scheme for cavity wall insulation, surveyor came along early December, done all his tests etc snd confirmed I qualified for free wall insulation, all booked in for 10/1 ,
Guys turned up and fitted all air vents, bathroom vent and filled all cavity walls, 2 of the best guys I have had work at the house, nice guys, great sense of humour and cleaned everything up after , Craig and Shaun you both a credit to your company , cheers for a fantastic job guys
(Up the Reds 👍🏻)

My father had this fitted in order to save on heating his home (was solid fuel) well so far the whole thing has been a farce!! He was without heating for several weeks because there was a fault with the new system that no one knew how to fix!!! Now he doesn’t think the solar panels are working as it is costing him over£15 in electricity each day!!!! Which for a pensioner on a pre payment meter is causing a hell of a lot of stress!! WHERE IS THE AFTER CARE TEAM? Popping round to check everything is running as it should?? We don’t want to be passed to IDEAL!!!! What is ideal is that fairways take ownership for not helping customers!!!!

I had a new Logic boiler fitted last month with loft and wall insulation and the service and quality from Fairway Energy is of a high standard. They have been really good to me and I wanted to say a big thank you for everything. Very happy customer.

Fairway fitted a new boiler 30.7.24.
With this cold snap, I've had my heating on.
It's taken 12hours for my house to reach 16oc.
I've been on the phone all day.
The pressure is beyond red.
They told me, it's not their problem, contact Ideal.
Yeah they're great and quick at fitting.
After care is non existent.
It's cost me a fortune, over 12 hours of my boiler working at 80oc, to hit 16oc.
Haven't even got the contact details for Ideal.
Awful customer services.

5/5! excellent company & could not be happier. thank you for a good service and being so helpful, me and my wife are made up with all the work done. we could not believe we could get tis all free but its true, thank you from Tez

Without consistent heating for weeks now. Leaving vulnerable people with chronic health conditions freezing. Heat pump has never worked. Used subcontractors who dont know their bottom from their elbows

Mike and Liam came to my house at 15 mosswood crescent in Nottingham . They fitted loft insulation and bathroom extract fan and trickle vents the window .the best thing I like about both are their behaviour and attitude . I will highly recommend these two guys for any future building work .

These people are fantastic, did the job brilliantly, but importantly sooo friendly had a guy called Thomas all made me feel at ease chatty I cannot thank him enough for his excellent work ( and chat) he worked so many hours today, I would quite happily when they come again to finish!
Leave my door open and just tell them not to bother getting me up😂😂 very trustworthy I’d recommend anyone to use this company!

I have just had a newradiator fitted in my bathroom. The plumber showed med me the water that came out of the radiadiator and it was like sludge. I told the plumber that I had a new boiler fitted last year. The plumber was very surprised and ask me when I had my new boiler installed did the plumbers flush the syetem out at the time has it is compulsory requiement . I contacted Fairway energy to ask why a magnetid filter was not fitted okay it not compulsory but to be offered it would of been good idea. I was told the work was only guaranteed for 12 months. Apparently it is a compulsory requirement for the heating syestem to be power flushed or at least a chemical flush. I do believe that compulsory work should be done at the time the work was done, 12 months Gurantee is not a way out of compulsory committment , This work needs doing asp

Great survey from Tom he was fast and very polite and professional

Was very nervous about this company as they sounded too good to be true after British Gas quoted me almost 7K for a new boiler. I managed to get a new hybrid boiler, iwi, a few new radiators and honestly an amazing service under the government scheme available.

The workers were all incredibly friendly and efficient. As my old boiler was broken beyond economical repair, fairway energy installed my new boiler giving us heat and hot water within 7 days of all the paper work being finalised!

The girls in the office were extremely patient and helpful with all my questions!
Shaun & Craig went above and beyond while they were here too. Very polite and hardworking!

One thing I’ve read a lot of is people’s concerns with the mess that iwi will cause. The men were all very clean and made sure every evening the house was left as clean/clear as it was on their arrival. I was surprised with how clean they left it! Even the plasterer covered all the furniture and carpets, sawing was all done out side and they hoovered and mopped when leaving.

I have noticed a slight noise coming from a few of the radiators but I’m sure it’s just the water warming through.

One thing I hadn’t thought of is with everything being reborded, blinds or shutters will no longer fit if were made to measure.

Overall I am beyond happy with the service. The gas bill has dropped significantly and I have already recommended friends and family to consider the same!

Excellent job clean and tidy dealt with everything themselves really appreciate their effort 💯recommend Fairway Energy

I would avoid this company at all costs. They don't have any pride in there work, it is rushed , under part and have caused a lot of damage. They say one thing and do something completely different and when you tell tem, they say there nothing they can do about it. They are unprofessional and have missed legal key parts of a boiler system. I will include pictures shortly

Fantastic company to work with from start to finish. I had ASHP fitted and they diligently worked around my schedule. Thank you for a job well done

Really good experience with the company. From start to finish excellent job done. The lads had to travel all the way from liverpool to hull. I must mention Craig. He was excellent. Very friendly and very professional. Philip who did the skimming did excellent job as well. Very good job by gas engineer who changed my boiler and piping.Overall really happy. 5/5.

After being let down by a previous firm ( couldn’t even keep original appointment) I contacted fairway energy and didn’t look back . Surveyor arrived when arranged , very professional,polite,courteous and efficient. Went away around 12 noon and by 3pm the same day an appointment was made for the work to be carried out the following week. I received a call the next day advising me that they could bring the install forward 3 days, so I took this new appointment. The new boiler was moved about 8-10foit to another part of my garage (at no extra cost may I add!) to accommodate forthcoming building works.The boiler installer did a fantastic job of moving boiler and adding pipe work very neatly, changed my trv’s ,bled radiators and talked my through workings of new boiler. At the same time my window vents were installed, again very clean and hardly any disruption. Lastly was the electrician who wired up my thermostat and talked me through its workings,again very professional,neat and tidy.From start to finish everyone was brilliant, from the lads on the ground to the office staff, who kept me informed if anyone was running late etc.If you are looking for a firm for your boiler grant, look no further than Fairway Energy👍👌

Fairway energy done a great job the people who done the job Craig and Philip the brothers done the job efficiently and they where very clean and tidy and professional as well as they where very friendly I wish if all people from fairway like I recommend this company for doing them job people you can trust graig and Philip and not to forget the good electrician and the boiler fitter many thanks for such a wonderful and professional people

The whole process from my initial call, to the Survey, to installation, where very helpful and friendly staff. Each step of the way explaining the whole process. Thankyou so much for my boiler, hive and loft insulation. I will definitely pass on your number.

The men that came to do the job were polite and respectful of the property. They were very friendly and were able to answer any questions I had about the installation of appliances. They cleaned up after themselves and I would highly recommend them.