FA Removals Reviews 440

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the professionalism of the staff, highlighting their hard work, efficiency, and helpfulness. Many people found the moving process, often described as stressful, to be seamless and easy thanks to the company's efforts, with staff members frequently going above and beyond expectations. However, some people were dissatisfied with the management, citing issues with accountability, delayed arrivals, and a lack of additional support when jobs ran over schedule. These customers also mentioned concerns about mismanaged moves and a perceived lack of commitment to agreed-upon timelines.

What people talk about most

Service

Consumers find service to be positive. Many reviewers praise the professionalism and efficiency of the... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The in person visit to review how much we had rather than videocall made me feel much more confident given the amount of stuff we had. The booking was very easy and reassuring. The removal day was sea... See more

Rated 5 out of 5 stars

These guys did really well. Sabrina in particular was amazing on the comms, the removal guys (Adi and his team) were polite and respectful, and did a great job. I'll be honest, I was uncertain... See more

Rated 5 out of 5 stars

Sabrina's customer support and service has been second to none! Eddie came to my property and assessed cost which was a very good price. The removal men on both days were polite and efficient... See more

Rated 5 out of 5 stars

The service from start to finish was first class. From Fred doing the estimate, Sabrina ensuring that the whole process ran smoothly and she is fantastically organised. Then the 3 lads who were... See more


Company details

  1. Delivery Company
  2. Car accessories shop

Information provided by various external sources

Contact us today, if you are looking for the best home removals in London. Our expertise is delivering quality service and moves your home at the cheapest rate.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

440 reviews

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1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

FA Removals: fantastic company!

FA Removals were a great company to work with. From the booking to the moving day, it was all smooth sailing. JJ and company were very efficient, fast and friendly. Even going to multiple properties for items, the job was done quickly and professionally. I would highly recommend this company, and it's also very affordable.

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Great service - 2 bed house full house move

The 2 man team sent for our 2 bed house removal were fab! (Sorry i cant remember their names) Very hard working and efficient! The weather was torrential rain all day and we were drenched through, the guys still worked like troopers. We did go over our original time and had to pay for an extra hour but considering the amount of items we needing shifting within the house and garage this wasn't bad at all. All our items were transported securely and fragile items looked after and wrapped carefully when loaded onto the truck. We do not plan to house move again for a very loooooong time but if and when we do we would definatly use FA Removals again and recommend them to friends and family.

22 February 2024
Unprompted review
Rated 5 out of 5 stars

What more can you ask for

The very organised, efficient, kind, helpful, friendly and well mannered team of 4 turned exactly when they said they would. Packed everything into the vans and were off in a very short timescale to my new home about 90 mins drive away. They were unloaded and gone quickly with no damage. What more can you ask for

14 December 2023
Unprompted review
Rated 5 out of 5 stars

Great service

The two guys were friendly, didn't mess about and were done really quickly. Nothing was too much trouble and all was moved in a couple of hours.

Brie was also very friendly and very responsive.

11 December 2023
Unprompted review
Rated 5 out of 5 stars

FA Removals service was fantastic

FA Removals service was fantastic, the staff were polite and cleared our house in record speed. We had a long journey to make after the load up and was worried we would miss picking up our new house keys, but no need to have worried we picked up our keys with plenty of time to spare! The following day FA Removals was there straight away to start unloading and again they were absolutely fantastic in getting all the furniture and boxes in the right rooms. I would have no hesitation in using FA Removals again, they were great.

23 November 2023
Unprompted review
Rated 5 out of 5 stars

FA Removals were extremely helpful when…

FA Removals were extremely helpful when dealing with my family’s removal. Their surveyor was extremely professional and by far the most knowledgeable of all the companies that came round.

Our removal day was faultless. The team came early and worked quickly and professionally and were extremely good with our kids. The entire process was seamless and we would definitely recommend to friends and family

1 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

It was an excellent service overall- Brie responded my emails quickly and has been very helpful with all my questions. The removal guys are punctual, experienced, and patient- they arranged the truck at our door even they had to reverse all the way in a narrow road. They moved all furnitures very carefully. I would definitely recommend.

3 November 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

After researching several removal companies I'm glad I went with FA Removals. Brie who organises the moves was amazing, so supportive and accomodating with my needs. She made what could have been a very stressful situation so straight forward. The removal men went above and beyond with my furniture getting it up one flight of stairs (which was narrow) and setting everything down where it should be in my new accomodation.

31 August 2023
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

Would highly recommend, very polite, on time, fast workers

19 September 2023
Unprompted review
FA Removals logo

Reply from FA Removals

Many thanks Charlie for your fantastic feedback. We really appreciate your business. We wish you all the best and enjoy your holiday!

Rated 5 out of 5 stars

Can only praise the whole operation

Can only praise the whole operation! From Fred that did the survey, Brie, who is a total star throughout. 100% trustworthy. Nicu, Kieran, and Richard, did a brilliant job moving. It was an extremely hot day, but they pushed on regardless. Very helpful, professional and friendly,
Top midge!

7 September 2023
Unprompted review
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Reply from FA Removals

Hi Martin,

Many thanks for your fantastic review. Thank you for your kind words and yes our staff are an absolute credit to the company, we are very lucky to have them. We wish you and your partner all the best in your new home and please do not hesitate to recommend us to any of your family/friends. We would be more than happy to assist them with their move too.

Rated 5 out of 5 stars

Great price

Great price! The guys doing the move could were friendly, professional and helpful and kept me informed throughout the day of timings etc.

1 September 2023
Unprompted review
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Reply from FA Removals

Hi Stuart,

Many thanks for your fantastic feedback. It has been a pleasure working with you.

We wish you all the best in your new home and please do not hesitate to recommend us to any of your family/friends. We would be more than happy to assist them with their move too.

Rated 5 out of 5 stars

Fantastic service

They are fantastic, I thought things are going to be very stressful. The move from Slough to Dorchester (27th August 2023) has been very smooth. Shout out to the guys who did this job, I forgot your names. Brie was wonderful in arranging the date of the move and always ready to be contacted if you need her. I would recommend them especially the three men that did all the heavy lifting and what ever your concern is, they will definitely listen and will always find solutions to problems they encounter along the period of the move.

27 August 2023
Unprompted review
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Reply from FA Removals

Hi Giancarlo,

Many thanks for your fantastic review. Thank you for your kind words and yes our staff are an absolute credit to the company, we are very lucky to have them. We wish you and your family all the best in your new home and please do not hesitate to recommend us to any of your family/friends. We would be more than happy to assist them with their move too.

Rated 1 out of 5 stars

DO NOT USE FA REMOVALS

DO NOT USE FA REMOVALS. The men on the ground are clueless, have no idea how to pack properly, do not listen to instructions or ignore them and have not labelled any boxes, despite lying to me that they were doing this. They did not have a pen between them. We shall be in chaos for years. If you insist on using them, do not let them near anything fragile or valuable. They did not deliver the contents to the new property when promised and had to find hotel accommodation for my other half, who was transporting birds of prey for his new job. There was no bed, no chair or anything in the new house.
Despite being told not to go into one room, one bright spark did and loaded the boxes with the live birds in them onto the lorry. Fortunately, we mounted a rescue operation. They did not ask for any instructions or advice and made erroneous assumptions. Because of this, they broke an art deco wardrobe, broke the metal bar between the flooring in two rooms, scraped up the carpet tiles in the kitchen and had the audacity to argue with me about a book case which I had lived with for 70 years and knew about how it was constructed. They have absolutely no idea about antiques.

24 August 2023
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Reply from FA Removals

We thank all customers for leaving reviews as it helps us improve our services however, this review is full of fabrications and half truths.

The team went above and beyond for this customer, so much so that the clients husband apologised for his wife's behaviour on several occasions as she was not sober one day during the moving process and also sent threatening nonrational emails at unusual hours. On day 2 of the move, we had received a bizarre message from the client; we had called the clients husband to ask if everything was ok and to which he had advised us to ignore his wife and her behaviour as she was not sober and to call back later when she was more coherent.

The clients husband however, was very happy with the services and even commended the teams efforts.

Moreover, We can not stress this enough, we only ask that customers whether their experience was positive or negative that they leave an honest feedback and on this occasion, this was not the case

Rated 5 out of 5 stars

I've used FA Removals for my last three…

I've used FA Removals for my last three moves, every time they've been nothing short of fantastic, super-helpful, very friendly and a "nothing is too much trouble" attitude. Will definitely use then again!

17 August 2023
Unprompted review
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Reply from FA Removals

Hi Russell,

Many thanks for your fantastic review. Thank you for your kind words and yes our staff are an absolute credit to the company, we are very lucky to have them. We wish you all the best in your new home and please do not hesitate to recommend us to any of your family/friends. We would be more than happy to assist them with their move too.

Rated 5 out of 5 stars

Was quite pleased with the service

Was quite pleased with the service. Both guys were helpful and friendly and making sure they never damaged my newly painted walls. Highly recommended.

17 August 2023
Unprompted review
FA Removals logo

Reply from FA Removals

Hi Gayetri,

Many thanks for your fantastic review. Thank you for your kind words and yes our staff are an absolute credit to the company, we are very lucky to have them. We wish you and your family all the best in your new home and please do not hesitate to recommend us to any of your family/friends. We would be more than happy to assist them with their move too.

Rated 5 out of 5 stars

Dreaded house move made easier

OK - excellent service from the start. On site survey (instead of send me a video) so no surprises including a very awkward outdoor sculpture.
The lads that came were very quick, efficient, and so polite - JJ, Terese, and George. Nothing was a problem for them. Excellent job !

14 August 2023
Unprompted review
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Reply from FA Removals

Hi Paul,

Many thanks for your fantastic review. Thank you for your kind words and yes our staff are an absolute credit to the company, we are very lucky to have them. We wish you and your family all the best in your new home and please do not hesitate to recommend us to any of your family/friends. We would be more than happy to assist them with their move too.

Rated 4 out of 5 stars

Hassle free house move…

The guys were really hard working and friendly. Unfortunately there was a traffic problem and the big lorry came very late which meant the whole job overran by a few hours.
The end to end service was hassle free making our daunting house move just a little bit easier.
I would recommend FA Removals

11 August 2023
Unprompted review
FA Removals logo

Reply from FA Removals

Hi Marie-Claire,

Many thanks for your lovely feedback. We wish you and your family all the best in your new home and please do not hesitate to recommend us to any of your family/friends. We would be more than happy to assist them with their move too.

Rated 5 out of 5 stars

Amazing service from Brie who managed…

Amazing service from Brie who managed to arrange a move with only a day's notice.

The team who helped us was very professional and took upmost care and ensured all items got secured properly.

We had some awkward items such as a 3 metre desk but that didn't daunt the team and they managed to get it out and in without damage to walls etc.

Highly recommend their service

12 August 2023
Unprompted review
FA Removals logo

Reply from FA Removals

Hi Laurens,

Many thanks for your fantastic review. Thank you for your kind words and yes our staff are an absolute credit to the company, we are very lucky to have them. We wish you and your family all the best in your new home and please do not hesitate to recommend us to any of your family/friends. We would be more than happy to assist them with their move too.

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