FA Removals Reviews 440

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the professionalism of the staff, highlighting their hard work, efficiency, and helpfulness. Many people found the moving process, often described as stressful, to be seamless and easy thanks to the company's efforts, with staff members frequently going above and beyond expectations. However, some people were dissatisfied with the management, citing issues with accountability, delayed arrivals, and a lack of additional support when jobs ran over schedule. These customers also mentioned concerns about mismanaged moves and a perceived lack of commitment to agreed-upon timelines.

What people talk about most

Service

Consumers find service to be positive. Many reviewers praise the professionalism and efficiency of the... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The in person visit to review how much we had rather than videocall made me feel much more confident given the amount of stuff we had. The booking was very easy and reassuring. The removal day was sea... See more

Rated 5 out of 5 stars

These guys did really well. Sabrina in particular was amazing on the comms, the removal guys (Adi and his team) were polite and respectful, and did a great job. I'll be honest, I was uncertain... See more

Rated 5 out of 5 stars

Sabrina's customer support and service has been second to none! Eddie came to my property and assessed cost which was a very good price. The removal men on both days were polite and efficient... See more

Rated 5 out of 5 stars

The service from start to finish was first class. From Fred doing the estimate, Sabrina ensuring that the whole process ran smoothly and she is fantastically organised. Then the 3 lads who were... See more


Company details

  1. Delivery Company
  2. Car accessories shop

Information provided by various external sources

Contact us today, if you are looking for the best home removals in London. Our expertise is delivering quality service and moves your home at the cheapest rate.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

440 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Best removal service.

From talking to and arranging the move with the administrator, Brie, and then the two removal guys who did the removal, Tyrese and Nico, the whole experience was superb. All were polite, helpful and professional and very hard working. No detail of the service was too small or difficult for all to satisfy my requirements. I will totally recomend FA Removals to friends and relatives. I needed an urgent move and within three days from first phone call, job done. Thank you all.

10 August 2023
Unprompted review
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Reply from FA Removals

Hi Paul,

Many thanks for your fantastic review. Thank you for your kind words and yes our staff are an absolute credit to the company, we are very lucky to have them. We wish you and your family all the best in your new home and please do not hesitate to recommend us to any of your family/friends. We would be more than happy to assist them with their move too.

Rated 5 out of 5 stars

Excellent Service

Brie was very helpful! The two guys were very quick and effecient! They really handled my stuff with care! Excellent sevice!!!

12 August 2023
Unprompted review
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Reply from FA Removals

Hi Niel,

Many thanks for your fantastic review. Thank you for your kind words and yes our staff are an absolute credit to the company, we are very lucky to have them. We wish you all the best in your new home and please do not hesitate to recommend us to any of your family/friends. We would be more than happy to assist them with their move too.

Rated 5 out of 5 stars

Outstanding experience …

Very friendly staff and highly professional with their duties. We highly recommend your company to any future clients.

8 August 2023
Unprompted review
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Reply from FA Removals

Hi Caroline,

Many thanks for your fantastic review. Thank you for your kind words and yes our staff are an absolute credit to the company, we are very lucky to have them. We wish you and your family all the best in your new home and please do not hesitate to recommend us to any of your family/friends. We would be more than happy to assist them with their move too.

Rated 1 out of 5 stars

Badly damaged my furniture

Badly damaged my furniture and are refusing to repair it or offer compensation.
Update: correspondence sent recorded delivery to the company’s published address at 1 Canada Square, Canary Wharf has been returned by Royal Mail as Addressee Gone Away.

4 October 2022
Unprompted review
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Reply from FA Removals

This review is completely fabricated. We had arranged on more than several occasions to have a restorer come out to the client but the client had refused service on all occasions. This has cost the company time and money.

The client should at least be honest when leaving a review, so that future clients can genuinely say whether or not they wish to use our services. All email correspondences between FA and the client will show that we have made every attempt possible to resolve this.

Rated 5 out of 5 stars

FA Removals helped us move yesterday

FA Removals helped us move yesterday, it was our first time working with a removal company, and it was indeed a flawless and exceptionally pleasant experience for us.
Their price was really good, and the two lads that came were very polite, kind, professional, and carried out their work with finesse, thank you ever so much guys.
I can truly recommend this company to anybody looking Removals, look no further, just give Bree a call and you will be happy you did.

4 August 2023
Unprompted review
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Reply from FA Removals

Hi Austine,

Many thanks for your fantastic review. Thank you for your kind words and yes our staff are an absolute credit to the company, we are very lucky to have them. We wish you and your family all the best in your new home and please do not hesitate to recommend us to any of your family/friends. We would be more than happy to assist them with their move too.

Rated 5 out of 5 stars

The company was well organised

The company was well organised, quick to communicate and the removal men were quick, efficient and friendly. No damages were caused whatsoever and the van was packed up without stress or difficulty.

1 August 2023
Unprompted review
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Reply from FA Removals

Hi Nat,

Many thanks for your fantastic review. Thank you for your kind words and yes our staff are an absolute credit to the company, we are very lucky to have them. We wish you all the best in your new home and please do not hesitate to recommend us to any of your family/friends. We would be more than happy to assist them with their move too.

Rated 5 out of 5 stars

Long distance move Kent to Blackpool

Big thanks to Paul and his team
A long distance move from a third floor flat to a third floor flat which must of been very difficult and hard work.
Always was accessible to discuss arrangements and what we needed.
I would definitely recommend FA removals
Many thanks
Mick & Albie

18 July 2023
Unprompted review
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Reply from FA Removals

Thank you so much for your positive feedback and for sharing your experience.

All the best in your new home Mick & Albie!

And all the the best in the future Albie!

FA Removals

Rated 5 out of 5 stars

We had a 5 man team for our move within…

We had a 5 man team for our move within Guildford. They packed and moved our 5 bedroom family home with ease. They were punctual, very communicative, friendly and professional. I would definitely recommend

2 July 2023
Unprompted review
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Reply from FA Removals

Thank you so much for your positive feedback and for sharing your experience.

All the best in your new home!

Best Wishes,

FA Removals

Rated 5 out of 5 stars

Fa Removals done a great job moving me…

Fa Removals done a great job moving me and my family from London to Liverpool. The team were friendly, hardworking, careful and very professional. The office lady was also very helpful and management helped when we had to change our move date

1 July 2023
Unprompted review
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Reply from FA Removals

Thank you so much for your positive feedback and for sharing your experience.

All the best in your new home!

Best Wishes,

FA Removals

Rated 1 out of 5 stars

We were held ransom with demands to pay…

We were held ransom with demands to pay before the job was even finished. Very unprofessional and stressful! They literally stopped half way through the job and demanded payment in advance. Furthermore the operatives, who seemed to have very limited experience dropped a box, breaking all the contents and chose not to mention. When I requested to be compensated for the breakage I was ignored. In my experience FA removals just add to the overall stress of moving.

15 July 2023
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Reply from FA Removals

Unfortunately, we are unable to identify this person and believe the review to be fake and possibly a competitor

If this review is indeed genuine, kindly identify yourself to us at contact@faremovals.com and we will be more than happy to resolve your query.

Rated 5 out of 5 stars

Absolutely outstanding service from FA…

Absolutely outstanding service from FA Removals. Quoted me a good price to move all my stuff from London to Manchester. Kind and friendly staff. Brie is Absolutely wonderful and followed up every step of the way. Will definitely recommend them to friends and family. Made my big move all smooth. And if I ever move house again, I will be only using them!

3 June 2023
Unprompted review
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Reply from FA Removals

Thank you so much for your positive feedback and for sharing your experience. We are definitely very lucky to have Brie as a member of our Team.

All the best in your new home!

Best Wishes,

FA Removals

Rated 5 out of 5 stars

FARemovals? More like FANTASTICmovals!

FA Removals were more than FAREmovals, they were GREATmovals?! (Dad jokes allowed?). They were quick, efficient, good price. No nonsense. I had done a lot of prep in advance in terms of boxing and making access easy which paid off and we're were able to make the maximum use of the time we had available. The guys on the job were polite, hardworking, very friendly and knew their stuff. I had extremely sensitive paintings to move and highly expensive and heavy sound equipment which didn't faze them one bit. No damage, no worries. You want great service? Choose FA Removals aka FANTASTICmovals! (couldn't resist)

1 June 2023
Unprompted review
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Reply from FA Removals

Thank you so much for your positive feedback and for sharing your experience.

All the best in your new home!

Best Wishes,

FA Removals

Rated 4 out of 5 stars

I felt easy and relaxed with the…

I felt easy and relaxed with the services provided by FA Removals. This was started with Brie, who was very experienced in the business and was very friendly and helpful to the customers. She was efficient in her job and tried everything she could to help. She kept a close contact with customers to make sure everything was OK. The delivery team was very professional. They were dexterous in every assembly or disassembly that customers asked them to do. They were careful when doing the job as well. I was very happy about FA Removals, though the price was higher than many other removal companies’. The important thing to me is that they provided a good service and they made me feel easy and relaxed.

2 June 2023
Unprompted review
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Reply from FA Removals

Thank you so much for your positive feedback and for sharing your experience.

All the best in your new home!

Best Wishes,

FA Removals

Rated 5 out of 5 stars

It was a wonderful experience

It was a wonderful experience, the boys were well mannered, friendly and did a great job. They moved all our stuff as swiftly and cautiously as possible. We could trust them with the everything. Brilliant 👏

17 May 2023
Unprompted review
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Reply from FA Removals

Thank you so much for your positive feedback and for sharing your experience.

All the best in your new home!

Best Wishes,

FA Removals

Rated 5 out of 5 stars

Solid, Reliable Service. Will Use Again

After having a nightmare with another removals company, FA Removals really saved the day. They took on my difficult job (lots of stairs) for the next day, and had me moved into my new home in record time, at a very competitive price. Would absolutely use again and highly recommend.

23 April 2023
Unprompted review
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Reply from FA Removals

Many thanks for leaving us a terrific review, we really appreciate it and look forward to moving any of your family/friends in the future.
Enjoy your new home!!

Rated 5 out of 5 stars

Great removal teamThe experience was relaxed no worries…

The experience was relaxed no worries Frank. Mir and josh were very helpful nothing was to much trouble.i would use them again for sure.

28 April 2023
Unprompted review
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Reply from FA Removals

Thank you so much for your positive feedback and for sharing your experience.

All the best in your new home!

Best Wishes,

FA Removals

Rated 5 out of 5 stars

Team was very efficient and polite

Team was very efficient and polite, completed what I thought might be a tiresome move across London in just 3hrs. Team showed up on time. Very happy with my experience.

28 April 2023
Unprompted review
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Reply from FA Removals

Thank you so much for your positive feedback and for sharing your experience.

All the best in your new home!

Best Wishes,

FA Removals

Rated 5 out of 5 stars

Very very happy

Team arrived on time and were super efficient. They went over and above what I asked of them. I'm very very happy.

18 April 2023
Unprompted review
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Reply from FA Removals

Thank you so much for your positive feedback and for sharing your experience.

All the best in your new home!

Best Wishes,

FA Removals

Rated 5 out of 5 stars

Top Class service at a great price

Asked for quotes from many companies and FA Removals came back as near enough the most competitive, In my mind, I worried that cheap meant cowboys, so I did the research and reviews were almost all excellent. The dates for exchange flip flopped many times, but Brie was always responded positively and accommodated our every change. Completion day came and the two guys arrived at 9am and quickly loaded up the van, care and consideration to our belongings were given at all times and nothing was too much effort. off we drove to our new house and after a three and half hour wait, the guys once again did move efficiently in the pouring rain!!!. nothing was broken ! Thanks to FA Removals, highly recommend. one last tip, get the key waive!

31 March 2023
Unprompted review
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Reply from FA Removals

Thank you so much for your positive feedback and for sharing your experience.

All the best in your new home!

Best Wishes,

FA Removals

Rated 5 out of 5 stars

Managed to make a chaotic moving day feel less lonely!

Having never moved before, I didn’t know where to start when looking for removals for my elderly grandmother who would be moving home. Emma contacted me after I entered my details into a comparison site. Several other companies got in touch with me, however FA Removals stood out (positively) and I think this was because Emma’s first message to me reflected professionalism and warmth. The process was pretty seamless, they had someone from the team sent out on the same day to have a look around and give us an accurate quote. We found the price they gave to be reasonable, and my Nan said the gentleman that came round was very pleasant, so we booked in the next morning (2 days before moving). I was really grateful that they were able to book us in at such short notice, and completely understood when they told me their only slot was afternoon (2pm onwards / TBC). This seemed to suit us just fine as we were under the impression that we had time to move our things out that day (we were wrong about this, because of poor communication from our estate agent, but that’s a different story!)

On the day of moving, we were under immense pressure because we had just been told we had to be out by 1pm. I called the office and Brie dealt with my enquiry. She advised that the team’s ETA was now 5pm because of delays from previous moves. As you can imagine I was quite shocked and extremely distressed because I did have 2pm in mind and the buyers were on their way, however in their defence it was always made clear that this was an estimate and could change on the day. From that point on, Brie did everything she could to help. She was extremely calm, reassuring, considerate and sympathetic to our situation. She also dealt with a difficult call from our buyer when she turned up at our door and didn’t take our word that removals had been delayed! She kept in contact and continuously reminded me that she was there if we needed anything in the meantime. Paul and Alex arrived at 4:30pm and were equally pleasant and did a great job. How they managed to fit all of our stuff into one 3.5t in one trip I have no clue! They are truly skilled. They also removed our washing machine for us at no extra charge which we were super grateful for.

Overall, I am so pleased that we went with FA Removals and I wouldn’t hesitate to use their services again. A special thank you to Brie for being such a calming influence on a day of absolute chaos.

31 March 2023
Unprompted review
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Reply from FA Removals

Thank you so much for your positive feedback and for sharing your experience.

We hope that yourself, your grandma and your new addition to the family are all settling in well :)

Best Wishes,

FA Removals

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