FA Removals Reviews 440

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service as first-class, efficient, and seamless from start to finish, highlighting how it makes a stressful day much easier. Many people commend the staff for being extremely hard-working, professional, polite, and helpful, often going above and beyond expectations. However, some people were dissatisfied with the management, citing issues with mismanaged moves, lack of accountability for delays, and refusal to accommodate unforeseen circumstances. These reviewers mentioned problems with timelines, insufficient staffing, and a perceived lack of flexibility when issues arose during the moving process.

What people talk about most

Service

Reviewers mention positive feedback about service. Many customers praise the professionalism, efficiency, and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service from start to finish was first class. From Fred doing the estimate, Sabrina ensuring that the whole process ran smoothly and she is fantastically organised. Then the 3 lads who were... See more

Rated 5 out of 5 stars

The in person visit to review how much we had rather than videocall made me feel much more confident given the amount of stuff we had. The booking was very easy and reassuring. The removal day was sea... See more

Rated 5 out of 5 stars

FA Removals were absolutely fantastic. We had an unexpected short notice move of a three bedroom house and they managed to get us booked in, loaded and then unloaded in our new home within just 24 ho... See more

Rated 5 out of 5 stars

Sabrina's customer support and service has been second to none! Eddie came to my property and assessed cost which was a very good price. The removal men on both days were polite and efficient... See more


Company details

  1. Delivery Company
  2. Car accessories shop

Information provided by various external sources

Contact us today, if you are looking for the best home removals in London. Our expertise is delivering quality service and moves your home at the cheapest rate.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

440 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Absolutely top class removal service

Absolutely top class removal service. We recently moved to a new apartment and FA Removals very diligently and professionally transported all of our belongings to our new home. Everything was handled with care and attention by Mark and Noble. From the start to the end of the experience, the standard of customer service was excellent. Sabrina guided us through the booking process and was on hand to immediately answer any questions that we had throughout the process, always in an extremely helpful and friendly manner. I will 100% be using FA Removals for all future moving. Would highly recommend.

20 September 2024
Unprompted review
Rated 5 out of 5 stars

Helpful and efficient team, we definitely recommend.

Very happy with the experience we had using FA Removals to help us move. The whole process was smooth and efficient. Sabrina and Brie were both very helpful answering all our questions, they organised the appointment for the home check very quickly (two days after the initial email) and then we were booked in a few days later. There was a slight over estimate on how much stuff we actually had and the guys on the job said the second van wasn't really needed, however we would have preferred it that way rather than having to leave things behind. Would definitely recommend FA.

18 July 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely hassle free removing…

Absolutely hassle free removing service. The quote received was very reasonable too. We moved from London to Scotland with 2 bedroom furnitures. The team were friendly and easy to liaise with. They completed all tasks within 2 hrs of disassembly and less than 2hrs of assembly, within the time slot agreed. All our items were brought safely to us without any single damage. The customer service through Brie who is always available to respond to queries.

28 August 2024
Unprompted review
Rated 5 out of 5 stars

From the moment I got a quote to the…

From the moment I got a quote to the final days with the removal van and guys, it was excellent. The guys were on time and strong, they dismantled everything and put back everything like new and in the position of the room of your choice. They were so amazing, I want to move again so I can just go through the whole experience, sad I know but they were all amazing. I will always use this company again to move and recommened them to everyone i know and to everyone moving. Thank you FA Removals. I just love you guys they

23 August 2024
Unprompted review
Rated 5 out of 5 stars

I would like to thank the boys that…

I would like to thank the boys that moved me to herne bay on 16th august 2024,they were on time ,very efficient, polite, took care of all my belongings,and i must say i will definitely recommend them,and i would like to thank brie for all her understanding,she is a lovely girl,and again thankyou so much xx

16 August 2024
Unprompted review
Rated 5 out of 5 stars

FA Removal delivered an exceptional…

FA Removal delivered an exceptional service that truly deserves recognition. From start to finish, their team was incredibly friendly and professional, making the entire process seamless and stress-free. Sabrina was especially wonderful, as she was so easy to contact and really listened to our needs, even organising the removals at a time that suited us perfectly. Their hard work and dedication were evident in the quality of their service. Not only did they exceed my expectations with their efficiency and thoroughness, but their pricing was also extremely competitive, offering great value for money. Super reliable, they arrived on time and handled everything with care and precision. I can't find a single fault in their service, and I highly recommend FA Removal to anyone in need of a trustworthy and top-notch removal service.

16 August 2024
Unprompted review
Rated 5 out of 5 stars

I am sooooo glad I used FA Removals

I am sooooo glad I used them. From the booking to removal and offloading - it was all so seamless. This was a stressful move for me cos we were were not sure about the completion date until the very last minute. So I trully appreciate the flexibility Brie helped secure for me as it did add some confidence and peace of mind to the whole process.

26 July 2024
Unprompted review
Rated 5 out of 5 stars

Thus is not the first time I've used these

This is not the first time I've used these guys so glad there still about amazing . First place I rang but did ring a couple of others to see prices . As suspected still good price and deliver what they promise. Always on end of phone for advice queries easy to talk to so friendly and polite . The men that came to do the move was efficient polite and very respectful quite sorry I'm not moving again lol .100% recommend these guys great experience especially as I have elderly mother and disabled sister I care for such smooth running I applaud them all .

24 July 2024
Unprompted review
Rated 5 out of 5 stars

Recommended service

We recently had a house move over 200 miles away! FA removals have been great throughout. Eddie arrived to assess the volume of the move and was very friendly, professional and reassuring. Brie helped to organise the move and showed excellent customer service; always prompt to reply to emails and always happy to answer any questions.

The lads that helped with the move on the day were friendly, calm, no-rush with their approach, despite the long day they knew they had ahead of them!

FA removals did initially suggest a large van. We opted for a smaller van. There was no pressure to continue with the larger van, we were just informed that any over spill would be our responsibility. Luckily everything did fit, but in hindsight, we probably caused ourselves a little bit of extra anxiety risking the smaller van for such a large move!

29 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent removal service

FA Removals moved the contents of our family home across country really efficiently. The guys worked so hard and nothing was too much trouble for them, giving us a stress-free move.

23 July 2024
Unprompted review
Rated 1 out of 5 stars

Read this before you instruct

If you are considering this firm make sure you read their T&Cs very carefully and don't get caught out like me. They don't work beyond 5pm, it cost me a second removal fee to come back next day due to late pm completion. Also they are refusing to acknowledge damage to some of my property due to a technicality.

17 May 2024
Unprompted review
Rated 1 out of 5 stars

The owners of the company they are…

The owners of the company they are thief's. I was working for them. I don't have my payment. No organisation

13 June 2024
Unprompted review
FA Removals logo

Reply from FA Removals

FA Removals believes this review to be a fake review as we have never had an employee that goes by the above name

Rated 5 out of 5 stars

A stress free move

The team arrived on time, were very pleasant and nothing was too much trouble for them. Everything arrived safely and in one piece.

31 May 2024
Unprompted review
FA Removals logo

Reply from FA Removals

We thank you kindly for your business and are happy to work with such amazing customers as yourselves.
We look forward to moving your family and friends in the future

Rated 5 out of 5 stars

I can highly recommend this Company

I can highly recommend this Company
Brie from Head Office rang early in the morning so I was reassured they would come .
The drivers were excellent. Very efficient and pleasant

31 May 2024
Unprompted review
FA Removals logo

Reply from FA Removals

We thank you kindly for your business and are happy to work with such amazing customers as yourselves.
We look forward to moving your family and friends in the future

Rated 5 out of 5 stars

FA Removals Limited - a 1st Class Service

FA Removals Limited were excellent from start to finish.
They were the only company that sent a representative to the property to conduct a site visit. The professional assessment undertaken led to a tailor made service that was completed very well.
I had access to a superb team who kept in touch with me throughout and were very understanding and flexible about move in dates. They were very accommodating. On the day of the move the removal personnel were kind, understanding and hardworking. They ensured that every matter was taken care of and settled me into my new home. The original personnel that handled my case throughout contacted me on the day of my move and a few days afterwards to ensure all was well. She was absolutely wonderful. I couldn't have done it without her.
I cannot recommend the service I received from FA Removals high enough. A First Class service from start to finish.

19 May 2024
Unprompted review
FA Removals logo

Reply from FA Removals

We thank you kindly for your business and are happy to work with such amazing customers as yourselves.
We look forward to moving your family and friends in the future

Rated 5 out of 5 stars

Brilliant company to use for moving…

Brilliant company to use for moving used before and again today never let me down no more to say👍🏻

12 May 2024
Unprompted review
FA Removals logo

Reply from FA Removals

We thank you kindly for your business and are happy to work with such amazing customers as yourselves.
We look forward to moving your family and friends in the future

Rated 5 out of 5 stars

personal

I have used FA Removals a number of occasions over the past few months and they are my go to people in the London area, Paul and the team are always willing to help and there communication is great.

8 May 2024
Unprompted review
FA Removals logo

Reply from FA Removals

We thank you kindly for your business and are happy to work with such amazing customers as yourselves.
We look forward to moving your family and friends in the future

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