FA Removals Reviews 440

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the professionalism of the staff, highlighting their hard work, efficiency, and helpfulness. Many people found the moving process, often described as stressful, to be seamless and easy thanks to the company's efforts, with staff members frequently going above and beyond expectations. However, some people were dissatisfied with the management, citing issues with accountability, delayed arrivals, and a lack of additional support when jobs ran over schedule. These customers also mentioned concerns about mismanaged moves and a perceived lack of commitment to agreed-upon timelines.

What people talk about most

Service

Consumers find service to be positive. Many reviewers praise the professionalism and efficiency of the... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The in person visit to review how much we had rather than videocall made me feel much more confident given the amount of stuff we had. The booking was very easy and reassuring. The removal day was sea... See more

Rated 5 out of 5 stars

These guys did really well. Sabrina in particular was amazing on the comms, the removal guys (Adi and his team) were polite and respectful, and did a great job. I'll be honest, I was uncertain... See more

Rated 5 out of 5 stars

Sabrina's customer support and service has been second to none! Eddie came to my property and assessed cost which was a very good price. The removal men on both days were polite and efficient... See more

Rated 5 out of 5 stars

The service from start to finish was first class. From Fred doing the estimate, Sabrina ensuring that the whole process ran smoothly and she is fantastically organised. Then the 3 lads who were... See more


Company details

  1. Delivery Company
  2. Car accessories shop

Information provided by various external sources

Contact us today, if you are looking for the best home removals in London. Our expertise is delivering quality service and moves your home at the cheapest rate.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

440 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Incredible team!!

I was really distressed about my recent house move as my husband was abroad. I had the friendliest Estimator come the day after my initial quote request. They were the cheapest. More importantly though, they were THEE best removal company I could ever have used. From admin who kept in touch with me throughout to the AMAZING guys who did the heavy moving. Not a single scuff mark on any wall. Not a scratch to my furniture, nor one broken fragile item. I honestly couldn’t have asked for any better service!! Thank you MOST sincerely FA Removals. You truly are the best!

18 March 2023
Unprompted review
Rated 5 out of 5 stars

God alone knows moving house is…

God alone knows moving house is stressful and hard work, but FA Removals made the actual move as easy as possible for us. From the arrangements with Brie and Gemma, through packing with Paul, then loading with JJ, and then finally the delivery with George and the guys, FA were spot on! Moving a 4 bed house over 200 miles is not for the faint-hearted! Highly recommended!

20 March 2023
Unprompted review
Rated 5 out of 5 stars

Great moving experience

Great moving experience (or as great as a move can be). We have used FA Removals now for a couple of moves and always found that they are friendly, helpful and professional. They have also consistently been the best price we could find. We have also had a lovely experience with Brie on the admin side who is very responsive and incredibly helpful in setting things up.

18 March 2023
Unprompted review
Rated 5 out of 5 stars

Oh 3 men was so brilliant

Oh 3 men was so brilliant. Work hard and fast job. We are so happy with them.

28 February 2023
Unprompted review
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Reply from FA Removals

Thanks for the awesome review, Gillian & Family! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Enjoy your new home and all the best.

Rated 5 out of 5 stars

Perfect service from start to finish

A huge thank you to the whole team for excellent customer service from start to finish with this process. The guys who moved us were amazing, so friendly and patient. Also, not phased at all by the number of stairs. I can't believe how much there was to move, but they took it in their stride and did a great job, they didn't complain once. I would recommend to anyone, they were excellent. Thank you!

2 February 2023
Unprompted review
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Reply from FA Removals

Hi Emily, Thanks so much for sharing your experience with us. We are so grateful for your kind words and are pleased to have met your expectations. We will be happy to assist any of your family and friends when the time comes.

Best wishes and enjoy your new home!

Rated 5 out of 5 stars

The guys worked really hard

The guys worked really hard, moved heavy stuff upstairs without a lift and never complained. It was a tricky move and they did a great job for us.

30 January 2023
Unprompted review
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Reply from FA Removals

Hi Stephanie, Thanks so much for sharing your experience with us. We are so grateful for your kind words and are pleased to have met your expectations. We will be happy to assist any of your family and friends when the time comes.

Best wishes and enjoy your new home!

Rated 5 out of 5 stars

Great service

Great service. Efficient and polite team. Highly recommended. Thank you for making our move such a pleasant experience.

30 December 2022
Unprompted review
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Reply from FA Removals

Hi Stavros, Thanks so much for sharing your experience with us. We are so grateful for your kind words and are pleased to have met your expectations. We will be happy to assist any of your family and friends when the time comes.

Best wishes and enjoy your new home!

Rated 5 out of 5 stars

The guys were fantastic

The guys were fantastic, very organised and extremely hard working. They were very friendly curtious and professional in their work going over and above to make the experience as easy and swift as possible. I would recommend this company and these guys to everyone, they were a pleasure to work with and I would use them again without a second thought. Over and above excellent and efficient service taking all the stress out of what can be a very stressful time. We'll done guys and thanks very much, you were an asset to a great company.

15 December 2022
Unprompted review
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Reply from FA Removals

Hi Phil, Thanks so much for sharing your experience with us. We are so grateful for your kind words and are pleased to have met your expectations. We will be happy to assist any of your family and friends when the time comes.

Best wishes and enjoy your new home!

Rated 5 out of 5 stars

Great service

We used FA removals to move from a storage facility into our new home and to say the boys were amazing is an understatement. All costs and timings were made clear from the start so there were no surprises. A professional company and would definitely recommend.

11 November 2022
Unprompted review
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Reply from FA Removals

Thanks so much for sharing your experience with us. We are so grateful for your kind words and are pleased to have met your expectations. We will be happy to assist any of your family and friends when the time comes.

Best wishes and enjoy your new home!

Rated 5 out of 5 stars

Thank you FA Removals

From initial contact to closing the door on the empty van, we’d like to thank the team for all their help during our recent move. The WhatsApp conversations were especially helpful as Debbie answered any of my questions quickly and efficiently without needing too many phone conversations. Thanks to Eddie for accurately assessing everything and saving us £200, and for knowing it would all fit in one van! The chaps who came on the moving day, arrived early and were hard workers who took care with our belongings and were happy to listen to my directions of where everything went (especially the boxes I hadn’t had time to label). They also stayed away from the room I’d popped the cat into and were patient and kind to our “helpful” toddler too. FA removals really took a big chunk of stress out of our move, which we certainly appreciate.

26 November 2022
Unprompted review
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Reply from FA Removals

Hi Marjolein, Thanks so much for sharing your experience with us. We are so grateful for your kind words and are pleased to have met your expectations. We will be happy to assist any of your family and friends when the time comes.

Best wishes and enjoy your new home!

Rated 5 out of 5 stars

We just keep going back to them.

Have now used FA Removals - few times over last few years. Staff are very friendly helpful and accommodating. Costs are reasonable and their attention to care is excellent. Can’t praise them enough.

16 November 2022
Unprompted review
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Reply from FA Removals

Hi David, Thanks so much for sharing your experience with us. We are so grateful for your kind words and are pleased to have met your expectations. We will be happy to assist any of your family and friends when the time comes.

Best wishes and enjoy your new home!

Rated 5 out of 5 stars

Very efficient lovely guys

Very efficient and managed our move from a flat into a house. Lovely guys who were very helpful.

22 November 2022
Unprompted review
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Reply from FA Removals

Hi Hannah, Thanks so much for sharing your experience with us. We are so grateful for your kind words and are pleased to have met your expectations. We will be happy to assist any of your family and friends when the time comes.

Best wishes and enjoy your new home!

Rated 5 out of 5 stars

Highly recommended

The move went really smoothly. The team was really proactive and highly responsive before the move day helping with all questions and specific requirements. On the day the team was very professional and experienced and helped us to move in a very efficient way. No issues what so ever and would use them again anytime!

23 November 2022
Unprompted review
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Reply from FA Removals

Hi Dagmar, Thanks so much for sharing your experience with us. We are so grateful for your kind words and are pleased to have met your expectations. We will be happy to assist any of your family and friends when the time comes.

Best wishes and enjoy your new home!

Rated 5 out of 5 stars

FA Removals Zero Complaints

FA Removals were great for start to finish, including excellent customer service when offering a quote and selecting dates/times up to the delivery date itself.

The two removal experts were professional, personable, polite worked extremely efficiency for the total 4 hours the move took.

Good price, great service. Highly recommend

22 November 2022
Unprompted review
FA Removals logo

Reply from FA Removals

Hi Daniel, Thanks so much for sharing your experience with us. We are so grateful for your kind words and are pleased to have met your expectations. We will be happy to assist any of your family and friends when the time comes.

Best wishes and enjoy your new home!

Rated 5 out of 5 stars

Professional company and fantastic service

We had such a fantastic experience with this company. We can't praise them enough. From the polite and friendly admin staff (Brie) who booked us in for a free no obligation home visit, to the expertise of the surveyor who arrived. We had our quotation back the very next day. We then were waiting for other quotes to come back to compare. FA stood out by a mile. Their quote was the most competitive and there were no hidden cost which was a breath of fresh air.

Our move was over 3 days with packing on day one, loading day 2 and redelivery on the 3rd day.

The team arrived really early and packaged everything nicely.
On Day 2 they dismantled our baby grand piano and moved our antique furniture with ease.
On day 3 they reassembled everything and our piano is still perfectly tuned.

Their aftercare was spot on too - just a phone call to check in on us to see how we were settling in really meant a lot.

All in all a terrific experience and I would highly recommend this company if you're looking for a professional company.

3 November 2022
Unprompted review
FA Removals logo

Reply from FA Removals

Hi Nat, Thanks so much for sharing your experience with us. We are so grateful for your kind words and are pleased to have met your expectations. We will be happy to assist any of your family and friends when the time comes.

Best wishes and enjoy your new home!

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