I started this build with Eaglemoss, but they went bankrupt when I just started the engine block. I thought my dream of a great Ecto-1 build was lost. Then I learned that FanHome picked it up. I wa... See more
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Review summary
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Reviews shaping this summary
Website was a little confusing and hard to navigate as it doesnt really give many options or really a way to check into your order. I feel like this is going to be some sort of disappointment in the b... See more
Company replied
Your website does not work well. It is difficult to review current subscriptions or sign up for a new one. I'm a software engineer and think you should fire whomever made your website.
Company replied
It won’t let me log in so I can get the digital instructions and the first package didn’t come with instructions (Edit) I forgot to activate my account so 4 stars
Company replied
Company details
- #128 of 136 best companies in Collectibles Shop
Written by the company
WE EXIST TO MAKE FANDOM STORIES YOU LOVE, LAST FOREVER. From our high quality catalogue to our unrivalled range of popular and rare figures, all our products are original in-house designs you won't find anywhere else. Be inspired by our exclusive content.
Contact info
United Kingdom
- +44 20 3991 1199
- support@uk.fanhome.com
- fanhome.com
4.1
Great
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very efficient
21 April 2026
Reply from Fanhome
Hi for your order,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
It was easy to sign up for both of the…
It was easy to sign up for both of the collections that I’m enrolled in.
24 April 2026
Reply from Fanhome
Hi Casey SARNOWSKI,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Biggest scam ever
Ive spent over $2100 collecting the Moomin house subscription since 2023. With the constant delays and price increases I wish Id never started it.
it's taken almost three years and it's still incomplete, however I wish that was my only gripe. Im waiting on the final package to complete my set which I was charged for on February 1st. They still haven't sent it, and after multiple phone calls and emails all I ever get back is "we dont know when we can send it or when we will get stock". Three whole months of back and forth with zero answers or them taking responsibility.
It gets worse, I moved house in March and used to get my fanhome packages to a PO Box which I no longer have, so even when (if) it does get sent it will go to the wrong address. Ive pleaded with them on the phone to update my shipping address for this final package since they don't even have it in hand themselves yet let alone sent it, only to be told :
"sorry its already in process and even though we don't know when we will have it or can send it we can't change the address its going to"
So not only have I waited months for this final package, when it eventually does go out it'll be going somewhere I have no access to it and it'll be returned and Ill be left with an incomplete kit. (ive spoken with USPS and was told now the PO Box is closed mail cant be forwarded, only returned to sender)
Thousands of dollars wasted on something I cant use with zero accountability from the company. How they continue to function as a company whilst operating this way is beyond me. Ill do my part and post this to warn others, and leave as many reviews in as many places as I can but Im still out thousands of dollars and stuck with an incomplete kit. What a scam
2 February 2026
Unprompted review
Reply from Fanhome
Hello K Dubz,
Thank you for taking the time to share your experience. We are truly sorry to hear about the difficulties you have faced with your Moomin House collection. We understand how frustrating delays and address issues can be, especially after such a long commitment.
To allow our team to review the status of your final shipment and assist you properly, please contact us through the form on our website so that we can assist you accordingly.
Kind regards,
Fanhome
Reply from Fanhome
Hi Ron Eklund,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Barryroy,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
I have been a customer for quite a…
I have been a customer for quite a while now and this is my third project. I find the whole process very easy to follow right from the beginning when ordering right through to completion of the model in question. I had a couple of problems with items not quite right but the customer service department were first class in dealing with every aspect of the issue and dealt with it with utmost professionalism. I for one am a very happy customer and have every intention of using you people in the future.
Keep up the good work 👍
21 April 2026
Reply from Fanhome
Hi Steven Hall,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
It was easy to sign up and make account…
It was easy to sign up and make account and order what ever build you want.
21 April 2026
Reply from Fanhome
Hi Michael,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
i had to create a second account
i had to create a second account to be able to purchase the "Ka tinga" ship.
17 April 2026
Reply from Fanhome
Hi Michael,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
Reply from Fanhome
Hi Brandon,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Amazing builds, excellent costumer service.
Im currently receiving part to build my mustang from John Wick, and I have to say good quality part easy and fun to put together. Costumer service is amazing. Had some trouble with my payments method, and costumer service was fast and solve my problem in a couple of minutes, its just amazing. I recommend this for everyone who enjoys this kind of hobbies.
22 April 2026
Unprompted review
Reply from Fanhome
Hi Mauricio Nunez,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi JOHN,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Love the subscription service
Love the subscription service, would be nice to be able to skip ones I’m not interested in though.
19 February 2026
Reply from Fanhome
Hi Erick Reijerse,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
Reply from Fanhome
Hi Fernando Tortora,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
I subscribed to John Wick on 4/18
I subscribed to John Wick on 4/18, money was taken same day, Email received confirming 4/19. Still shows being "processed", "unpaid". I sent a message on WhatsApp asking about it on the 20th, 21st and the 22nd. No response. Where is the problem here?
18 April 2026
Reply from Fanhome
Hi Steven,
We sincerely regret that your experience with our services on this occasion has not been satisfactory.
We value your feedback, as it is important to us. Our team is working to reach out to you as soon as possible to provide the assistance you need regarding your request.
Kind regards,
Fanhome
Don’t trust this rubber company
Don’t trust this rubber company !
They are charged for first subscribed £1,99
Second £7,99 after that £50 , £100 And it goes higher
Don’t trust them
15 January 2026
Unprompted review
Reply from Fanhome
Hi Amir,
We regret that the clarity of the information was not what you expected. We truly appreciate your opinion, as it will allow us to improve in the future.
Best regards,
Fanhome Team
Reply from Fanhome
Hi Dale,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hello David,
Thank you for taking the time to leave a review. We understand that you have not received your delivery yet, and we appreciate your patience.
If you need assistance tracking your order or would like an update on its status, please feel free to contact us through the form on our website. Our team will be happy to help and ensure that everything arrives as expected.
We hope you enjoy your collection once it reaches you.
Kind regards,
Fanhome
Can't Login, Can't Check shipping Address
My shipping address appears differently in the shipping email I get. I can't activate my account to login to double check the shipping address. I'm not receiving any reset password emails. I had a rep help, the forwarded reset password emails which I received but every time I use the link it's already expired. I'm not getting any replies anymore. This is extremely upsetting because my stuff is being packed but I can't double check the shipping address.
I had to call in to double check the shipping address which was not correct and the on the phone helped to resolve it. Hopefully it goes to the right address.
14 April 2026
Reply from Fanhome
Hello Nguyen,
We sincerely regret that your experience with our services on this occasion has not been satisfactory.
We value your feedback, as it is important to us.
Our team is working to reach out to you as soon as possible to provide the assistance you need regarding your request.
Kind regards,
Fanhome
Never got ship the 1st time had to re order
becasue this is the 2nd time i have two order this ship because you never sent it!! which i order in dec 2025 not happy
19 April 2026
Reply from Fanhome
Hello Michael,
We sincerely regret that your experience with our services on this occasion has not been satisfactory. We value your feedback, as it is important to us. Our team is working to reach out to you as soon as possible to provide the assistance you need regarding your request.
Kind regards,
Fanhome
I can't make an account
15 April 2026
Reply from Fanhome
Hi Sean,
We’re saddened to learn about your experience. This is certainly not the standard we aim for. We’ve shared your comments with the relevant team, so improvements can be made to help prevent this from happening again.
Sincerely,
Fanhome
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