FamilyTreeDNA Reviews 

Inefficient. Lost first sample. Got another kit free. Took ages to post it (from Europe to USA) and then months to process it.
Then they muddled reports with those of another family members and it took about a year for them to correct that mistake. Seemingly Customer Service seriously understaffed!
Resulting Reports dissapointingly and uninformative.
Turns out that you are basically paying £500 / $500 to provide your DNA free for fairly obscure historical genetic research into "haplogroups" and you get very little back - (except that you are a man from a certain country, which you knew already!)
No interesting health or trait information is given - unless perhaps if you pay more money. They are constantly trying to get you to "upgrade" and pay more for little return! I did purchase a "Health and Fitness Report" but it did not work because of aforementioned muddling of family members results.
Also their formats and reports are not compatible with most other sites so you cannot even download info from Family History DNA and upload elsewhere to get info on traits and health from 23andMe or Ancestry etc.
Serious waste of money unless you are an expert "in the field" wanting to contribute to the minutae of Historical Demographics and getting very little in return.

In my opinion the negative reviews are excessive. It's true that there are things to improve but the company has been gradually raising its quality in recent years. They are the only ones who have given a complete and in-depth overview of the paternal line thanks to the Big Y test

This company, familytreedna, continues to send me spam.

1. I never opted into any list, but they put me on their marketing list themselves.
2. I clicked the unsubscribe link a year ago, and received a confirmation email of such.
3. They continue to send me marketing emails in violation of the CANN-SPAM Act.
4. These new marketing emails have no unsubscribe link, in violation of the CANN-SPAM Act.
5. Requests for them to actually remove me from their mailing list go unfulfilled.

family tree the biggest rip off no useful info no supprted data to conclude your big 450$ or your mtdna$ and results that show no connectivity of probability to be true and definitely not accurate this company should be out of buisness

I'm waiting for a response I'm told that everything has to be by email which if you call them,and the chat is with a chatbot not a person. I don't know if it takes weeks or longer to get a response. Now if you are in a group project,and you ask a group Administrators about anything that doesn't have anything to do with the purpose of why people pay for what the company claims to offer you will get a quick response. In group projects the necessary information to confirm a DNA Match is listed on charts. With the Big Y 700 DNA Test it only lists 101 Y STRS which those Y STRS are used to confirm DNA Matches. If you know anything about Y DNA Testing you can Google the Haplogroup of people in your Group Projects to confirm if you share any SNPS. Don't expect anyone that works for the company, or that runs group projects to be able to explain anything about the products and services that the company offers. To know and understand how to know what a Y DNA Match is as well as how to know if you have any Y DNA Matches you have to find blogs mainly on Facebook or Reddit where it will be explained with diagrams as well as examples. I have had my Big Y 700 results since 2019,and I have only had 1 DNA Match. The website which is why I contacted the company has told me that these other people whom I Match 95 Y STRS Identically,and the other 6 Y STRS each are only 1 deviation of difference also that I share Identical SNPS with within the lessthan the last 1,500 years that's Matching both ways to confirm a Y DNA Match the Website is telling me that they aren't DNA Matches? I'm hoping that they are taking me seriously,and if the information that I know to be true explain to me how much closer the DNA needs to Match to confirm a Y DNA Match if there isn't an issue with the Website which if so could take years before it's fixed?OK it's Monday November 13th after posting the information to the owners of the Y DNA Test in my Group Project as well as contacting Customer Service nothing to complain about taken care of 👍

I paid the 19 dollars to unlock the chromosome browser some time ago, and found it unlocked only for myself, and not the other three DNA kits that I manage.

So I paid a further 19 dollars to unlock the chromosome browser for one of the kits I manage - a little anxiously because I read the negative reviews of the website - but the response was instant and the chromosome browser was available immediately.

Happy, thanks

Never Again.
After having places an order and paid, i waited 6 weeks. The company told me the delivery time is 2 months !!! After 2 months the company explained its impossible to deliver in France. Since that time, i wait for m'y money back. Dont deal with this fraudulous company.

Super reliable. But, customer service is severely lacking. Unfortunately, cannot resurrect my ancestor. Yet, they insist on making me find some dna. I order mtdna and they could not use my sample. Will NOT refund. Insist that I find another victim.

Very kind and helpful sales team. Upon checking the info it appears a great feature is the processing of kit on-site in state-of-art laboratory.

FamilyTree delivers
the highest standards in correlation to donors sample.

I did a free autosomal transfer but it corrupted apparently so I had to message them for the corrupted kit to be removed. It took....a while. I had to e-mail them to remind them to do it, and it was done pretty much within two days of that follow-up e-mail. I gave them the benefit of the doubt and tried the autosomal transfer again, and this time it seemed to be working as I had the option for the autosomal unlock, so I paid around $19 for the unlock. Then....nothing. I wait about 10 days, still nothing so I message customer service to ask what is going on. They ask me to send over my DNA file, which I do, and they tell me they'll send it off to IT and it could take a few weeks. No problem.

I purchased this in late March, messaged them in early April. I then did a follow up e-mail at the end of May since I'm still waiting to receive what I paid for and was told that the issue was apparently tricky. It's now almost mid-June and I'm STILL waiting for something that I paid for at the end of March.

I understand glitches happen but honestly the lack of communication and wait time is unacceptable for paying customers. It's like this company is being ran as a side-gig by one person with a 9-5 job.

Edit: It's now October 2023 and I'm STILL waiting for the unlock I paid for back in March.

Edit 2: I decided to follow up, yet again, by messaging them a week and a half ago now. I've yet to receive any response back. It's now November and I'm still waiting on something I paid for in March.

A lot of you read on this company is hipe. The real truth is they don't care about you except to get your money. Most of it is basic and not high tech.
They're thieves and liars. They scam you and use unorthodox business practices
They use online family tree and info generating fake info.

They leave much to be desired. I doubt their claims are accurate and trust they fail doing accurate DNA testing as they claim. They base their reviews on misleading information.

. It's not about customer satisfaction but rather stealing their money. I ordered by mistake, refused their delivery, and their reply was we are charging $25.00 for your cancellation of the item. Which I did NOT agree to any of it.

I trust all of their claims are untrue and dishonest.

This company is on the more expensive side, but offer Y-chromosome (or Y-DNA), mitochondrial (or mtDNA) testing. The site can be frustratingly slow and difficult to navigate and could use a technology and perhaps graphic upgrade as well. My autosomal ethnicity results was fairly accurate for the most part comparable to my family tree. Also they offer a family tree format and even better FTDNA allows you to see your matches family tree when publicly posted.

Don't waste your money. Ripoff!

Expensive for very little data, hard to parse and not many users with in depth data to compare against if you have a genetic match. You have to pay a ton for upgrades if you want any more info. Really wish I hadn't given this as a gift to my father, now this company has his genetic info for no reward. Rip off. Very much do NOT recommend.

You will get a fasta file with your results and nothing more for Euro160-. If you want any dna matches you will have to pay a whole lot more. Wrongful advertising in my opinion.

I tested to confirm my paper trails and can report total success. If male do not waste money on Y37 go for at least Y67 and aim to eventually take Big Y 700. For relations use test with Ancestery or My Heritage and transfer your results thus gaining more database access. mtDNA while interesting has yet to prove much benefit. Do not expect instant gratification as results take time and may involve reruns. If you are not prepared to have your family myths burst a test with My True Ancestry will provide all the feel good reward you could wish

Ordered test, received it, sent it, heard absolutely nothing back after several weeks. No reply from customer service, rubbish. What a waste of time and money.

Difficult to use and read. Support is worthless - all they say is BUY MORE. This was a gift or I would complain even more. Don't buy. Don't give as a gift. Don't expect any help from customer service.

.Family Tree DNA showed something that was not true and did not recognize my brother who is also in their base.another company is more accurate and found my brother

Wrong results, I don't recommend it.