The match was brilliant no complaints there. The only thing I will say is that there weren't any details on the website when selecting the tickets if they were adult or under 18 tickets. The under 18... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our experience of using Fanpass to buy Chempions League tickets at Anfield was positive. The seats were located as described and we received instructions from the seller on how to download the tickets... See more
Company replied
Difficult being with the hammers fans singing their songs, but great experience for my 14 year old. ( we couldn’t afford away tickets) . Had to pretend to be really annoyed when that late equaliser w... See more
Company replied
Everything ultimately worked well. However it was impossible to contact you by phone when I had initial worries about safe procurement of tickets .As a result i experienced some nervousness with the... See more
Company replied
Company details
- #34 of 45 best companies in Event ticket seller
- #155 of 201 best companies in Online marketplace
Written by the company
🚀 Feel the excitement with Fanpass! 🔥 🎟️ Your go-to platform for safe ticket buying and selling. From legendary concerts to must-see sports events, we’ve got everything you need. Head over to Fanpass.net today to discover endless events and join a vibrant community of fans who live for the moment. Don’t just attend—be part of the experience! 🎟️
Contact info
20-22 Wenlock Road, N1 7GU, London, United Kingdom
- contact@fanpass.net
- fanpass.net
4.2
Great
9K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Straight forward trusted reliable
28 January 2026
Reply from Fanpass
Hi Barry,
Thank you for taking the time to share your experience.
We're glad it all went well and hope to assist you with future events.
Kind regards,
Fanpass Team
Reply from Fanpass
Hi Robert,
Thank you for taking the time to share your experience.
We're glad it all went well and hope to assist you with future events.
Kind regards,
Fanpass Team
Everything ultimately worked well.
Everything ultimately worked well.
However it was impossible to contact you by phone when I had initial worries about safe procurement of tickets .As a result i experienced some nervousness with the process which could have been avoided
11 January 2026
Reply from Fanpass
Hi James,
Thank you for taking the time to share your experience.
We're glad it all went well and hope to assist you with future events.
Kind regards,
Fanpass Team
Reply from Fanpass
Hi Dani,
Thank you for taking the time to share your experience.
We're glad it all went well and hope to assist you with future events.
Kind regards,
Fanpass Team
A good way to put buyers and sellers…
A good way to put buyers and sellers together can you make it easier to transfer a ticket from iPhone to android and vice versa
31 January 2026
Reply from Fanpass
Hi Todd,
We really appreciate your review.
Please feel free to reach out to our support team via email to provide more details so we can better understand and address your concerns. Your input is invaluable, and we’re here to help.
Kind regards,
Fanpass Team
Reply from Fanpass
Hi Aditya,
Thank you for taking the time to share your experience.
We're glad it all went well and hope to assist you with future events.
Kind regards,
Fanpass Team
Great Experience
A great seat that was purchased from the seller. Everything went smoothly on entry.
Will definitely use Fanpass again
17 January 2026
Reply from Fanpass
Hi Roy,
Thanks so much for your review.
We're pleased you were happy with the seat. We'd be glad to help with your next booking.
Kind regards,
Fanpass Team
Every thing went well
Every thing went well, just worried about the tickets when i booked as was a long time before. But it worked well & would not be afraid to do it again.
21 January 2026
Reply from Fanpass
Hi Jeremy,
Thank you for taking the time to share your experience.
We're glad it all went well and hope to assist you with future events.
Kind regards,
Fanpass Team
Brilliant experience
Brilliant experience! Detailed instructions and smooth entry to the stadium would highly recommend, my 11 year olds first Premier league match and he had the best time
1 February 2026
Reply from Fanpass
Hi Judith,
Thank you for your review.
We’re glad to know you were happy with the whole process.
Your satisfaction is important to us, and we hope to help you again in the future.
Kind regards,
Fanpass Team
Great seller
"I will admit that I was initially hesitant to use this service due to several negative reports I had read online. However, I am pleased to say that my experience was entirely positive. My friend and I were provided with excellent seats at a very fair price. The match itself was exceptional—truly the best live sporting event I have attended to date. I am glad I proceeded with the booking, as the entire process was seamless. Highly recommended. YNWA."
28 January 2026
Reply from Fanpass
Hi Mark,
We really appreciate your review.
Great to hear you had a positive experience from start to finish.
Kind regards,
Fanpass Team
Reply from Fanpass
Hi Sami,
Thank you for taking the time to share your experience.
We're glad it all went well and hope to assist you with future events.
Kind regards,
Fanpass Team
Liverpool-Quarabak
Liverpool-Quarabak! very good seats! delivery on time! nice experience!
28 January 2026
Reply from Fanpass
Hi Brisc,
Thanks so much for your review.
We're pleased you were happy with the seats. We'd be glad to help with your next booking.
Kind regards,
Fanpass Team
Reply from Fanpass
Hi Catherine,
Thank you for taking the time to share your experience.
We're glad it all went well and hope to assist you with future events.
Kind regards,
Fanpass Team
Very very very bad expérience !!!!!!
Very very very bad expérience !!!!!!
The seller Never gave the tickets He used his phone and the guardian told the tickets are for young people for children !!!!!!!!!!
I ask you to be rembolse !!!!!!
24 January 2026
Reply from Fanpass
Hi Beatrice,
Thank you for your review.
We sincerely apologise for any inconvenience caused. Please contact our support team via email with your order number and details of the issue so we can investigate and resolve the matter promptly.
We appreciate your understanding and look forward to assisting you.
Kind regards,
Fanpass Team
easy good support till through the…
easy good support till through the turnstile. felt safe
28 January 2026
Reply from Fanpass
Hi James,
Thank you for taking the time to share your experience.
We're glad it all went well and hope to assist you with future events.
Kind regards,
Fanpass Team
Easy to follow instructions n brilliant…
Easy to follow instructions n brilliant seats
1 February 2026
Reply from Fanpass
Hi Kelly,
Thanks so much for your review.
We're pleased you were happy with the seats and communication. We'd be glad to help with your next booking.
Kind regards,
Fanpass Team
Great easy communications
Great easy communications ,calmed any fears being a first time user of fanpass great seats
31 January 2026
Reply from Fanpass
Hi Martyn,
Thanks so much for your review.
We're pleased you were happy with the seats and communication. We'd be glad to help with your next booking.
Kind regards,
Fanpass Team
manchester united stadium was in an…
manchester united stadium was in an excellent condition the gameplay was perfect i enjoyed the view the game and the experience
17 January 2026
Reply from Fanpass
Hi Moyosore,
Thank you for taking the time to share your experience.
We're glad it all went well and hope to assist you with future events.
Kind regards,
Fanpass Team
Reliable source of tickets for most…
Reliable source of tickets for most matcges. Never had an isdue
31 January 2026
Reply from Fanpass
Hi Deborah,
Thank you for taking the time to share your experience.
We're glad it all went well and hope to assist you with future events.
Kind regards,
Fanpass Team
It's the second time that I've bought…
It's the second time that I've bought tickets for the company, excellent service and great time. Absolutely highly recommend.
1 February 2026
Reply from Fanpass
Hi Christian,
Thank you for your great feedback.
We're pleased to hear you had a smooth experience and appreciated our service. We look forward to assisting you again soon.
Kind regards,
Fanpass Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.