Fairweather's Reviews 

50
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

I have visited Steff’s kitchen a few times,1 member of staff is very offish and it always seems like it’s too much trouble to serve me,you can wait ages to be attended to even though they know you ar... See more

Rated 5 out of 5 stars

Great customer care and healthy plants at the garden centre. Last night's garden party was well organised with interesting tastings and craft tables. The alpacas were adorable. A lovely evening meet... See more

Rated 5 out of 5 stars

Problems with online systems though I’m delighted there is an emerging system getting going. Consequently used phone contact and all the staff I spoke to ( it’s not clear you need to press for plant s... See more

Rated 2 out of 5 stars

Fairweathers was known for their lovely fresh scones. However today the scones were hard and uncooked in the middle. They were like scones that had been frozen, and they didn’t taste fresh.

Company replied

Company details

  1. Garden centre
  2. Cafe
  3. Garden
  4. Meal Takeaway
  5. Online marketplace

Written by the company

Using passion and expertise we have created a unique Plant and Garden Centre in the heart of Beaulieu, a peaceful, picturesque village in the New Forest National Park, Hampshire. Our historic buildings offer a fascinating and relaxed atmosphere for garden shopping whilst our well informed and considerate team provide both inspiration and advice. We pride ourselves on the wide range of plants we provide, backed up by expert advice and a five year guarantee on all hardy plants sold. We have particular expertise in Lavender, Heuchera and Agapanthus which along with many of our plants have been grown here in Beaulieu, which are possible to buy from our mail order plant shop. Steff's Kitchen is our onsite cafe and we are pleased to be open with inside and outside seating. Join us for a tasty freshly cooked breakfast or pop in for a delicious homecooked lunch, using fresh produce from local supplies and our own garden, Patrick's Patch, which is open for you to wander around. If it's just a little snack and coffee you are after pop over to Steff's to go, where we have a lighter takeaway menu and 2 outside seating areas.


Contact info

3.6

Average

TrustScore 3.5 out of 5

50 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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3.6

All reviews

(50)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, ordered voucher online, phoned to check it would get to me on time, as It was a late order, the lady I spoke to kindly hand delivered this to my address on her way home. Thank you.

28 February 2024
Rated 4 out of 5 stars

Learn about growing veg

I enjoyed the chance to join with like minded people to learn something about vegetable growing and kick start beginning the new growing year. I'm glad we're booked onto to the compost workshop. Informative and friendly

5 February 2024
Rated 5 out of 5 stars

A very positive experience

A very positive experience. I commanded a gift voucher for a family member living in the region and needed help to do so being outside of the UK. All the people on the end of the telephone or by e mail were charming and very helpful. Thanks again, and Fairweathers is visibly as nice a place now as I remembered it from the 1980's

19 January 2024
Rated 5 out of 5 stars

Instant vouchers

I had no problem phoning and getting info on the availibility of your vouchers by post.

I ordered a fistful of differing vouchers and received them by post the second day from ordering.

6 August 2023
Rated 5 out of 5 stars

A delight as always

I am disabled and want to find out more about agapanthus. I have booked tickets online and the instructions were clear and easy to follow. Before I bought tickets I checked the venue was wheelchair accessible. With peace of mind that I could enter the village hall I bought 3 tickets and I am really excited about the event. Everyone I spoke to was very helpful and informative. I always enjoy visiting the garden centre and now using their website is just as much fun!

15 June 2023
Rated 5 out of 5 stars

Problems with online systems though phone service excellent. I’m…

Problems with online systems though I’m delighted there is an emerging system getting going. Consequently used phone contact and all the staff I spoke to ( it’s not clear you need to press for plant shop to buy gift tokens) were incredible - helpful, patient, polite and speedy in service. I’m delighted with the fact that the tokens arrived when promised and everything was in order.

11 June 2023
Rated 5 out of 5 stars

Excellent service

Placed my order online for gift vouchers which were a gift for someone who lives local to the garden centre. They were delivered very promptly with a nlmessage included at my request. Excellent service all round.

27 February 2023
Rated 4 out of 5 stars

I haven't received my purchase!

I haven't received my purchase!
I am still waiting for news of gift vouchers I ordered and paid to have delivered.....

I would like to add that I have now received and also a follow up call explaining they had been sent but strikes have caused this problem. I'd like to change my review to reflect this ..

19 December 2022

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