Fallon & Byrne Reviews 166

I order passionfruit puree for my martinis , delivery is always on time and prompt , happy to always order from this company , excellent service , thank you .

Fantastic service, fast delivery…

Great experience. Wine purchase in the Dublin store was followed up with online purchase of more of the same wine. Very well priced in a sale and quickly delivered.

As a long-time regular customer, it is with great regret that I write this review. I have always turned to Fallon & Byrne for products I simply couldn't find elsewhere—specifically high-quality French cheeses, charcuterie, and gourmet specialty goods.

However, over the past several months, I have noticed a sharp decline in quality while prices remain extremely high. It is unacceptable to market products as "high-end" or "luxury" when the freshness is so clearly lacking.

My recent experiences have been particularly poor:

Quality Issues: I recently purchased a Reblochon that was covered in improper mold and a Saint-Félicien where the ripening (affinage) was highly questionable.
Value for Money: It feels as though quality is being sacrificed to maintain high profit margins. If I am paying premium prices, I expect premium freshness.
Lack of Expertise: While the staff is very friendly and pleasant, they clearly lack the specialized knowledge and training required to handle and advise on such delicate, fine products.
At this point, the brand needs to decide on its identity. You cannot charge luxury prices for mediocre, or worse, spoiled products. If the quality continues to slip, it would be more honest to operate as a discounter where the price-to-quality ratio is at least transparent. Until major changes are made, I will be taking my business elsewhere.

This was a gift which was very well received! Delivered on time and well presented! Thanks.

The Rolled and Boned DUCK was Superb 👌.The stuffing was Very Good.
We also bought Quail at the counter and they were Fantastic.Thank you
G Hollingsworth

I wouldn't go anywhere else for our yearly hampers or catering needs for the company I work for.
Andres Suarez, the Fallon & Byrne sales manager, has looked after us for years. He and his team are exceptional at what they do.
Their hampers and food are just a step above anything else. They are wonderfully presented, always delivered on time and offer amazing value for such high-end products. They always have a wow factor when they arrive.
Thank you again, Andres, for making us look good and for making Christmas extra special for the team.
See you in 2026 for more of this amazing service!

Honestly, this place just keeps getting better.
We were there for our office Christmas party (not our first rodeo) and the experience was even better than last year.

I’m not sure how they manage to deliver such great food and service at one of the busiest times of the year but they just do!

It's basically fine dining without the stuffiness.

The staff are super sound and well trained. There's lots of pride in what they do and it really shows.

Fair play to all the team!

Not a good experience, staff rude and kept reminding us of how much time we had .
Food really good and manager was really attentive but floor staff left a lot to be desired.

Everything about the shopping experience was positive, from browsing to checkout. Everything was flawless and the delivery if the hamper was timely and efficient. The hamper itself is amazingly beautiful. Top quality products, displayed in a beautiful gift box. I highly recommend this company and their products. A very happy customer 🙂

We went to the upstairs dining room for lunch the other day. Menu choice and food were excellent. The ambiance of the restaurant is really buzzy. Staff were all lovely and very attentive. We will definitely be back soon again.

I ordered the Cheese Hamper for my Uncles 90th Birthday - he loves his cheese. Laura in Customer Service was great. She confirmed it was due on his birthday and would let me know when it was delivered which I thought was above and beyond. She was so helpful. It arrived on his Birthday as promised and he loved it saying he felt very spoilt! Thank you all so much such a great company who I would recommend to anyone.

Great service and delivery, and presentation and contents of the hamper made a great impression as a gift.
Highly recommended.

Delivery on time and beautifully packed. Thanks so much. Delighted recipients!!

Great customer service- so efficient. Hampers were fabulous

Food is delicious, huge selection of items available, staff customer service is amazing, online shopping is simple with very fast delivery. Perfect!

Absolutely excellent!! Only wish that they would expand their online grocery options for more fresh food eg cheese, meats, veg.
Amazing service & quality

I struggled to get the website to make the order for shipment rather than click and collect. They sorted this for me and waived the shipping charge! Recipient thrilled with the produce