Website was a little confusing and hard to navigate as it doesnt really give many options or really a way to check into your order. I feel like this is going to be some sort of disappointment in the b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I tried to order but I kept getting told that you don't ship to the USA. After a few tries I noticed a message that asked if I was in the USA amd I clicked on it and a list of countries pop up. I sele... See more
Company replied
I started this build with Eaglemoss, but they went bankrupt when I just started the engine block. I thought my dream of a great Ecto-1 build was lost. Then I learned that FanHome picked it up. I wa... See more
Company replied
Anila was very quick with their responses, and presented little to no challenges when resolving my issues with replacement parts. I am still waiting on these parts to arrive, but accept this may... See more
Company replied
Company details
- #126 of 135 best companies in Collectibles Shop
Written by the company
WE EXIST TO MAKE FANDOM STORIES YOU LOVE, LAST FOREVER. From our high quality catalogue to our unrivalled range of popular and rare figures, all our products are original in-house designs you won't find anywhere else. Be inspired by our exclusive content.
Contact info
United Kingdom
- +44 20 3991 1199
- support@uk.fanhome.com
- fanhome.com
4.1
Great
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Only one minor slip up on my lotus…
Only one minor slip up on my lotus collection hopefully I get my other 3 tires soon
27 May 2026
Reply from Fanhome
Hi David,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
I am So Glad to Join the Fanhome…
I am So Glad to Join the Fanhome Family. I am Stoked beyond Excited to Start my First Fanhome Bat Mobile Model. I have been into building Models and Finally a Subscription based platform 🫡🙏. Thank you so mych
30 May 2026
Reply from Fanhome
Hi Joseph,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Dylan,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Good but there’s an Opportunity to Make Your Business Better.
Easy to sign up, but that’s not a metric that matters to me and probably many others. You people have some work to do to make your business work better. There’s been improvement but you’re not there yet.
29 May 2026
Reply from Fanhome
Hi Paul Porter,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Robert,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
Reply from Fanhome
Hi Varinder,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Bad42ger,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
It couldn’t be more straightforward to…
It couldn’t be more straightforward to sign up for a new Fanhome build. Just a few button presses is all it takes.
27 May 2026
Reply from Fanhome
Hi Robert John Barringer-Lock,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Easy I guess haven’t been able to sign…
“Real pain Experience so far. I guess haven’t been able to sign in to account tho Wht the actual screwball, other then that fantastic hope im not getting scammed no tracking #… never even made password wtf
22 May 2026
Reply from Fanhome
Hi Michael,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Easy Sign-Up, Stellar Product
Signing up for an account was very easy. No complaints about my experience with them so far.
23 May 2026
Reply from Fanhome
Hi Larry Johnson,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The sign up process is easy.
The sign up process is easy.
I feel if they add a new offer to new customers for signing up then anyone already signed up should have the option for the free item at an added cost or something.
27 May 2026
Reply from Fanhome
Hi Shane,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
I never got my comic book
5 May 2026
Reply from Fanhome
Hello Zarik,
We sincerely regret that your experience with our services on this occasion has not been satisfactory. We value your feedback, as it is important to us. Our team is working to reach out to you as soon as possible to provide the assistance you need regarding your request.
Kind regards,
Fanhome
very easy to sign up
very easy to sign up, stop a subscription, or start where you left off love the choices
26 May 2026
Reply from Fanhome
Hi Kent,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Clive p bicknell,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Disliked going from page to page
Disliked going from page to page, Im not very technology friendly.
26 May 2026
Reply from Fanhome
Hi Robert,
We’re sorry to hear that navigating between pages was difficult for you.
We understand that not everyone feels comfortable with technology, and we appreciate you taking the time to share your experience with us.
Your feedback is very valuable, and we’ve shared your comments with the relevant team so we can continue improving the experience for our customers.
We hope you continue enjoying your collection.
If you have any other questions, please let us know.
Kind regards,
Fanhome Team
I am glad to get my Enterprise D kits…
I am glad to get my Enterprise D kits at the correct pace.
12 May 2026
Reply from Fanhome
Hi Douglas Richardson,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Fast service
19 May 2026
Reply from Fanhome
Hi Mike Wiltfong,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Very easy to sign up web site is easy…
Very easy to sign up web site is easy to navigate and good communication
24 May 2026
Reply from Fanhome
Hi GEORGE,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Pablo,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The experience have been amazing.
20 May 2026
Reply from Fanhome
Hi Santos,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
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