I started this build with Eaglemoss, but they went bankrupt when I just started the engine block. I thought my dream of a great Ecto-1 build was lost. Then I learned that FanHome picked it up. I wa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Website was a little confusing and hard to navigate as it doesnt really give many options or really a way to check into your order. I feel like this is going to be some sort of disappointment in the b... See more
Company replied
Your website does not work well. It is difficult to review current subscriptions or sign up for a new one. I'm a software engineer and think you should fire whomever made your website.
Company replied
It won’t let me log in so I can get the digital instructions and the first package didn’t come with instructions (Edit) I forgot to activate my account so 4 stars
Company replied
Company details
- #128 of 135 best companies in Collectibles Shop
Written by the company
WE EXIST TO MAKE FANDOM STORIES YOU LOVE, LAST FOREVER. From our high quality catalogue to our unrivalled range of popular and rare figures, all our products are original in-house designs you won't find anywhere else. Be inspired by our exclusive content.
Contact info
United Kingdom
- +44 20 3991 1199
- support@uk.fanhome.com
- fanhome.com
4.1
Great
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fever easy to understand what you are…
Fever easy to understand what you are get and not over pices
28 April 2026
Reply from Fanhome
Hi Coddy,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Amazing Model Kit Idea
I’m a fan of comic book characters just as much as the wish to one day built a model kit.
30 April 2026
Reply from Fanhome
Hi Max,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
No problems all good
1 May 2026
Reply from Fanhome
Hi Alan Edwards,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
28 April 2026
Reply from Fanhome
Hi Tanya,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Benito,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
So easy to sigh up and so many projects…
So easy to sigh up and so many projects to create!
30 April 2026
Reply from Fanhome
Hi raul,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Poor customer service wouldnt help me set up my account but had no problem taking my $$$
Poor customer service and just flat out lying. I tried to get my account set up for 2 days even going on the chat didnt help , the person seemed almost annoyed that I was contacting them to solve an issue
28 April 2026
Reply from Fanhome
Hello Phil,
We sincerely regret that your experience with our services on this occasion has not been satisfactory. We value your feedback, as it is important to us. Our team is working to reach out to you as soon as possible to provide the assistance you need regarding your request.
Kind regards,
Fanhome
Books are great
26 April 2026
Reply from Fanhome
Hi Blah,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
Lack of customer service and customer support and delays and missing parts.
I have been subscribing and building my 1966 Batmobile for two year’s but after 4 months of reaching out to fanhome regarding my missing parts they have not attempted to communicate with me or acknowledge my messages then I decided to subscribe to the 1989 Batmobile and I’m behind 3 issues so far and all I hear through word of mouth that there have been delays each times fanhome keeps on using the same standard form excuses this has cause too many collectectors to cancel there subscriptions and get frustrated with there lack of customer service and lack of support I’m thinking of filling a claim with small claims court in New Jersey or New York to hope settle my claim for compensation of refund funds.
30 April 2026
Unprompted review
Reply from Fanhome
Hi Richard!
We deeply regret the problems you are experiencing with your Batmobile collections.
Your case will be treated with the highest priority. To proceed, please send us your details through the Trustpilot email. This information is crucial for us to assist you with this matter. We’ll reach out to you as soon as we receive it.
Thank you very much for your understanding.
Sincerely,
Fanhome
Reply from Fanhome
Hi Matthew,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Very simple to complete a fresh…
Very simple to complete a fresh subscription, no issues at all. With a short message to customer service I was also able to ensure payment date was adjusted so that it coincided with my existing subscription.
29 April 2026
Reply from Fanhome
Hi Customer,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
BRILLIANT COMPANY AND TOP MARKS…
BRILLIANT COMPANY AND A TOP MARKS CUSTOMER SERVICES. i’ve had No
problems with them and Anila who i communicated with, was very helpful and gave me the information i needed to hear. Great model building company. highly recommended.!
30 April 2026
Unprompted review
Reply from Fanhome
Hi Sharon,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
My experience with Fanhome has been extremely disappointing
My experience with Fanhome has been extremely disappointing. The communication is inconsistent, the shipping timelines are unreliable, and the customer support feels unprepared to resolve even basic issues.
For a subscription service that charges premium prices, the lack of organization and accountability is unacceptable. I expected a smooth and reliable experience, but instead I’ve spent more time chasing answers than enjoying the product. I cannot recommend Fanhome based on how poorly my orders and concerns were handled. I started the Star Wars Encyclopedia collection in 2023 and still incomplete.
27 April 2026
Unprompted review
Reply from Fanhome
Hi David,
We’re very sorry that on this occasion our services have not met your expectations, and we appreciate your feedback.
Our team is working diligently to contact you soon and provide the support you need regarding your request.
Sincerely,
Fanhome
Reply from Fanhome
Hi Omar,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
With the exception of still waiting a…
With the exception of still waiting a month on an item I’ve ordered that hasn’t shipped yet everything has been great. All 7 of the others I ordered arrived within 10 days and were amazing quality.
29 April 2026
Reply from Fanhome
Hi J.R.,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
🛑 Where to start 🛑
Where to start. Rarely on time. What is received will change from original pictures when purchasing. Consistent emails claiming they’re behind with this month’s order but they are working to fix the issues. Get emails that do not pertain to my subscriptions. Generic responses when asking questions by email. Good example, they fell behind a month on two subscriptions recently. Never sent the kits to bring up to date, so expect months with no kits. Some kits literally come with one or two parts, pricing does not match most kits received quantity or quality. Online manuals are not clear and often have mistakes or better yet, you’ll receive kits and there’ll be no instructions online, sometimes up to a month or longer. No email letting you know they’re there. They offer new subscribers discounts of $100, but to longtime paying customers that put up with all these issues…get nothing. I DO not recommend Fan Home or DeAgostini monthly model kits. Will only bring you anger and the feeling you’re getting a solid fist to the rear. The WORST customer service I’ve ever, I repeat EVER experienced.
15 April 2026
Unprompted review
Reply from Fanhome
Hi Chris,
Thank you for sharing your feedback. We are sorry to hear about your experience, and we understand how frustrating these situations can feel.
Information about pricing, delivery schedules and the contents of each shipment is available before subscribing in the Your Subscription in Detail and Frequently Asked Questions sections on our website. You can also cancel your subscription at any time with no long term commitment.
Regarding the quality of the parts, all items in the collection are produced using approved materials and undergo standard quality checks before shipping. If you ever receive a part that does not meet expectations, our Customer Service team will be happy to assist you.
If you have pending deliveries or missing kits, please contact us through the form on our website, so our team can review your account and provide an update.
For the assembly guides, some collections offer the issues in digital format. Once you receive your first delivery, the instructions become available in your customer area under Assembly Stages and new issues are added automatically with each shipment.
We appreciate your patience and hope you continue to enjoy your collection.
Kind regards
Fanhome
Top notch and cherry on top
I have a full membership my husband got me for the Peanuts collecting. Their packaging is always perfect and my scenes arrive in one piece. I had to contact their customer service for a piece that didn’t fit quite right and for a scene that didn’t arrive with its magazine. Let me just say I don’t think I’ve ever spoke to
Such polite and caring representative.
Ergi was the sweetest and apologized a thousand times lol but was very quick to make sure everything was in order and coordinated shipping of the scenes asap.
The material is top notch and great quality, and the customer service is cheery on top
29 April 2026
Unprompted review
Reply from Fanhome
Hi Susan Saldarriaga,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Got everything setup right
Got everything setup right. That’s what was important. Very nice people.
27 April 2026
Reply from Fanhome
Hi John J,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Paul,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Albert,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.