The match was brilliant no complaints there. The only thing I will say is that there weren't any details on the website when selecting the tickets if they were adult or under 18 tickets. The under 18... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our experience of using Fanpass to buy Chempions League tickets at Anfield was positive. The seats were located as described and we received instructions from the seller on how to download the tickets... See more
Company replied
Difficult being with the hammers fans singing their songs, but great experience for my 14 year old. ( we couldn’t afford away tickets) . Had to pretend to be really annoyed when that late equaliser w... See more
Company replied
Everything ultimately worked well. However it was impossible to contact you by phone when I had initial worries about safe procurement of tickets .As a result i experienced some nervousness with the... See more
Company replied
Company details
- #34 of 45 best companies in Event ticket seller
- #155 of 201 best companies in Online marketplace
Written by the company
🚀 Feel the excitement with Fanpass! 🔥 🎟️ Your go-to platform for safe ticket buying and selling. From legendary concerts to must-see sports events, we’ve got everything you need. Head over to Fanpass.net today to discover endless events and join a vibrant community of fans who live for the moment. Don’t just attend—be part of the experience! 🎟️
Contact info
20-22 Wenlock Road, N1 7GU, London, United Kingdom
- contact@fanpass.net
- fanpass.net
4.2
Great
9K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Fanpass
Hi Richard,
Thank you for your review.
We’re glad to know you were happy with the whole process.
Your satisfaction is important to us, and we hope to help you again in the future.
Kind regards,
Fanpass Team
First time i purchased tickets on this…
First time i purchased tickets on this site,no problems, got tickets when said I was to get them, would definitely recommend, and will buy again 😁
17 January 2026
Reply from Fanpass
Hi Paula,
Thank you for your feedback.
Thanks for the kind words! We're delighted everything met your expectations.
It’ll be a pleasure to welcome you back to Fanpass.
Kind regards,
Fanpass Team
Reply from Fanpass
Hi Natacha,
Thank you for taking the time to share your experience.
We're glad it all went well and hope to assist you with future events.
Kind regards,
Fanpass Team
you wre a scam
1 February 2026
Reply from Fanpass
Hello,
Thank you for your review.
Fanpass is a trusted marketplace connecting buyers and sellers worldwide. Rest assured, our platform is legitimate.
Claims about legitimacy from external parties, such as promoters or event organisers, are independent opinions and do not impact the integrity of our service.
For any issues or concerns, feel free to contact our support team via email. We’re here to assist you.
Thank you for your understanding.
Regards,
Fanpass Team
Reply from Fanpass
Hi Mark,
Thanks so much for your review.
We're pleased you were happy with the seats and communication. We'd be glad to help with your next booking.
Kind regards,
Fanpass Team
Very straightforward
Very straightforward
Tottenham tickets arrived by WhatsApp 3 days before event with good communication
Have knocked one star off as tickets came with a warning to say that I should not tell anyone that they were bought of fanpass and must state that they were given as a gift. This made me nervous at the gate as I felt like I was doing something wrong.
1 February 2026
Reply from Fanpass
Hi Chloe,
We really appreciate your review.
Great to hear you had a positive experience from start to finish.
Kind regards,
Fanpass Team
Reply from Fanpass
Hi Barry,
Thank you for your great feedback.
We're pleased to hear you had a smooth experience and appreciated our service. We look forward to assisting you again soon.
Kind regards,
Fanpass Team
Very smooth tranasaction
21 January 2026
Reply from Fanpass
Hi Jackie,
Thank you for your review.
We’re glad to know you were happy with the whole process.
Your satisfaction is important to us, and we hope to help you again in the future.
Kind regards,
Fanpass Team
I purchased two tickets for spurs
I purchased two tickets for spurs.
Tickets/QR code received within minutes of purchase.
Excellent seats inside the stadium.
Highly recommended.
17 January 2026
Reply from Fanpass
Hi Phil,
Thanks so much for your review.
We're pleased you were happy with the seats and communication.
We'd be glad to help with your next booking.
Kind regards,
Fanpass Team
Attending the match in London was an…
Attending the match in London was an incredible experience. The atmosphere was amazing, the crowd was passionate, and everything was well organized. The seat I had offered a beautiful view of the stadium, allowing me to fully enjoy every moment of the game. It was truly a memorable event, and I would love to repeat this experience again in the future.
20 January 2026
Reply from Fanpass
Hi Alhijji,
Thanks so much for your review.
We're pleased you were happy with the seats and communication.
We'd be glad to help with your next booking.
Kind regards,
Fanpass Team
Enjoyed the experience
It worked well, although preference if tickets could be sent days in advance rather than the night before. It became a little worrying when we had to travel 5 hours in the car to not know if we were getting in. However the person who sold us the tickets was very friendly and informative. All went well. (sorry popping on the recommendation however there was no box for that when submitting my review.)
24 January 2026
Reply from Fanpass
Hi Tori,
We really appreciate your review.
Great to hear you had a positive experience from start to finish.
Kind regards,
Fanpass Team
Wasn’t too sure to trust this but all…
Wasn’t too sure to trust this but all went smoothly. Would use again
1 February 2026
Reply from Fanpass
Hi Brad,
Thank you for your great feedback.
We're pleased to hear you had a smooth experience and appreciated our service.
We look forward to assisting you again soon.
Kind regards,
Fanpass Team
Reply from Fanpass
Hi Mark,
Thank you for your feedback.
Thanks for the kind words! We're delighted everything met your expectations.
It’ll be a pleasure to welcome you back to Fanpass.
Kind regards,
Fanpass Team
I got my football tickets very easily
I got my football tickets very easily. Highly recommended!
15 January 2026
Reply from Fanpass
Hi Farheen,
Thank you for taking the time to share your experience.
We're glad it all went well and hope to assist you with future events.
Kind regards,
Fanpass Team
Very good Experience and service I will…
Very good Experience and service I will definitely buy again
7 February 2026
Unprompted review
Reply from Fanpass
Hi Oleksandr,
Thank you for your great feedback.
We're pleased to hear you had a smooth experience and appreciated our service. We look forward to assisting you again soon.
Kind regards,
Fanpass Team
Reply from Fanpass
Hi Dillon,
We really appreciate your review.
Great to hear you had a positive experience from start to finish.
Kind regards,
Fanpass Team
Reply from Fanpass
Hi Pavel,
Thank you for taking the time to share your experience.
We're glad it all went well and hope to assist you with future events.
Kind regards,
Fanpass Team
Reply from Fanpass
Hi Balazs,
Thank you for your great feedback.
We're pleased to hear you had a smooth experience and appreciated our service. We look forward to assisting you again soon.
Kind regards,
Fanpass Team
No Complaints
Wanted to finally go and see Arsenal play live, searched through a few sites selling tickets and ended up on fanpass, read the most recent reviews and they were mixed so I was hesitant to buy a ticket but I went ahead with it, since then I’ve purchased 4 Arsenal tickets in the last 3 week and I’ve had no issues whatsoever, i paid, the original ticket holders always emailed me the day after, they’ve sent me the ticket 1-2 days before the game, I got in without any issues, so far 10/10 experience on this site
3 February 2026
Reply from Fanpass
Hi Jordan,
We really appreciate your review.
Great to hear you had a positive experience from start to finish.
Kind regards,
Fanpass Team
All ran smoothly
All ran smoothly, little anxious at first that the online tickets wouldn't work, but now I have done this would defo do again.
28 January 2026
Reply from Fanpass
Hi Kathryn,
Thank you for taking the time to share your experience.
We're glad it all went well and hope to assist you with future events.
Kind regards,
Fanpass Team
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