Rodericks Dental Partners Reviews 277

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and ability to put them at ease, especially those who are nervous. The service provided is frequently described as excellent, with many people appreciating the thoroughness of treatments and the overall positive atmosphere. However, some people were dissatisfied with the pricing, finding it to be higher than expected or inconsistent with initial quotes. Additionally, some reviewers were not happy with the customer service, citing issues with appointment changes, misleading information, or a lack of compassion. There were also mixed opinions regarding the quality of treatment, with a few customers noting a decline in standards or feeling rushed.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness and... See more

Service

Reviewers highlight positive aspects of service, with many praising the helpfulness and efficiency of the... See more

Customer service

Customers had ambiguous experiences with customer service. While some reviewers praised the team for being... See more

Price

Clients share negative opinions on price, frequently citing high costs for treatments, especially for private... See more

Quality

Reviewers mention ambiguous feedback about quality. Some customers describe experiences as misleading and... See more

Based on these reviews

Rated 4 out of 5 stars

Check up was thorough and good. However I did need follow up treatment for a broken tooth I was a little disappointed with the none response from the reception team. When I got the tooth fixed all wa... See more

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Rated 5 out of 5 stars

I do suffer with anxiety and struggle with dental appointments but the dentist and her assistant are so nice and make you feel really relaxed. Everything is explained fully and you know what treatment... See more

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Rated 5 out of 5 stars

On arrival at most times there is private parking off road then walking in to the reception area I don’t have to wait to be spoken to with friendly smile regardless how busy they are . Waiting time is... See more

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Rated 1 out of 5 stars

Sending out emails for Invisalign Open evening 25th June. Click book now and yhe earliest day is 3rd September Staff at the dental practice knew nothing about the email Price quoted on email is ne... See more

Rated 5 out of 5 stars

Thank you for your fast response to my broken crown , with subsequent x-ray , and a further filling needed. Appointments made within a few days of seeing the dentist Yusuf ,who did a fantastic job ! V... See more

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Rated 5 out of 5 stars

I went for my 6month check up with Mr -Kotecha, who I may add I have been attending and known him for many years. He is extremely efficient and very professional. A very pleasant man. Would certainly... See more

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Rated 5 out of 5 stars

I'm a nervous patient but I'm always made to feel relaxed, I can stop & take a break in treatment at any time, if I need too. Staff are always polite but friendly. I would suggest a few high backed... See more

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Rated 5 out of 5 stars

The dentist Matthew & the dental Nurse put me at ease. The receptionist was welcoming. The on-line questionnaire made the process more organised. I was lucky I didn't even need to wait around however... See more

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Rated 1 out of 5 stars

Contacted the Poundbury branch in Dorchester today, asked about private root canal work, by the time the rather abrupt receptionist finished listing off consultations, x-ray etc, the price was close t... See more

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Rated 5 out of 5 stars

My son has been coming here for nearly 2 years and to be honest his teeth were very overcrowded and twisted in different directions. We are coming to the end of having a beautiful smile. It has given... See more

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Rated 2 out of 5 stars

I keep receiving text messages which imply I've missed a hygienist appointment and infer that I urgently need to book one. Upon talking to reception it appears just to be an underhanded marketing te... See more

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Rated 5 out of 5 stars

The Dental Practitioner Mr Pryan is caring, considerate and is an exceptional Dentist. He has been thorough with the treatment I have received and very patient in his delivery. Mr Pryan has given me o... See more

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Rated 5 out of 5 stars

I had to cancel and rebook at very short notice due to a distressing personal incident. The receptionist was lovely and agreed to just send me a text with an appointment as we were getting nowhere... See more

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Rated 5 out of 5 stars

I’ve been suffering with abscesses & teeth snapping. I’ve been waiting for 3 years to have them all removed in hospital finally got the go head for 3rd September. There has been a lot of different den... See more

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Rated 5 out of 5 stars

Dentist took the greatest of care to refute my king held belief that a “visit to the dentist” needn’t be one of dread. Gradually, thankfully, getting round to accepting that not all dentists are inten... See more

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Rated 5 out of 5 stars

After years of being too scared to go to a dentist or find an NHS one, I had to bite the bullet and find a dentist. I had to join privately but the denplan made it a bit more affordable. Met Jaime who... See more

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Rated 5 out of 5 stars

Virtually zero wait time lucky? maybe but its never happened before and nearly always a wait beyond appointment time with the previous owners/dentists/management. New dentist not seen before, Full a... See more

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Rated 3 out of 5 stars

Very hard to get an appointment and to be treated well as an NHS patient. Always feel like I'm being rushed, and when I raised concerns I had, the dentist was very quick to dismiss them instead of giv... See more

Rated 5 out of 5 stars

Helpful, professional & proactive. I have been a patient at Blackbrook dental practice for approx 20 years, most of which with the same dentist, Fernando. The whole team are very customer focused.

Company replied

Rated 5 out of 5 stars

Philip the dentist seen my son as an emergency as hes a patient at the practise but seen by someone else but philip waa AMAZING my son fwlt so relaxed and happy even tho he foegot the sticker but the... See more

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Rated 5 out of 5 stars

Such friendly and helpful reception staff who do their best to get you emergency appointments if necessary. Dentist & dental nurses all very patient, understanding & keep you informed & reassured thro... See more

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Rated 5 out of 5 stars

As always, when i visit, not long waiting time. Elizabeth and nurse both, friendly, helpful, professional, courteous, and put me at ease. Thankyou

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Rated 5 out of 5 stars

Went in on time. Ivo, the dentist, was friendly and professional and the injection was relatively painless. The filling was completed in a thorough and pain free manner. A good experience.

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Rated 5 out of 5 stars

Reassuring to know that you are in expert professional caring hands every time ! Treatment is always of the very highest standards carried out by genuine caring professionals at every level. You... See more

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Rated 5 out of 5 stars

On the whole, the staff were polite and friendly! I wasnt waiting long at all. The only negative was the dental tech wasnt very conversational! But on the whole the whole experiance was okay.

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Rated 1 out of 5 stars

Sought emergency appointment for severe pain lasting several days. Everyone knows how difficult it is to access GP and Dentists in the UK. Especially when you work 10 hour days, 5 days... See more

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Rated 5 out of 5 stars

Mr shelley is a fantastic dentist he is so nice and lovely he's very patient.with me because iam very nervous put he puts me at ease.he brilliant don't what to go anywhere else

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Rated 5 out of 5 stars

Always made to feel comfortable and asked if any problems. The dentist provides good information of good oral hygiene which I follow and do not have any issues.

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Rated 5 out of 5 stars

My experience is always good. Reception team are lovely and welcoming. Its always clean and tidy and my treatment from the dentist and hygienist are all good.

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Rated 5 out of 5 stars

Very friendly and reassuring, putting you at ease especially when you’re so nervous. Clean and well organised practice.

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Rated 5 out of 5 stars

They were very good to me because I got my appointment time wrong and they managed to fit me in so I didn't have to wait too long.

Company replied

Rated 5 out of 5 stars

On this occasion I need a dentist in emergency. Fitted me in and Felicity was excellent. Managed to get me sorted very quickly.

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Rated 5 out of 5 stars

Friendly staff. The dentist was clear and concise on what was happening and gave valuable advice on how to look after my teeth and gums.

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Rated 5 out of 5 stars

Very professional and very quick following an emergency dental repair. Am long term patient and can never fault the treatment or service received

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Rated 5 out of 5 stars

Lovely friendly staff, bright airy and clean and my dentist was so nice and reassuring. Definitely recommend

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Rated 5 out of 5 stars

Been a patient at this dental practice for a while always received excellent treatment. The only reservation I have is the online form filling the Internet is not accessible to everyone

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Rated 1 out of 5 stars

Ive been at crystal peaks dentist for over 20 years and never had a problen until the last few years. I've just found out that Roderick bought crystal peaks dentist in 2022 and now it makes sense w... See more

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Rated 1 out of 5 stars

On 3/1/26 I registered with the Sheil Rd practice after seeing an advertisement stating they were taking NHS patients, I completed the necessary paperwork and made my appointment. I received c... See more

Company replied

Rated 5 out of 5 stars

Brilliant first experience for little ones first dentist visit they was so good with the kids and very kind and understanding

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Rated 2 out of 5 stars

I have been on an NHS ‘waiting list’ with Street Lane Dental Practice for over five years. They can’t even be bothered to verify that I am still on their list. They put an advertisement on Facebook De... See more

Company replied

Rated 2 out of 5 stars

I go to dinnington dental practice Amy is great dentist but i have to always wait a seriously long time for an appointment. 6 months for a filing i need. I have to PUSH to get my nhs scale and poli... See more

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Rated 5 out of 5 stars

A professional dentist explained everything and put me at ease. I would highly recommend them

Company replied

Rated 3 out of 5 stars

My actual dentist Ken is really good. He explains what's happening, is really pleasant and professional. However I have issues every time I book an appointment. On two occasions I've receive... See more

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Rated 3 out of 5 stars

Why pay insurance every month and see dentist once a year and still pay high price for having work done on your teeth. Had a polish on my teeth and not all my teeth were polished told 20 minutes o... See more

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Rated 1 out of 5 stars

Rodericks allows them selves to miss appt's and be late, due to various reasons, but does not allow its customers to be late or miss appt's for any reason. You can notify them 24 hours in advance an... See more

Company replied

Rated 4 out of 5 stars

Very happy with the level of communication, I had to move the appointment to help out the surgery. They kept me in the loop and we agreed a new time. The dentist was brilliant and took good care of me... See more

Rated 5 out of 5 stars

Everyone at Rodericks is so well informed and nice. From the reception staff to the dentists I saw.

Company replied

Rated 4 out of 5 stars

I still don’t understand why, as an NHS patient, I have to go private to have my teeth properly cleaned.

Company replied

Rated 5 out of 5 stars

No complaints, nothing but amazing with my 8 year old when having her tooth out

Company replied


Company details

  1. #12 of 13 best companies in Dentist
  2. #2 of 2 best companies in Dental Hygienist
  3. #4 of 4 best companies in Dental Implants Periodontist

Contact info

4.2

Great

TrustScore 4 out of 5

277 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

To expensive

To expensive and will not allow patients time to get the money together especially when on benefits.

9 March 2026
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Reply from Rodericks Dental Partners

Thank you for taking the time to share your feedback. Your experience matters to us, and we’d really like the chance to understand more. As all complaints are handled at the local practice level, they’re best placed to listen and help. If you’d like to speak with someone directly, the Practice Manager at your local practice would be happy to talk with you - whether that’s in person, over the phone 📞, or by email 📧.

💻You can find their contact details on the practice’s website or appointment card. Thank you again for raising this - we’re always looking to improve the care we offer.

Your team at Rodericks Dental Partners

Rated 5 out of 5 stars

Great service every visit!

Great practice where you feel cared for

9 March 2026
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Reply from Rodericks Dental Partners

Thank you for your kind words. We’re so pleased to hear you felt cared for during your visit 😊
Rodericks Dental Partners

Rated 5 out of 5 stars

Great team but I was waiting 35…

Great team but I was waiting 35 minutes. Furst appointment hopefully will be on time next time. Having said that couldn't fault dentist

9 March 2026
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Reply from Rodericks Dental Partners

Thank you for your feedback. We’re really pleased to hear you had a positive experience with the team and dentist, and we appreciate you highlighting the wait time. We’ll share this with the practice as we know how important it is for appointments to run as smoothly as possible 😊
Rodericks Dental Partners

Rated 5 out of 5 stars

Did a really good job of repairing a…

Did a really good job of repairing a gold crown that had come out.

9 March 2026
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Reply from Rodericks Dental Partners

Thank you for your feedback. We’re so pleased to hear the repair went well and that the team could help get your crown sorted 😊
Rodericks Dental Partners

Rated 5 out of 5 stars

The dentist explained to me what was…

The dentist explained to me what was going to happen and was very reassuring

9 March 2026
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Reply from Rodericks Dental Partners

Thank you for your kind words. We’re so pleased to hear the dentist explained everything clearly and helped you feel reassured throughout your visit 😊
Rodericks Dental Partners

Rated 5 out of 5 stars

Nice

its was nice and smooth

19 February 2026
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Reply from Rodericks Dental Partners

Thank you for your feedback. We’re so pleased to hear your visit went smoothly 😊
Rodericks Dental Partners

Rated 5 out of 5 stars

Five stars

Everyone at the practice was both friendly and professional.

9 March 2026
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Reply from Rodericks Dental Partners

Thank you for your kind words. We’re so pleased to hear the whole team made such a positive impression with their friendly and professional care 😊
Rodericks Dental Partners

Rated 5 out of 5 stars

Philip the dentist seen my son as an…

Philip the dentist seen my son as an emergency as hes a patient at the practise but seen by someone else but philip waa AMAZING my son fwlt so relaxed and happy even tho he foegot the sticker but the recptionst gave him 2

9 March 2026
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Reply from Rodericks Dental Partners

Thank you for sharing such lovely feedback. We’re so pleased Philip was able to help your son feel relaxed and happy during his emergency visit, and it’s great to hear the reception team helped make it a positive experience too 😊
Rodericks Dental Partners

Rated 5 out of 5 stars

Excellent service

The dentist always caring and friendly

9 March 2026
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Reply from Rodericks Dental Partners

Thank you for your kind words. We’re so pleased to hear your dentist is always caring and friendly 😊
Rodericks Dental Partners

Rated 2 out of 5 stars

A properly working admin and…

A properly working admin and appointments system would be a good start. My experience was seamless until you took over the practice.

9 March 2026
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Reply from Rodericks Dental Partners

Thank you for taking the time to share your feedback. We’re sorry to hear that your visit didn’t meet expectations. Your experience matters to us, and we’d really like the chance to understand more. As all complaints are handled at the local practice level, they’re best placed to listen and help. If you’d like to speak with someone directly, the Practice Manager at your local practice would be happy to talk with you - whether that’s in person, over the phone 📞, or by email 📧.

💻You can find their contact details on the practice’s website or appointment card. Thank you again for raising this - we’re always looking to improve the care we offer.

Your team at Rodericks Dental Partners

Rated 2 out of 5 stars

'waiting list' for Street Lane Dental Practice for over five years

I have been on an NHS ‘waiting list’ with Street Lane Dental Practice for over five years. They can’t even be bothered to verify that I am still on their list. They put an advertisement on Facebook Dec 2025 saying they were accepting NHS patients. This was a lie. The only way an NHS patient could get any treatment was to pay for emergency treatment or to pay private rates. The dental practice send me links to their private dental services. Why should I pay private when I have paid NI all my life? I also pay for NHS dental treatment. Now they want me to pay for private dental treatment as well. There was some talk about NI contributions across our lifetimes being used to provide a service. This isn’t a service. Labour are attempting to sort this ongoing con job out.

9 March 2026
Unprompted review
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Reply from Rodericks Dental Partners

Thank you for taking the time to share your feedback. We’re sorry to hear that your visit didn’t meet expectations. Your experience matters to us, and we’d really like the chance to understand more. As all complaints are handled at the local practice level, they’re best placed to listen and help. If you’d like to speak with someone directly, the Practice Manager at your local practice would be happy to talk with you - whether that’s in person, over the phone 📞, or by email 📧.

💻You can find their contact details on the practice’s website or appointment card. Thank you again for raising this - we’re always looking to improve the care we offer.

Your team at Rodericks Dental Partners

Rated 5 out of 5 stars

My dentist is so caring

My dentist is so caring

9 March 2026
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Reply from Rodericks Dental Partners

Thank you for your kind words. We’re so pleased to hear your dentist is always caring and friendly 😊
Rodericks Dental Partners

Rated 5 out of 5 stars

Felt at ease at all times and talked me…

Felt at ease at all times and talked me through what was happening the whole time

9 March 2026
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Reply from Rodericks Dental Partners

Thank you for your lovely feedback. We’re so pleased to hear you felt at ease throughout and that everything was clearly explained along the way 😊
Rodericks Dental Partners

Rated 1 out of 5 stars

Very rude and very unhelpful

Very rude and very unhelpful. Didn’t listen and gave me a crap choice of only 3 white filling colours that didn’t match my teeth colour at all. I was disgusted by the way she spoke to me. And my white filling has chipped on a front tooth and she refused to replace it on the nhs and I was told it would cost £260 !! And they had no OPG X-RAY machine so was told I would have to go to a hospital which is very inconvenient for me. Avoid this dental practice!

24 February 2026
Unprompted review
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Reply from Rodericks Dental Partners

Thank you for taking the time to share your feedback. We’re sorry to hear that your visit didn’t meet expectations. Your experience matters to us, and we’d really like the chance to understand more. As all complaints are handled at the local practice level, they’re best placed to listen and help. If you’d like to speak with someone directly, the Practice Manager at your local practice would be happy to talk with you - whether that’s in person, over the phone 📞, or by email 📧.

💻You can find their contact details on the practice’s website or appointment card. Thank you again for raising this - we’re always looking to improve the care we offer.

Your team at Rodericks Dental Partners

Rated 1 out of 5 stars

Not actually taking on NHS patients despite advertising they are.

Registered as an NHS patient after an advert informing that NHS patients were being taken on. Arrived at the appointment and whilst everyone was very nice, it was made clear there was no NHS option and despite registering, there was no option for me to be taken on as an NHS patient. I questioned this and was told that there weren't spaces and perhaps there was an issue with the website. All of the forms, and the title of the appointment was an "NHS check up". It took about 10 minutes, cost £25 and was all in all, a waste of time. The staff did seem very nice but this is false advertising and essentially is a scam.

Initially I did consider going private with this company as the staff were so nice, but have decided against it- unethical practices and poor reviews. No thanks.

23 February 2026
Unprompted review
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Reply from Rodericks Dental Partners

Thank you for taking the time to share your feedback. We’re sorry to hear that your visit didn’t meet expectations. Your experience matters to us, and we’d really like the chance to understand more. As all complaints are handled at the local practice level, they’re best placed to listen and help. If you’d like to speak with someone directly, the Practice Manager at your local practice would be happy to talk with you - whether that’s in person, over the phone 📞, or by email 📧.

💻You can find their contact details on the practice’s website or appointment card. Thank you again for raising this - we’re always looking to improve the care we offer.

Your team at Rodericks Dental Partners

Rated 1 out of 5 stars

Misleading and poor service!

On 3/1/26 I registered with the Sheil Rd practice after seeing an advertisement stating they were taking NHS patients,
I completed the necessary paperwork and made my appointment. I received confirmation by email and text and completed further NHS registration forms.
6 weeks later I arrived at my scheduled appointment. Check in no problem. Go into the dentist to be told I couldn’t be seen as an NHS patient only private!
Terrible practice management!
I emailed my concerns but nobody bothered to respond.
Absolutely shocking customer service
I guess the con is to get you to register and hope that you will pay as a private patient.
Misleading and poor!
I saw the same advertisement several weeks after I registered too so I imagine others have experienced the same issue.

16 February 2026
Unprompted review
Rodericks Dental Partners logo

Reply from Rodericks Dental Partners

Thank you for taking the time to share your feedback. We’re sorry to hear that your visit didn’t meet expectations. Your experience matters to us, and we’d really like the chance to understand more. As all complaints are handled at the local practice level, they’re best placed to listen and help. If you’d like to speak with someone directly, the Practice Manager at your local practice would be happy to talk with you - whether that’s in person, over the phone 📞, or by email 📧.

💻You can find their contact details on the practice’s website or appointment card. Thank you again for raising this - we’re always looking to improve the care we offer.

Your team at Rodericks Dental Partners

Rated 1 out of 5 stars

A formerly excellent NHS dental…

A formerly excellent NHS dental practice take over by Rodericks. Their aim is clearly to privatise it. Last time I went they said I needed root canal work but it was too difficult for the NHS dentist (Band 2: £75.30) so I needed to go private £750. That's a month's worth of my state pension. Got my checkup reminder, the website says "No NHS appointments available" (Band 1: £27.40 NHS for which last time I got less thatn 5 minutes of poking around then told I needed to see the hygenist for £75). Private appointments with the same dentist are available: £70.

13 February 2026
Unprompted review
Rodericks Dental Partners logo

Reply from Rodericks Dental Partners

Thank you for taking the time to share your feedback. We’re sorry to hear that your visit didn’t meet expectations. Your experience matters to us, and we’d really like the chance to understand more. As all complaints are handled at the local practice level, they’re best placed to listen and help. If you’d like to speak with someone directly, the Practice Manager at your local practice would be happy to talk with you - whether that’s in person, over the phone 📞, or by email 📧.

💻You can find their contact details on the practice’s website or appointment card. Thank you again for raising this - we’re always looking to improve the care we offer.

Your team at Rodericks Dental Partners

Rated 1 out of 5 stars

Time wasters, avoid at all costs

I went for a filling back in October only to have the dentist damage my veneer on the front of the tooth. He then tried to wriggle out of it by saying that it might have already been like that when I came in, looked at my recent X-Rays and saw that it wasn't and applied some bonding to fix the damage. This fell of after a few days.

He then agreed to fix his mistake for free and drilled pretty much my whole tooth down to a point and told me that there would need to be a crown fitted. This was never discussed beforehand or explained.

That was back in November 2025. As it stands, the dentist has now cancelled 4 appointments and I have since had to pay to have the temporary tooth glued back in when it fell out during a meal out with friends, which was hugely embarrassing. It has also caused pain and inflammation to the gums above it as it has been in for far too long.

I have emailed Rodericks complaints email, the practice email and the so called practice manager and have had zero response whatsoever. This is an appalling way to treat patients.

13 October 2025
Unprompted review
Rodericks Dental Partners logo

Reply from Rodericks Dental Partners

Thank you for taking the time to share your feedback. We’re sorry to hear that your visit didn’t meet expectations. Your experience matters to us, and we’d really like the chance to understand more. As all complaints are handled at the local practice level, they’re best placed to listen and help. If you’d like to speak with someone directly, the Practice Manager at your local practice would be happy to talk with you - whether that’s in person, over the phone 📞, or by email 📧.

💻You can find their contact details on the practice’s website or appointment card. Thank you again for raising this - we’re always looking to improve the care we offer.

Your team at Rodericks Dental Partners

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