I finally received all the parts for the R2D2 model. I gave 4 stars to be generous. A more appropriate rating would be 3 1/2 stars. Overall, the delay of shipment 6 was unacceptable (almost 18... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have a feeling that after all the turmoil with the move, packages not arriving, and delays Fanhome has turned a corner. Last couple have arrived as expected, and the one I am waiting on has been sup... See more
Company replied
Once everything sorted out it was great but as I was signing up I wanted to double check that I signed up for premium and it would have been helpful if there was a message on my account that the subsc... See more
Company replied
Easy to sign up. Overall I’ve been pleased. I do feel the packaging for the books could be better. I get lots of dented spines and bent corners. But i think the product is great. Very pleased with the... See more
Company replied
Company details
Written by the company
WE EXIST TO MAKE FANDOM STORIES YOU LOVE, LAST FOREVER. From our high quality catalogue to our unrivalled range of popular and rare figures, all our products are original in-house designs you won't find anywhere else. Be inspired by our exclusive content.
Contact info
United Kingdom
- +44 20 3991 1199
- support@uk.fanhome.com
- fanhome.com
4.1
Great
12k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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THE EASE OF THE WHOLE SET UP OF…
THE EASE OF THE WHOLE SET UP OF ORDERING,GOOD COMS WITH CUSTOMER SERIVES
13 October 2026
Reply from Fanhome
Hi M Winnicott,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
The item came pretty quick.
2 October 2026
Reply from Fanhome
Hi Joseph,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Easy to sign up
Easy to sign up and have had multiple subscriptions through FanHome and Deagostini
13 October 2026
Reply from Fanhome
Hi Michael Bowles,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Awesome
Well, I love models anyway of any kind but these models to build are above and beyond so good and I’m so looking forward to building my first ever one from yourselves
13 October 2026
Reply from Fanhome
Hi Karen huxham,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Signg up for a new subscription was…
Signing up for a new subscription was very simple, just two clicks and it was done. Details on the ket were comprehensive.
12 October 2026
Reply from Fanhome
Hi Benjamin,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Essy to sign up easy to order love the…
Essy to sign up easy to order love the product.cant wait to recieve my sauron first build
13 October 2026
Reply from Fanhome
Hi Jose Carneiro,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Pretty high-quality materials you guys…
Pretty high-quality materials you guys use can’t wait to get the next pieces to put together.
1 October 2026
Reply from Fanhome
Hi james pedley,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Delivered what was advertised.
1 October 2026
Reply from Fanhome
Hi Brian,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
great experience here
13 October 2026
Reply from Fanhome
Hi Tire Agent,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Ordering was easy and simple
Ordering was easy and simple, can’t wait for my parts to arrive
13 October 2026
Reply from Fanhome
Hi William,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Extremely simple and straight foreword…
Extremely simple and straight foreword to pick what I was looking and get checked out.
13 October 2026
Reply from Fanhome
Hi Brian Mangham,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Everything was explained costs etc and…
Everything was explained costs etc and info about the collection.
13 October 2026
Reply from Fanhome
Hi Peter Hardy,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Very Very misleading with Pricing
Very Very misleading with Pricing. I will definitely tell everyone I can about this scam. Multiple people that I have spoken with are missing parts and have gone multiple months without receiving parts and have even been missing parts.
12 October 2026
Reply from Fanhome
Hello Charles,
Thank you for sharing your feedback with us.
We are sorry to hear that you feel this way about your experience with Fanhome.
Please note that information regarding pricing, the number of deliveries, and the contents of each shipment is available on our website under the “Your Subscription in Detail” and “Frequently Asked Questions” sections before subscribing. Customers can also cancel their subscriptions at any time without a long-term commitment.
We regret to hear about the concerns you have raised regarding other customers' experiences. Your feedback is important to us and has been shared with the appropriate team to help us identify areas for improvement and enhance the overall customer experience.
If you require assistance with your own subscription, you may contact us at support@usa.fanhome.com, and our customer service team will be happy to review your case and provide further support.
Thank you for taking the time to share your feedback.
Kind regards,
Fanhome
Subscription is easy
1 October 2026
Reply from Fanhome
Hi Luis,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Reply from Fanhome
Hi Alex,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
It was very easy to,sign up.
15 October 2026
Reply from Fanhome
Hi Michelle,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Reply from Fanhome
Hi Zach Hudson,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
It was simple and easy
16 October 2026
Reply from Fanhome
Hi hunter trevino,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
I really enjoy your Batman chronicles
I really enjoy your Batman chronicles, and I can't wait to start reading Spiderman.
15 October 2026
Reply from Fanhome
Hi John,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
I am loving everything I receive
I am loving everything I receive! Comics are amazing quality and I enjoy them very much!
15 October 2026
Reply from Fanhome
Hi Adam,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
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