FARAI LONDON Reviews 

I bought the Delphine cut out front maxi dress in a M, and my oh my. The dress is so damn beautiful. I am size 12 and it was a little big for me but overall it was perfect.
The colour against my skin, then my hair and make up just brought the look together.
I can’t wait to wear this dress again.

Thank you FL

Fantastic and ethical website. I purchased a dress and then had a financial misstep to take care of leading me to ask them if I could cancel my order before it shipped. They understood my particular situation and not only responded in a timely manner but saw my enthusiasm for the dresses and granted me a code once I come back. I WILL BE A REPEAT CUSTOMER. SHOP FARAI. Black owned and beautiful

I’m so beyond impressed with how well this dress is made. The colors are beautiful, and it was unique and vibrant in color. Dress fits true to size. Great for vacation, weddings, date night, special events, etc.! I was so happy to find this dress and this brand! Many more to come…

The items I ordered are amazing and the material is great quality. Also, the customer service is quick and helpful. I ordered an item but I needed a smaller size and Mimi put the last size aside for me. To add the exchange process was very prompt. Will defo be spreading the word and ordering again :)

Where do I start?! Needed something different for any special occasion. Something where I could express myself with style and this was it for me. Not only that, the service was amazing. They definitely took that extra step for me as a new customer. Also made 2 separate orders and was given a refund for one of shipping fees too, need I say more?! Not only will buy for my other half but now I can buy for myself or get treated to any more male pieces in the future for real.

I absolutely love this brand , it has such amazing quality and just overall an amazing service. I’m usually a size 12 in dresses, but could fit into the size small in the Delphine dress and I got a medium in the Nyx dress which was also a good fit. I believe a small would be fine too. The customer service was really amazing I messaged them on instagram really late and got an instant response & they swapped one of my dresses for a smaller size last minute which was super kind of them. The material is amazing and really comfortable for anyone who has sensory issues like myself . Overall 10/10 , for quality , customer service & durability, I danced and did squats in the dress and it’s pretty indestructible .

Fantastic service, I ordered the wrong size and unlike most companies I didnt need to do a return and wait for a refund. They do exchanges !!! The process was so simple and communication was a 10. The dress is even better in person. If your thinking of buying GET IT you won’t be disappointed quality is something I’ve not seen in a while

Bought a pink two-piece set for my friend which she absolutely loves!

I love the unique pieces on Farai London! Have made a few purchases so far and no regrets, the corsets are lovely and so flattering

The dress was such good quality. Lots of compliments. Really love wearing it over and over again i

Lovely dresses that stand out and I love the material as it’s super stretchy so fits my curves perfectly! Good customer service and delivery too

Amazing service, the dress that I bought was too big, but after emailing them, they quickly sent me another one, which fit like a glove!

Loved the top I bought from Farai. Such a versatile piece and the delivery was quick!

Farai customer service is awesome! I needed to exchange a dress for another size and they made the process very easy. They are so nice and so professional I love their dresses! The delivery is always very fast!

I absolutely love Farai. The brand, their clothing, the artwork, the delivery and the customer service were brilliant.

I ordered the Aphrodite Long Sleeve Maxi Dress- Citrus Green in M, but it was too big for me. I am typically a UK 10/M, but these dresses are best suited for HUGGING. So I asked for an exchange for an S. The person who assisted me, Mimi, was very helpful and made this process easy. I received my exchange in no time. The S fits lovely. I could probably get away with an XS, but I like the bit of give this has.

Highly recommend.

Farai London is honestly more than a brand. They literally value you like family! They go above and beyond for their customers! I appreciate their quick responses, wanting honest feedback, and great quality products! I am a repeat customer and honestly always look forward to their drops! These items are made to last! Totally totally worth it!

This is the second time I’ve ordered from Farai and the service has been great.

I recently returned a dress as I felt the colour did not suit me. I emailed the team to notify them and was given clear instructions on how to return (which was also included in the package) and was also notified once they received my returned item. My exchange item was sent out the same day they received my returned item and was with me the following day.

This is the quickest and easiest exchange I have done in a while, and Mimi, the customer service rep was lovely.

This has given me extra confidence in the brand/company and I will definitely be ordering again.

Ordered a set (top and skirt). Was too small. Website states exchanges only, however if they don’t have your size in stock you are eligible for a full refund. The size up that I needed wasn’t in stock, so I sent the item back for a refund. I was emailed to say that there were ‘signs of wear’ on the set. Complete rubbish. I had tried the set on once. I asked for evidence of the ‘wear’ and it was no surprise to me that they replied to say there was ‘an odour’ on the garments (was fully expecting them to say this as a cop out, as there was nothing to send as photo evidence’. The set was sent back to me and I have SMELT every part of both items of clothing and there is no smell whatsoever. Just smells like brand new clothing!! I actually sent the CEO of the company ( @okaymaryann) a message on Instagram to reach out, and she blocked me straight away - which I think says a thousand words. I’m so frustrated and disappointed by this scam company. I have sent another email, but I don’t think I will have any luck with this (I will update this post if I do). Will definitely be avoiding this brand from now on and would urge everyone else to!!!

I ordered a dress from this place and it hasn’t arrived. DPD sent the parcel back claiming that they attempted delivery which they didn’t and now I am furious because the outfit I wanted in my size is out of stock. I need my parcel. Run it back to me now!