Banner for Fantastic Services

Fantastic Services Reviews 50,838

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 8,326 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, efficiency, and friendly demeanor, often highlighting their thoroughness and attention to detail in various services like cleaning and gardening. Many people appreciate the high quality of work, noting that their homes and gardens were left spotless and looking excellent. The service provided is consistently described as reliable, punctual, and effective, with many consumers expressing their intent to rebook. However, some customers were dissatisfied with aspects of customer service and the booking process. Issues included slow responses, conflicting information from different agents, and difficulties with scheduling or unexpected changes to appointments. A few people also reported concerns about the quality of some services, such as incomplete cleaning or rushed jobs, and some mentioned aggressive or unhelpful interactions with customer service representatives.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, punctuality,... See more

Service

Reviewers highlight positive aspects of service, frequently praising the professionalism, punctuality, and... See more

Quality

Users describe positive interactions with quality. Many customers praise the high standard of work, noting... See more

Customer service

Customers had ambiguous experiences with customer service. Some reviewers praised the prompt, professional,... See more

Booking process

Reviewers mention ambiguous feedback about the booking process. Many customers found the booking easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rajvanth from Fantastic Cleaning came today for a deep clean of my kitchen, and she did an excellent job. She was extremely thorough, paid great attention to detail, and left everything spotless. I... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish. The team was professional, punctual, and highly knowledgeable. I didn’t need to explain much—they quickly understood exactly what needed to be done and got stra... See more

Company replied

Rated 5 out of 5 stars

Stalyo and Videlina leave the house looking and smelling fresh again! They are reliable, punctual and hard working. Always happy to focus on the key areas of cleaning as requested by me, and they do a... See more

Company replied

Rated 5 out of 5 stars

Yesterday I had a garden service and the team were very pleasant, with 10 out of 10 customer service. However, the job felt a bit rushed and I wasn’t completely satisfied with the result. I cont... See more

Company replied


Company details

  1. #11 of 20 best companies in Cleaning Service
  2. #7 of 16 best companies in Gardener
  3. #4 of 7 best companies in Handyman
  4. #26 of 39 best companies in Removals company
  5. #16 of 25 best companies in Pest control service
  6. #77 of 99 best companies in Plumber

About Fantastic Services

Written by the company

About the company: Fantastic Services Family started its journey back in 2009. It all began with a meeting of two like-minded individuals, company founders Rune Sovndahl and Anton Skarlatov. Rune needed a cleaner and Anton ran a cleaning business. Very quickly they both realised they shared a vision and could deliver cleaning services in a much better way, by working together.

With two laptops, a sofa to sit on and a shared mobile phone, a small operation was born. The aim was to build something simple but deliver the best service possible for both clients and cleaning crews. We call that philosophy 360-degree happiness.

From these humble beginnings, we've now grown into a multi-operational business offering a wide range of services to homeowners and commercial customers alike. We've continued to add more domestic services to enhance our portfolio and due to increased demand, these additional services have grown into their own separate brands.


Contact info

One Membership. All the benefits.

Enjoy priority booking, £300 in credits & MORE!

4.6

Excellent

TrustScore 4.5 out of 5

51K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Not sure about the company but both…

Not sure about the company but both cleaners were absolutely superb. Would have again in a heartbeat

30 April 2026
Fantastic Services logo

Reply from Fantastic Services

Dear David,

Thank you for your kind feedback following your One-off cleaning in Kingston upon Thames. We are really pleased to hear that you had such a positive experience with our team and that the service met your expectations. Your comments are greatly appreciated and will be shared with the team.

Kind regards,
Fantastic Services

Rated 5 out of 5 stars

Nora was fantastic

Nora was fantastic. She was a really great cleaner, respectful and thorough. She worked really hard while she was here and left the place spotless. I can’t recommend her highly enough. Would definitely ask for her again.

30 April 2026
Fantastic Services logo

Reply from Fantastic Services

Dear Heather,

Thank you for your 5-star rating!
We are thrilled to know you are happy with our One-off cleaning service in Woolwich.

Kind regards,
Fantastic Services

Rated 5 out of 5 stars

Cleaning

Sharanjit was great!

30 April 2026
Fantastic Services logo

Reply from Fantastic Services

Dear Marios,

Thank you for your 5-star rating! It is wonderful to know that you are happy with the regular cleaning service in Canning Town you received.

Kind regards,
Fantastic Services

Rated 5 out of 5 stars

The lady we had was great

The lady we had was great, very thorough and professional- would definitely use again! Very happy with service

30 April 2026
Fantastic Services logo

Reply from Fantastic Services

Dear Ruth,

We are happy to hear that you had a great experience with the One-off cleaning in Morden.
Thank you for your kind words and support.

Kind regards,
Fantastic Services

Rated 4 out of 5 stars

Yusuf is good at his job

Yusuf is good at his job. But for me I needed a flexible cleaner who was happy to take instruction and helped me out where I needed. I felt he was not happy with this but in the end we got there and he did what I asked to a good standard. I was satisfied with his work.

30 April 2026
Fantastic Services logo

Reply from Fantastic Services

Dear Sabera,

Thank you for your feedback.
We are grateful for your kind words and your honest evaluation and we will make sure to keep up the good work.
We look forward to the opportunity to earn your 5 star rating the next time.

Warm Regards,
Fantastic Services

Rated 5 out of 5 stars

Maya and Petar

Maya and Petar did a superb job as always.

30 April 2026
Fantastic Services logo

Reply from Fantastic Services

Dear Ned,

Thank you for your review of the Regular cleaning in Gloucester. We are happy to know that everything went smoothly and that you are satisfied with the service provided. Your kind words are very much appreciated by our team.

Kind regards,
Fantastic Services

Rated 5 out of 5 stars
Fantastic Services logo

Reply from Fantastic Services

Dear Jared,

Thank you for such a great review.
We are so pleased to know that you are satisfied with the regular cleaning service in Upper Holloway.

Kind regards,
Fantastic Services

Rated 5 out of 5 stars

Excellent

Fantastic Services did an excellent job. They're very friendly and knowledgeable. My garden is looking good

30 April 2026
Fantastic Services logo

Reply from Fantastic Services

Dear Miss Valerie,

Thank you for taking the time to share your feedback of the Gardening service in Buckinghamshire.
Excellence is something we always strive to provide and we are happy to know that you were impressed.
We remain at your disposal and we look forward to assisting you again.

Warm Wishes,
Fantastic Services

Rated 5 out of 5 stars

Amazing!

A transformation!

30 April 2026
Fantastic Services logo

Reply from Fantastic Services

Dear customer,

It is wonderful to hear your kind words.
Thank you for choosing us for your Gardening inquery in Tooting and for sharing your positive experience.

Kind regards,
Fantastic Services

Rated 5 out of 5 stars

Great service

Very friendly, positive attitude, good manners and work ethic. Job done quickly and to a very good standard.
Definitely recommend Nikolay for gardening.

30 April 2026
Fantastic Services logo

Reply from Fantastic Services

Dear customer,

Your feedback is greatly appreciated.
Thank you for allowing us to demonstrate our high quality standard and professional attitude with the Gardening service in Colliers Wood.
We will make sure we keep up the good work.

Thank you for choosing us,
Fantastic Services

Rated 5 out of 5 stars

Great garden service

Great garden service - thanks so much guys!

30 April 2026
Fantastic Services logo

Reply from Fantastic Services

Dear Jo,

We sincerely appreciate your 5-star rating of the Gardening service in Ealing.
Your support encourages us to continue delivering great service.

Kind regards,
Fantastic Services

Rated 5 out of 5 stars

Great gardeners

Great gardeners, polite, effective and responsive to my suggestions. Excellent quality of work from both.

30 April 2026
Fantastic Services logo

Reply from Fantastic Services

Dear customer,

We are grateful for your feedback and pleased to know that you had a positive experience with our Gardening service in Southgate. It is always rewarding to hear that our customers are satisfied with the results.

Kind regards,
Fantastic Services

Rated 5 out of 5 stars

Fantastic Company

Fantastic Company. Fantastic Service.
Yanita is a genius.

30 April 2026
Fantastic Services logo

Reply from Fantastic Services

Dear Lesley,

Thank you for your lovely feedback.
We are delighted that you are happy with the Ironing service in Harrow and appreciate your trust.

Kind regards,
Fantastic Services

Rated 5 out of 5 stars

I was very pleased to see Nikolay and…

I was very pleased to see Nikolay and Plamen again today. This team have liked after my garden for about two years. They are very professional and carry out their duties very satisfactorily. I will always be pleased to recommend them as long as they continue to provide the excellent service I have received over the last couple of years. Great job guys. Well done.

30 April 2026
Fantastic Services logo

Reply from Fantastic Services

Dear Laurie,

Thank you for your 5 star rating of your Gardening service in Ilford.
We are glad to know that you enjoyed the service we provided and we look forward to assisting you again.
We will make sure we keep up the good work and we are grateful for the opportunity to impress.

Warm Regards,
Fantastic Services

Rated 5 out of 5 stars

Valentin and Ilyian worked extremely…

Valentin and Ilyian worked extremely hard to sort out the jungle of my garden and the result is excellent. I will be able to keep on top of it now! They were polite, friendly and on time as well. Thank you.

30 April 2026
Fantastic Services logo

Reply from Fantastic Services

Dear Richard,

Thank you for your lovely feedback.
We are delighted to know that our Gardening service providers in Sidcup have impressed you so much and we will make sure they are made aware of your feedback as it will surely be found very motivational.
We look forward to impressing you, even more, the next time.

Kind Regards,
Fantastic Services

Rated 5 out of 5 stars

Great gardeners.

Gardeners were great this morning. Arrived at 8am. Did a fantastic job, attention to detail made all the difference.
Very friendly and hard working.

30 April 2026
Fantastic Services logo

Reply from Fantastic Services

Dear Ms Flynn,

Thank you for the 5-star rating!
We are thrilled to know you are satisfied with our Gardening service in Tottenham.

Kind regards,
Fantastic Services

Rated 5 out of 5 stars

Beautiful polishing

Lyudmila cleaned our house beautifully as always. The stand out achievement today was the wonderful shine she has brought to our antique furniture.

28 April 2026
Fantastic Services logo

Reply from Fantastic Services

Dear Pauline,

Thank you for your kind message.
We are delighted to hear that you are happy with the regular cleaning service in Kennigton and that everything went well. Your feedback encourages us to continue improving and maintaining high standards.

Kind regards,
Fantastic Services

Rated 5 out of 5 stars

Great service

Great service, efficient and friendly service.

Thank you

30 April 2026
Fantastic Services logo

Reply from Fantastic Services

Dear Vicky,

We appreciate your review and are glad to hear that our fridge cleaning in Teddington met your expectations. Your satisfaction is important to us.

Kind regards,
Fantastic Services

Rated 4 out of 5 stars

With the right person, a fantastic experience

The first cleaner we received was uneven, but Mehak, who has been coming since last month, is fantastic -- really thorough work. Super easy to make changes and manage appointments online.

30 April 2026
Fantastic Services logo

Reply from Fantastic Services

Dear Stephen,

Thank you for your feedback.
We are grateful for your kind words and your honest evaluation of your regular cleaning in Finsbury Park and we will make sure to keep up the good work.
We look forward to the opportunity to earn your 5 star rating the next time.

Warm Regards,
Fantastic Services

Rated 5 out of 5 stars

I can’t express enough how pleased I…

I can’t express enough how pleased I was with the way Andre helped resolve the issues that I was having with one of the services. He was both friendly and professional, understanding my concerns and got a resolution in a timely manner. Thank you Andre

30 April 2026
Fantastic Services logo

Reply from Fantastic Services

Dear customer,

Thank you so much for your kind feedback. We are delighted to hear that Andre was able to resolve your issue efficiently while being friendly, professional, and understanding throughout the process.

It is always great to know our team is providing the level of support our customers deserve. We will be sure to pass on your appreciation to Andre.

Kind regards,
Fantastic Services

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look