I was slightly disappointed as I ordered a dress and did 24hr Royal Mail delivery, I did not hear back until a week later. However they rectified it pretty quickly which I thoroughly appreciated. Not... See more
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Bought a top from them that I really loved the look of, when it came time to wear it I noticed there was a little hole in the armpit, I’ve tried emailing them multiple times and no response and also r... See more
Hello Farailondon My order (order #24352) which was confirmed on 22 of April as not been received or any tracking information.I emailed your team and got no response. Kindly look into this Th... See more
Farai London is honestly more than a brand. They literally value you like family! They go above and beyond for their customers! I appreciate their quick responses, wanting honest feedback, and great q... See more
Company replied
Company details
Written by the company
At Farai London, we believe in the transformative power of colour. Fuelled by our dedication to honouring uniqueness, our hand-painted prints and vibrant designs are curated to inspire confidence and ignite creativity. Our vision is to inspire a global community to embrace their individuality, where each piece is not just clothing but a canvas for personal narratives. Let us colour your world.
Contact info
United Kingdom
- farailondon.com
3.2
Average
44 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Terrible delivery service
Terrible….i ordered from their Irish store online and still had to pay custom fee almost cost half of what I bought.In addition to delivery fee ?!?
They also don’t do returns….considering how expensive their products are loool
1 July 2022
Unprompted review
Reply from FARAI LONDON
We sincerely apologise for the delayed response, as we regrettably weren't monitoring our TrustPilot platform during this time. Thank you for sharing your feedback with us. We genuinely appreciate your perspective, and we'd like to clarify some aspects of our international shipping.
Regrettably, at the moment, we don't have a dedicated store in Ireland. Regarding customs fees, we understand the frustration, and we share your concern. Unfortunately, customs fees are beyond our control, and we acknowledge that they can be a significant burden for our customers.
It's important to note that we do subsidise a portion of the delivery fee to ease the overall cost for our customers. Shipping internationally inherently incurs higher expenses, and we sincerely wish it were otherwise.
Gorgeous!
Delivery was super expensive considering the price of the clothing, also the no returns policy is slightly off putting. However the bikinis are beautiful and super good quality (which is what you expect at that price point). Lovely fabric and beautiful patterns!
25 June 2022
Unprompted review
Reply from FARAI LONDON
Hi Rosa, we do actually subsidies some the delivery costs where we can to try and make it less for the customers! We are so glad you were happy with your order regardless of this and we hope you love wearing your bikinis!
What place allows you to order…
What place allows you to order something but says no return yet the clothes aren’t cheap and on top delivery is £6 pounds bloody joke to be fair.
29 April 2022
Unprompted review
Reply from FARAI LONDON
Apologies for the delayed response as we weren't monitoring our trustpilot at the time. We appreciate your understanding and would like to offer some insight into our policies.
Firstly, regarding the delivery charges, we want to assure you that we do not make any profit on them. The fees are set by our courier for next day delivery in the UK, and we strive to provide the best possible service within those parameters.
As a small business, we carefully consider our operational capabilities, and managing returns and refunds can be a complex process. To ensure smoother operations, maintain cash flow, and prevent potential fraud, we have implemented an exchange-only policy. We believe this approach allows us to focus on providing excellent products and services to our valued customers.
We genuinely appreciate your understanding of the challenges that small businesses face, and we are committed to continuously improving our services. If you have any further questions or concerns, please feel free to reach out to us directly hello@farailondon.com
Iconic!!!!
Every woman’s wardrobe needs a standout piece and Farai London is just that.
Such great quality material used & the dress is figure hugging in the right areas!
100% recommend
2 July 2021
Unprompted review
Reply from FARAI LONDON
Hi Fee, thank you so much for your lovely feedback and we are so happy to hear that you love your Farai London dress! We apologise that it has taken us so long to respond to your review!
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