The only problem I had was when it asked my d.o.b. I couldn't put in manually so had to keep pressing it until it went all the way back to the correct date overall all good looking forward to get star... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I tried to order but I kept getting told that you don't ship to the USA. After a few tries I noticed a message that asked if I was in the USA amd I clicked on it and a list of countries pop up. I sele... See more
Company replied
Website was a little confusing and hard to navigate as it doesnt really give many options or really a way to check into your order. I feel like this is going to be some sort of disappointment in the b... See more
Company replied
Had a small problem with one part of my Bat Mobile build, which was accidentally caused by myself. Tried to purchase a replacement on Ebay, with no success. Contacted Fanhome support, & am getting a c... See more
Company replied
Company details
- #126 of 136 best companies in Collectibles Shop
Written by the company
WE EXIST TO MAKE FANDOM STORIES YOU LOVE, LAST FOREVER. From our high quality catalogue to our unrivalled range of popular and rare figures, all our products are original in-house designs you won't find anywhere else. Be inspired by our exclusive content.
Contact info
United Kingdom
- +44 20 3991 1199
- support@uk.fanhome.com
- fanhome.com
4.1
Great
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was easy no issues.
11 May 2026
Reply from Fanhome
Hi Elsa,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Phillip,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Double checking the packages to make…
Double checking the packages to make sure they are complete and don't have the customer wait 3 months for a package they paid for 3 months prior.
And in said incident make contact with said customer to inform them of any delays
11 May 2026
Reply from Fanhome
Hello Robert,
Thank you for taking the time to share your feedback. We are very sorry to hear about the inconvenience you experienced, and we truly appreciate your comments.
Our team has already been in touch with you regarding your case, and we hope everything is now running smoothly. If you ever need further assistance or have any additional concerns, please feel free to contact us directly, we are always here to help.
Kind regards,
Fanhome
Fanhome always hit a Home Run for me
Fanhome always hit a Home Run for me. Excellent Customer Service my rep Donna did a perfect job for me. I have 5 subscriptions right know and she let me know status of all my shipments and also added my Free Shipping to my new Batman 66 build. Thanks for doing an Excellent Job Fanhome !
15 May 2026
Reply from Fanhome
Hi Robert Antraccoli,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
It help that customer service is…
It help that customer service is getting a bit better in communication with myself and hopefully other customers. 👍🙂
15 May 2026
Reply from Fanhome
Hi Ernestine Gamble,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi James,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Jonathan,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi James,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
always used fanhomr
14 May 2026
Reply from Fanhome
Hi craig wilson,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
It won’t let me log in so I can get the…
It won’t let me log in so I can get the digital instructions and the first package didn’t come with instructions
(Edit) I forgot to activate my account so 4 stars
1 May 2026
Reply from Fanhome
Hi TayVion,
Thank you so much for updating your review. We truly appreciate it. We are glad to hear that you were able to access your account, and we are here to support you with anything else you may need as you continue your build.
Thank you again for being part of our community.
Kind regards,
Fanhome
Reply from Fanhome
Hi Daniel,
Thank you for taking the time to share your thoughts, your feedback really helps us make things better for everyone.
Please rest assured that our team will contact you via email shortly to provide further assistance with accessing your account.
That way, we can look into your situation personally and make sure you get the support you need.
We’d love the chance to help and turn this experience around for you.
Warm regards,
They were very helpful and quick to…
They were very helpful and quick to respond when there was a problem
11 May 2026
Reply from Fanhome
Hi Callum,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Excellent
As it is another of your build ups that I already have or completed it is still the easiest and quickest process to subscribe. You don't need to improve your processes your great at what you do. Thank you
13 May 2026
Reply from Fanhome
Hi Gail Carter,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
I have bought 9 of the XL Star Trek…
I have bought 9 of the XL Star Trek starships and I have been happy with each one of them! The newest one I just purchased is the Enterprise E making it the 9th one so far I have gotten the Enterprise B, C, D, E, F, G and the Enterprise NX 01.
13 May 2026
Reply from Fanhome
Hi Timothy Whisenhunt,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Richard,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Easy to understand the checkout process!
12 May 2026
Reply from Fanhome
Hi Matias,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Exceptional customer service!!!!
****REVISED: MAY 12, 2026****
I have determined that the no response to my email was due to a technical error on my part as well as using the incorrect email address for this Merchant. Once I contacted the merchant via Trustpilot they responded immediately and were extremely helpful.
I owe them an apology for making this post as they were highly responsive and made every effort to assist me as their customer.
Moreover I am extremely satisfied with the courtesy extended me. My initial complaint was improper and defective and therefore is withdrawn in its entirety. This matter is closed. I absolutely will do business with this company again.
13 May 2026
Unprompted review
Reply from Fanhome
Hello Brian,
We’re glad to read that your experience with us has been positive! Thank you very much for sharing it with us and for being part of this community.
Best regards,
Fanhome
This is a great pass time
This is a great pass time. The only downfall is the screws and nuts are so tiny. Work that out and good to go!
13 May 2026
Unprompted review
Reply from Fanhome
Hi Brent Jackson,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Pieter,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Easy to sign up and they keep you…
Easy to sign up and they keep you informed of where your order is at all times.
9 May 2026
Reply from Fanhome
Hi Brian Springmeyer,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
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