faithheart-jewelry.com Reviews 

93
•
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, most reviewers were somewhat happy with their experience overall. Many buyers find that the stunning jewelry pieces look exactly as pictured, featuring gorgeous designs and a comfortable weight for everyday wear. Consumers often express great satisfaction with the smooth ordering process, noting that items arrive securely packaged and matching their descriptions perfectly. People frequently mention that they would gladly purchase lovely accessories from the business again in the future. However, some customers also noted difficulties regarding incorrect sizing and unexpected delivery delays. A few people experienced frustrating issues with items not fitting correctly, expensive returns, or long waiting times before receiving their purchases.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and sizing. While many customers praised the... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the super high quality and great designs... See more

Delivery service

People report ambiguous experiences with delivery service as many reviewers praise fast shipping times and... See more

Order

Clients share ambiguous opinions on order experiences, as while some reviewers reported that their package... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I bought a ring. It was wonderful. But it was too big. I purchased a smaller one and then changed my mind. I've emailed support MULTIPLE times to cancel the order and they keep giving me the run aroun... See more

Company replied

Rated 5 out of 5 stars

So my i lost my package and contact customer service and they don't hesitate to send me a replacement. Will buy again in the future.

Company replied

Rated 5 out of 5 stars

My order arrived quicker then expected. Unfortunately it was a bit too small. I reached out to customer service and they took care of the problem. Recieved a bigger one within days. So happy. Will def... See more

Company replied


Company details

  1. Jewellery shop

Written by the company

FaithHeart is devoted to creating jewelry featuring one-of-a-kind Viking symbols that allow their wearer to feel more in touch with their faith, culture, or upbringing. Drawing inspiration from animals, nature and a variety of religious imagery.


Contact info

3.2

Average

TrustScore 3 out of 5

93 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.2

All reviews

(93)

43 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Website and Quality Delivery

Website is easy to use and navigate.
Ordered 2 pairs of earrings on Dec 19th, they were delivered Dec 27th. The email said 10-15 days for delivery, so they were quicker than promised.
The earrings look exactly as advertised on the website. I am really happy with how nice and neat they were packaged.
Would buy from again.

27 December 2023
Unprompted review
Rated 1 out of 5 stars

SCAM Never received my items

Ordered two items for my fiancé for Christmas. I placed my order on November 8th and followed my shipment on the 4px shipping website. There has been zero movement on my order since November 23rd, at which point I was told to "be patient" as my items were set for delivery in 3-5 days. According to USPS, a tracking number was created November 15, but they never received the items. I sent proof screenshots to FaithHeart and they offered to re-ship my items, but provided me with an invalid tracking number. I contacted them again, and they stated that I have a "nondeliverable" address. I order from many websites and get mail to my home with no issues. I live in an urban community. I suspect that what actually happened is that I have been scammed. So now I have demanded my money back. We'll see what happens, but I would suggest that NO ONE order from this scam site.

8 November 2023
Unprompted review
faithheart-jewelry.com logo

Reply from faithheart-jewelry.com

Hello Cassandra, we checked your order, we shipped the package to you twice, the first time USPS lost your package, so we arrange reshipment for you, and finally the new package was delivered to you successfully. We apologize for this not good shopping experience. wish you a nice day :)

Rated 1 out of 5 stars

SCAM!!! Never got package and terrible customer service SCAM!!!!

If I could leave no stars I would. SCAM ALERT!!!! I ordered some jewelry and my account was charged. Waited patiently as I seen the items were being sent from China. Kept looking for tracking of package and the it was supposedly delivered to my address on 12/11 and it was not. I had mail that day but no package. I contacted customer service and was told it was my responsibility to call my postal service and see why I did not get my package..Now my tracking number is giving a whole other message like it's redoing the entire shipping process. I HIGHLY suggest using caution when considering ordering from this company as I greatly suspect it is a SCAM!!!!!!!!

14 December 2023
Unprompted review
faithheart-jewelry.com logo

Reply from faithheart-jewelry.com

Hello Charity, we apologize for this not good shopping experience, we checked your order, the tracking information said the package was delivered to you successfully, but you have not received it. Finally, we refunded full payment to you as a compensation. Wish you everything goes well :)

Rated 1 out of 5 stars

No instructions to open the chain

No instructions to open the chain. What a disappointment.

5 December 2023
Unprompted review
faithheart-jewelry.com logo

Reply from faithheart-jewelry.com

Hello Carol, we apologize for any shortcomings in our work. if you have any questions or concerns on the products, please email to our Customer Service: support@faithheart-jewelry.com

Rated 2 out of 5 stars

Returns suck!

Ordered the wrong product. Upon receiving items and sporadic communications with the customer service department, I got an address for returning the item, in China! Not a return label, an address! International shipping on my dime, isn't worth it.

20 October 2023
faithheart-jewelry.com logo

Reply from faithheart-jewelry.com

Hi Nathan, we apologize for the not good shopping experience, we processed the return issue according to our return policy. We will improve our handling measures in the future. Wish you everything goes well :)

Rated 1 out of 5 stars

Material is crap

Material is crap. My ear was infected within 2 wks,and I've had my piercings over 40 years with no infections. Pitched them in the garbage

20 October 2023
faithheart-jewelry.com logo

Reply from faithheart-jewelry.com

Hi, Jim, we are so sorry for the issue cased to you. Our products are quality made and is protected from tarnishing, which is lead-safe, nickel-safe, and cadmium-safe. And comply with European and USA standards and were certificated by SGS, the largest global testing, and certification agency in the world.

Rated 1 out of 5 stars

Ordered a three weeks ago

Ordered a three weeks ago. Items appear as delivered, but never received purchased items. Contacted Customer Service who provided link to tracking website written only in Chinese. They instructed me to contact USPS without tracking number. Scam, been waiting for more than three weeks for merchandise paid for a long time ago. No customer service phone number available.

18 November 2023
Unprompted review
faithheart-jewelry.com logo

Reply from faithheart-jewelry.com

Dear customer, as per checking, you have ordered 2 orders and both of them have delivered. The tracking number of them are 4PX3000806332579CN and 4PX3000814915801CN. Please kindly check them. So sorry for the inconvenience caused. Thank you.

Rated 2 out of 5 stars

Was missing a item.

21 September 2023
faithheart-jewelry.com logo

Reply from faithheart-jewelry.com

Dear customer, we noticed that you have ordered 4 orders from us, could you please advise which order was missing so that we can check for you? So sorry for the inconvenience caused and looking forward to your reply. Thank you.

Rated 5 out of 5 stars

Very happy customer

Great products timely delivery great deals. Easy ordering well layed out website. Free gift good packaging. Just have a look you can't go wrong.

20 September 2023
Rated 1 out of 5 stars

Poor quality

One of the earrings will not latch

21 September 2023
faithheart-jewelry.com logo

Reply from faithheart-jewelry.com

Dear Customer, sorry for the inconvenience caused and please kindly contact our customer support and we are always here to help. Thank you.

Rated 1 out of 5 stars

BUYER BEWARE

BUYER BEWARE. Placed my order over 3 weeks ago and it has not arrived. Tracking is non-existent with NO status updates. I contacted customer support both on the website chat function as well as email and they have done NOTHING to give me any kind of status on the order.

29 October 2023
Unprompted review
faithheart-jewelry.com logo

Reply from faithheart-jewelry.com

Dear customer, as per checking, your order is in transit and details please check here: https://track.4px.com/#/result/0/4PX3000767131976CN Thank you.

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