Fallwithgrace Reviews 200

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and beautiful craftsmanship of the products, often noting that items like coasters, shelves, and boards are built to last for many years and even generations. The ordering process is described as easy to navigate, with many appreciating the clear communication regarding order status, from creation to dispatch. People frequently highlight the quick delivery, especially for handmade and personalized items, and the careful packaging ensures products arrive in perfect condition. However, some customers also noted issues with damaged deliveries, with products arriving without wall fittings or with clear defects due to inadequate packaging. Additionally, a few people experienced a lack of response from the company when trying to resolve these issues through various contact methods.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality,... See more

Quality

People report positive experiences with product quality, consistently praising the exceptional craftsmanship... See more

Order

Customers generally express satisfaction with their ordering experiences, often praising good communication... See more

Delivery service

Users describe positive interactions with delivery service, often highlighting quick delivery times even for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have just received my coasters from Fall with Grace which I am going to gift to our family as part of their Christmas present. Kate even bundled each of the coasters up into individual family group... See more

Rated 5 out of 5 stars

Solitaire board, beautifully crafted from stunning oak wood. Great to look at and lovely to touch and play the game. Easy website to navigate and place the order. Quick delivery for a handmade per... See more

Rated 5 out of 5 stars

Just bought a display stand from Fallwithgrace and it’s beautiful, good communication too, telling you when your order is being made and when it had been dispatched. Quick delivery too, once it was s... See more

Rated 5 out of 5 stars

Fall With Grace are a fantastic family run small business with fantastic high quality products. We have bought 9 items over the years, a mix of gifts for others and items for ourselves. From notepad h... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

200 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Two treats - Absolutely thrilled!

What fabulous treats! The beautiful Oak Clipboard with ‘Things to Remember’ is so lovely and I know I’ll use it a lot to jot down everything I need to do!
The maxi dish is also so beautifully made and the message ‘Happy Days Together’ is just right to mark our 30th Wedding Anniversary. This dish will always have sentimental meaning to us as my Dad bought it for us just before he died. It’ll be treasured always!

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Amazing product and buying experience

I am so grateful to Fall with Grace for making such a beautiful swing for us. They were so lovely to deal with and they were very kind to get our swing to us faster than usual to arrive on time for my son's birthday. The swing itself is so beautiful and will be an heirloom that we will treasure. The engraving is done so neatly. I would absolutely recommend buying from Fall with Grace.

29 March 2024
Unprompted review
Rated 5 out of 5 stars

What an amazing small business.

What an amazing small business.
Highly recommended.
I purchased 2 beautiful shelves for my newly renovated kitchen. They are absolutely stunning.
From purchase to delivery, the service was excellent as is the quality.
I’ll be ordering more as each room is completed!

3 February 2024
Unprompted review
Rated 5 out of 5 stars

Amazing small business

This is an amazing small business making beautiful wooden items for your home. I’ve had several orders from them, shelves, trays etc and they’ve all been beautifully made. Every thoughtful detail taken care of, from the production right down to the packaging. Highly recommend this company.

29 March 2024
Unprompted review
Rated 5 out of 5 stars

A fabulous small business with amazing products

A big massive thanks to you and the team for my first (but definitely not the last) purchase. I've just unboxed my wax burner gift set and it's amazing 😍 Bigger and even better than I'd hoped. And the packaging also gets an A 🌟 from me! I'll be back for more very soon 😆xx

30 March 2024
Unprompted review
Rated 5 out of 5 stars

Amazing product

Amazing product. Beautiful finish and personalised. Packaged really well and all fixings included in the order. We’ll be back to order more in the future for sure!

17 February 2024
Unprompted review
Rated 5 out of 5 stars

We were absolutely ecstatic to receive…

We were absolutely ecstatic to receive our custom shelf from Fall with Grace and oh my, it was so worth the wait. The craftsmanship is absolutely exquisite and you can tell it has been created with so much love and care. I honestly couldn't recommend Fall with Grace any more than if I shouted it from the rooftops. Your product and customer service is proundly brilliant and I'm so happy to have shopped from a wonderful family business like yours.

7 February 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic small family run business

What a fantastic small family run business. So much care and attention given to their products and customer service. Ordered a beautiful floating shelf with a personalised message but wanted a different size to that on the website. This proved not to be a problem and the shelf is stunning. They put themselves under huge pressure just before Christmas with promoting their lovely Oak clipboards and getting them sent out in time Christmas. I ordered one and it arrived so quickly. Beautifully made and again all personalised. Best of all, Hand stamped by Grandad Tony!
Would recommend Fall with Grace for special personalised gifts. Nothing is too much trouble x

7 December 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful Oak Clipboard from a beautiful company

I have been following this company on Instagram for a long time and finally decided (very last minute) to treat myself to their new Oak Clipboard.

Katie was so lovely, getting back to me super fast so I didn't miss out on getting it delivered before Christmas (hand stamped by Grandad no less!)

Thanks guys. The clipboard is simply gorgeous and made going back to work after Christmas a little easier.

19 December 2023
Unprompted review
Rated 5 out of 5 stars

Personalised floating shelves

We ordered some beautiful 110cm personalised floating shelves in the black friday sales and they arrived before Christmas. They are beautifully made and everyone thats seen them has commented on how lovely they are. They have made our dining room and we love them. Thank you 😊

28 December 2023
Unprompted review
Rated 5 out of 5 stars

Perfection

This is my third purchase - I have the baby clothes stand and a stocking stand but I’ve wanted a floating shelf for so long. Despite being an online purchase the service was so personal after a hiccup on my part with a gift voucher! Kate was so helpful and resolved things quickly. I advised in the order notes that I wasn’t in a rush so it could wait until the new year, but my beautiful order arrived with days to spare before Christmas and it was even hand stamped by Grandad Tony! Beautiful quality, personalised shelf with beautiful service to match. I’m already planning my next purchase.

22 December 2023
Unprompted review
Rated 5 out of 5 stars

A great small business

A great small business. Ordered one of the clipboards a week before Christmas and received the item today. It’s so lovely and very well made. Thank you. Will definitely recommend xx

22 December 2023
Unprompted review
Rated 5 out of 5 stars

So happy I found this company

So happy I came across this wonderful service. The item is a real work of art, smells divine and I'm sure will be appreciated for years to come. Great service, arrived weeks before expected. Will definitely be using this service again and again.

22 December 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing. Have just received my 2 floating picture shelves and they are beautiful. Solid / brilliant quality and amazing craftsmanship…… thank you @fallwithgrace ….. enjoy your Christmas holiday-you all deserve it.
Debbie Hills -Eastbourne-East Sussex

20 December 2023
Unprompted review
Rated 5 out of 5 stars

Not the first time…

Not the first time ordering from Fallwithgrace. Absolutely amazing products and services. The small touches like Grandad Tony’s stamp adds the sweetest touch.
Certainly won’t stop shopping from them.

18 December 2023
Unprompted review
Rated 5 out of 5 stars

The Best Small Business I’ve Used

I had been following Fall with Grace on Instagram for a while and loved the look of the products and the fact it was a real family business, so I ordered 3 x 5 Tea light Candle Centrepieces for Christmas presents. I had a query and sent a message at 6.30am and immediately got a reply from Kate saying they were able to do my special request on an order. I ordered them on a Black Friday Deal and had seen on instagram before ordering delivery would be around 3 weeks due to high demand, the products arrived yesterday and I couldn’t be happier with all three items. They are made to such a high quality with good quality wood and finished beautifully with the personalisation on each. The edges are smooth a lot of hard work and care has gone into these. I’m really looking forward to giving them as Christmas gifts.

I was given email updates of my order when I ordered, when it had started to be made, a delivery update then when it was out for delivery and another to tell me it had been delivered. I have never received such help and care from a business before.
I was especially happy to receive my products with a stamp from Grandad Tony - if you follow them on Instagram you will know what I mean!
I will definitely be ordering from here again as this company is what small business are about and I hope they continue to flourish and get their brand known.
Thank you Kate, Mark and Grandad Tony and the rest of the team for such a great service and the beautiful products x

18 December 2023
Unprompted review
Rated 5 out of 5 stars

Great small business

I have ordered several time from Fall with Grace , they are a lovely friendly small business and their products are beautiful . The last purchase was a spur of the moment as they had posted it on Instagram, I emailed them ,got a reply immediately and the item was purchased and delivered in 2 days . Fantastic and it’s exactly as described . Will have no hesitation in purchasing again

14 December 2023
Unprompted review

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