FA Removals Reviews 440

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service as first-class, efficient, and seamless from start to finish, highlighting how it makes a stressful day much easier. Many people commend the staff for being extremely hard-working, professional, polite, and helpful, often going above and beyond expectations. However, some people were dissatisfied with the management, citing issues with mismanaged moves, lack of accountability for delays, and refusal to accommodate unforeseen circumstances. These reviewers mentioned problems with timelines, insufficient staffing, and a perceived lack of flexibility when issues arose during the moving process.

What people talk about most

Service

Reviewers mention positive feedback about service. Many customers praise the professionalism, efficiency, and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service from start to finish was first class. From Fred doing the estimate, Sabrina ensuring that the whole process ran smoothly and she is fantastically organised. Then the 3 lads who were... See more

Rated 5 out of 5 stars

The in person visit to review how much we had rather than videocall made me feel much more confident given the amount of stuff we had. The booking was very easy and reassuring. The removal day was sea... See more

Rated 5 out of 5 stars

FA Removals were absolutely fantastic. We had an unexpected short notice move of a three bedroom house and they managed to get us booked in, loaded and then unloaded in our new home within just 24 ho... See more

Rated 5 out of 5 stars

Sabrina's customer support and service has been second to none! Eddie came to my property and assessed cost which was a very good price. The removal men on both days were polite and efficient... See more


Company details

  1. Delivery Company
  2. Car accessories shop

Information provided by various external sources

Contact us today, if you are looking for the best home removals in London. Our expertise is delivering quality service and moves your home at the cheapest rate.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

440 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Happy customer

Hi, I used FA removals while moving from Orpington to Bexleyheath.. The men were very friendly and they handled the stuff carefully. I will recommend them based on my experience.

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

I had a great experience with FA Removal from start to finish during our move to a new house.
Sabrina provided all the information and details I needed, and advised me on which service would suit us best. On moving day, she checked in during the process and again afterward to ensure everything was perfect.

The van arrived on time, and the movers were fantastic—they handled our furniture and boxes with great care.

Thank you again for all your help and support.

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Huge 10 out of 10!

There isn’t one fault I could write for the 3 guys that helped me move today (didn’t get their names). They were all amazing, so helpful and got the job done brilliantly in a great time. I didn’t feel stressed one bit and am so grateful for their help. Thank you!!! Vicky.

24 January 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend FA removals

Highly recommend FA removals . Special shout out to Jordan and JJ who were exceptional from start to finish . I changed requirements and multiple options and they were very responsive . Excellent service I will definitively use them again . Grant

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Fast, friendly and polite.

The two men who were assigned to move our stuff were both very friendly, fast and polite. Nothing was damaged and we were all done in 1.5hrs.

For reference we were moving around 15 minutes away with around 20 boxes, 8 backpacks, 2 suitcases, some instruments and a TV.

Price was also much better than competitors and had short notice availability. When we realised we'd left a plant in the van after the crew had already left, they turned right around and brought it back.

14 December 2024
Unprompted review
Rated 4 out of 5 stars

The service was friendly and fast

The customer service was friendly, helpful and efficient. Great. The lead removals man was experienced, fast and efficient and his new helper worked hard and was also likeable.
They exceeded my expectations.
Why 4 stars?
I hardly ever give 5 as that is for flawless performance, so well done.
Minor point drop due to:
Was told they would send their most experienced team.
Although they were fast and took more stuff than I could believe, under the stress of moving we left behind a few important things behind. Fortunately we were able to get them ourselves.
I would recommend this firm, but do comply with their terms.

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Great Experience

I needed a removal company at very short notice due to being let down by another company. The contact at FA was very kind and understanding going the extra distance to handle my booking. The company was able to move me the following day, the crew turned up early and could not have been quicker or more efficient. They were also very pleasant to deal with. A great experience from start to finish.

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Great people!

Great people!
Every person I interacted with was fun to deal with. Kind , understanding, efficient. I am glad I went with them.

1 December 2024
Unprompted review
Rated 5 out of 5 stars

Very recommended removal company

Very good experience with FA Removal. Admin staffs, the surveyor and the removal team, they are all very nice, helpful and professional. I would be happy to recommend this company to others.

5 October 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant

Guys were brilliant, took great care of all my stuff and went above and beyond. Couldn't recommend them more highly. Moving is a stressful experience and the guys made it as painless as possible.

7 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent and efficient service

We were already repeat customers here! The planning, budgeting and initial discussions were fast, efficient and to the point. The crew that came to actually do the work were organised, hard working and friendly. They did the job in the time they said they'd take, and did it in a serious and very professional way. We were also contacted by the office staff to ask whether everything was to our satisfaction during the actual move. All in all, a great experience from start to finish at a very competitive price.

2 November 2024
Unprompted review
Rated 5 out of 5 stars

Don't be put off by reviews

Read alot of the reviews here about people not being happy etc.. but I can say that I was pleased with the help received and the job which was done.
2 lads who at first sight I thought would struggle with all my heavy bits, they did the job no problem, followed instructions and asked at every turn if they were unsure about anything.. great service and would recommend.

3 November 2024
Unprompted review
Rated 5 out of 5 stars

From start to finish

From start to finish , nothing too much trouble for the helpers

The number of boxes , the wrapping , the bubble wrap, the clothes rail boxes were all measured (in quantity) to perfection

The helpers had a pleasant attitude and absolutely worked their socks off

FA Removals, you were TOP notch even from the initial consultation!

Also a big well done to Brie who was in constant contact with me all the way - extremely efficient and personable

A huge thanks !

28 October 2024
Unprompted review
Rated 5 out of 5 stars

The movers were excellent.

The two men that helped me move were very friendly and made me feel really comfortable, they made the move very easy. I was amazed by their packing skills organising the back of the van so that everything fit perfectly. I would highly recommend them to anyone that needs help moving.

5 October 2024
Unprompted review
Rated 5 out of 5 stars

Great Removal Company

Moving is a stressful time but I wanted to recommend FA Removals for their efficient service and friendly team. At the heart of this is Brie who was excellent at communicating with me throughout and helped with every enquiry clearly and without delay. She ensured the team had a clear idea of the type and quantity of items and restrictions involved with the move. The price was fair and good value. I would use them again and recommend without hesitation.

22 September 2024
Unprompted review

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