Farmfoods is a good store but if Gravesend is anything to go by then it desperately needs to give staff training on customer relations. One almost took my head off oprning a freezer but on acknowledge... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Farm foods offer very good value for money items, however stocks always seem to be low, no matter what time I go - more visits than not, everything I'm looking for is sold out or not enough on the she... See more
Company replied
The deals are usually ok, but the service at the Canterbury branch can be quite bad. Some employees are attentive and helpful while others have poor attitudes and are very snarky at the tills. Prefer... See more
Company replied
I don’t recognise many of the negative reviews posted here. My local Farmfoods in Blyth, Northumberland is usually very well stocked and the staff very professional. Sometimes they might run out of Sp... See more
Company replied
Company details
Written by the company
Farmfoods, a Scottish family business, has served Great Britain for over 60 years. From a butcher shop in Aberdeen we have grown to more than 300 stores and four distribution centres nationwide. We work hard to bring you the best value on the food your family enjoys and on the household essentials your family needs. In addition to frozen food we sell groceries, chilled foods, bread, milk, fresh fruit and vegetables along with a range of household items. Across our ranges you will find the brands you know and trust at prices you will love. Our specialism is frozen food and we believe passionately that frozen food is the best solution for most family meals. Our exclusive label chicken, beef, turkey, lamb, pork, fish and vegetables are all as fresh as the day they were frozen and because there is almost zero waste, great value too. We are a family business and our owners work in and lead our business every day. We think, particularly in today’s corporate world, this is a real strength. We are a diverse team of around 4,000 people who share a passion for getting a great job done. Whether they work in a distribution centre, a retail shop or an office, Farmfoods people are trusted to take responsibility for their work and to have control of delivering a great value, simple and friendly operation.
Contact info
Gate 1, Commercial Office, Highlands Road, B90 4NU, Solihull, United Kingdom
- 0121 700 7160
- csteam@farmfoods.co.uk
- farmfoods.co.uk
2.7
Poor
711 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
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The company are becomming ever more…
The company are becomming ever more misleading with their promotions and signage.
Then when you tell them they dont explain just shrug at a shop level and the supposed customer services also don’t explain just say take it back for a refund.
Super poor service sadly gone downhill
10 September 2025
Unprompted review
Reply from Farmfoods
Hi Sir/Madam
I'm sorry to hear about the confusion over signage in one of our shops. In order for me to look into this matter, if you could contact our Customer Services team by email (csteam@farmfoods.co.uk) or telephone (0121 700 7160) quoting your reference number - 979775JC - I will be happy to do so.
Kind regards
James Curran
staff rude one till open with mountain…
staff rude one till open with mountain of food on belt asked if they are going to open another till got verbal abuse like its not their fault then saying its not their problem dont have the staff which is not my problem they say head office already knows about it but does nothing this kind of attitude from staff is not acceptable in any place this is the devonshire road store in blackpool next time will shop at lidle across the road SHAME ON YOU
1 September 2025
Unprompted review
Reply from Farmfoods
Hi Glynn
I'm really sorry to hear about the problems you've had in our Blackpool shop. Please contact our Customer Services team, quoting your reference (978139JC), and we will be more than happy to look into this further for you. Our email is csteam@farmfoods.co.uk and our telephone number is 0121 700 7160.
Kind regards
James Curran
Jessica at your Scunthorpe store is a…
Jessica at your Scunthorpe store is a real credit to your company. She went the extra mile and made my day that little bit better. Thank you Jessica for your excellent customer service.
31 August 2025
Unprompted review
Reply from Farmfoods
Hi Emma
Thank you for those lovely comments relating to our Scunthorpe shop. I have today passed your comments onto Jessica and the senior management team for the shop so that they are aware of the kind feedback from you!
Kind regards
James Curran
Visited yesterday and found the staff…
Visited yesterday and found the staff very helpful and friendly, especially Karl .
27 August 2025
Unprompted review
Reply from Farmfoods
Hi Michael
Thanks for letting us know that you are delighted with the service you received from our team! In order for me to get your kind comments over to Karl, if you could contact our Customer Services team, quoting your reference (978136JC) on 0121 700 7160, I'd be happy to do that!
Kind regards
James Curran
Farmfoods is an inflation buster
Farmfoods is an inflation buster ! Excellent experience today with newly washed potatoes a fraction of Waitrose but completly smashing it.
I have had problems with a couple of staff in the past but as they were not their today it was fantastic and didn't feel threatened. Best supermarket for choice and price, but their stocks do go down due to the amazing value.
26 August 2025
Unprompted review
Reply from Farmfoods
Hi Ms Cockburn
I'm delighted to hear that you're happy with the washed potatoes that we're selling and our amazing prices also! I can see from our records that we have left a reply to your previous review informing us of issues with our Norwich shop. We would be more than happy to look into this further for you. Please contact our Customer Services team, quoting your reference number (799849JC), via email (csteam@farmfoods.co.uk) or telephone (0121 700 7160) and we will be more than happy to assist.
Kind regards
James Curran
Excellent prices
Excellent prices. Great food! Wonderful dog products at prices you can afford.
20 August 2025
Unprompted review
Reply from Farmfoods
Hi Natasha
Thank you your review!
We're glad to hear that you enjoy our products and prices, especially on the dog food! We currently have a range of offers on in our current leaflet, which can be request from our Customer Services team over email (csteam@farmfoods.co.uk) or by telephone (0121 700 7160).
Kind regards
James Curran
Dissapointed.
I have been using Farmfoods for a while now and have never had reason to complain. A good selection of food with varying prices.
Unfortunately I am now buying less than I use to do due to a change in their meat products.
It seems now that most of the meat and meat products are now stamped suitable for Halal diets.
I am sure in some parts of the country it may be that this suits large amounts of people.
However this is the United Kingdom, therefore how is it we no longer have a choice about how the animals are killed as long as it suits Halal.
Our choice should come first with maybe a smaller selection of Halal meat to suit certain religions.
I find that Farmfoods have not respected the British choice, instead joined in with the conversion of our great country.
20 August 2025
Unprompted review
Reply from Farmfoods
Hi Philips
Please rest assured that Farmfoods has a huge selection of products available for those who follow a strict halal diet and those who do not also. Animal welfare is a priority for Farmfoods. All our suppliers meet or exceed all UK regulations for animal welfare and are visited by senior members of our team to confirm these standards are in place.
Our full halal statement can be viewed on our website.
Kind regards
James Curran
Awful parking
Products are cheap but parking is awful. Got a ticket for shopping, first they want evidence that we were shopping at the moment with kids when provided receipt and bank statements they said insufficient evidence we shopped more than 100 pounds that day but still they made excuse and charged for parking for few minutes over time. Pathetic parking and customer service
4 July 2025
Unprompted review
Reply from Farmfoods
Hi Isra
I'm really sorry to hear that you received a parking fine in one of our shops. The parking management is a separate company to us, but we do work closely with them. Given this, I'd like to look into this further for you. If you could contact our Customer Services team, quoting your reference (899387JC) with the details from the fine included, I'd be happy to look into how I can assist.
Kind regards
James Curran
I was in the feltham branch
I was in the feltham branch
Was impressed with the prices, deals and the planning of the shop .
I got to the till and had forgotten my bag from my car
I informed the cashier I was going to get it
As i returned to the shop a worker was on his way out because he got told I'd run out, I was not happy as
It made me feel like I was doing something wrong
I am of colour and felt targeted because of that
I told the cashier where I was going she should of relayed that to the other worker
I was being stared at by other customers, very overwhelming.
Please advice you workers not to be so judgemental next time
Kind regards
Dee
15 August 2025
Unprompted review
Reply from Farmfoods
Hi Dee
I'm really sorry to hear about the negative experience that you've had in our Feltham shop and I can only apologize for the distress that this must have caused. If you could contact our Customer Services team on email (csteam@farmfoods.co.uk) or telephone (0121 700 7160), quoting your reference number (800434JC), we'd like to look into this further.
Kind regards
James Curran
Absolute shambles
What an absolute shambles, don’t serve until 11, no signage until the tills to say so and the staff are so rude, just stood behind the tills doing nothing, if they are this rude at 11am goodness knows what they’ll be like at 5
10 August 2025
Unprompted review
Reply from Farmfoods
Hi Gaynor
I'm sorry to hear that you've had a poor experience in one of our shops. Whilst we do open some of our shops at 10:30 for a browsing period before beginning serving at 11am, I can only apologize for any inconvenience this would have caused. If you could contact our Customer Services team with your reference (337743JC) and let us know what shop your comments relate to, that'd be great.
Kind regards
James Curran
Brilliant customer service
I have been shopping at the Walsall Bescot store for years and l have always found the customer service there to be of an extremely high standard. On several occasions, staff have gone above and beyond to deliver exceptional support to me. This is often in the face of busy environments and trying customers!
4 August 2025
Unprompted review
Reply from Farmfoods
Hi Lyndon
Thank you for those lovely comments regarding our Walsall shop! I've passed these comments over to the team so that they are aware of your kind comments.
Kind regards
James Curran
Watch out for double scanning the…
Watch out for double scanning the greedy bleeders,it's happened twice in 2 visits with them, I'll never go there again !
1 August 2025
Unprompted review
Reply from Farmfoods
Hi Lee
I'm really sorry to hear that there is a discrepancy with your receipt. Please contact our Customer Services team, quoting your reference number (337737JC) with your transaction details and we would be more than happy to rectify this for you!
Kind regards
James Curran
Farmfoods allenton very rude member of…
Farmfoods allenton very rude member of staff female tonight on close Thursday 31st July she has blonde hair
31 July 2025
Unprompted review
Reply from Farmfoods
Hi Dee
I'm sorry to hear about the issues you had last night in Derby Allenton. I'd like to look into this further so if you could contact our Customer Services team on email (csteam@farmfoods.co.uk) or by telephone (0121 700 7160) quoting your reference number (799442JC), that would be helpful.
Kind regards
James Curran
Good Halal Food Section
Increasing using Farmfoods instead of other supermarkets. Generally cheaper prices, and they've got a good halal food section, and discount scheme.
28 July 2025
Unprompted review
Reply from Farmfoods
Hi Quest!
Thank you for those lovely comments which I have today passed onto our Commercial Team for their information! We're incredibly proud of the discounts we offer and the variety of food available in our shops.
Kind regards
James Curran
Terrible service
One staff, around 20yo male, always rude during till. Always being cheeky to 40 year old men etx. Threw the thing down onto the conveyor belt. When I seen their face feel like walk out but I wont be turfed out
Many terrible experiences
Also the store is usually messy when its them but not other hardworking staff
They are chatty to all the little girls but angry to customers and should be quiet
Farmfoods Glasgow, Maryhill, Shiskine Drive
16 July 2025
Unprompted review
Reply from Farmfoods
Hi Sir/Madam
I'm sorry to hear you've had several issues with the team in our Maryhill shop and I can only apologize for the distress that this must have caused. I've sent you a message to request some further information which will help me look into this further. Alternatively, please contact our Customer Services team (798417JC) quoting your reference on email (csteam@farmfoods.co.uk) or phone (0121 700 7160).
Kind regards
James Curran
Rude Stevie in wednesbury farmfood…
Rude Stevie in wednesbury farmfood store, always refuse to serve me. Tried to avoid me every time. Worst assistant ever.
11 July 2025
Unprompted review
Reply from Farmfoods
Hi Sir/Madam
I'm really sorry to hear about the experience you've had in our Wednesbury shop and I've made the area manager aware so that they can begin to look into this. I have sent you an information request so that we can get a little more information on what occurred here. Please accept my sincere apologies for this experience and thank you in advance for coming back to us!
Kind regards
James Curran
Went to my local farmfoods today
Went to my local farmfoods today , Pcked up a loaf of hovis only the find a mouse hole in it along with the droppings, absolutely disgusted. Let an employee know about it her reply was oh never seen that before and took it out the back ??? Myself and my son explained you need to take all the bread along with the other stuff off the shelf has you don’t know where the mouse was but nothing they just carried on stacking the shelf’s all I can say is I won’t be going there no more
10 July 2025
Unprompted review
Reply from Farmfoods
Hi Jean
Thank you for taking the time to contact us regarding this concerning incident in our Gloucester shop. I am aware that you have been in touch with our Customer Services Team who have replied to your email. Please rest assured that we have already started looking into this matter and have requested a couple more details from you. Please accept my sincere apologies for the distress that this must have caused.
Kind regards
James Curran
Racist workers
Racist workers. Walk off when ur talking to them. Might as well be unemployed if you're going to work like this. Disgusting.
9 July 2025
Unprompted review
Reply from Farmfoods
Hi Amina
I'm really sorry to hear about this experience in one of our shops. As this is concerning to us, it is something we would like to look into further. Please contact our Customer Services team via email (info@farmfoods.co.uk) or telephone (0121 700 7160) and quote your reference number - 337728JC and we'll be able to help further!
Kind regards
James Curran
A joke
Holderness road hull.
I have kids so when I come to shop there’s no space so I park in a normal bay?
So my cars wing got damaged and yet kids spaces parents with kids leave there cars and take the kids for a hair cut,
Today same thing parking near building where you cannot get in/ out of a bay why can’t you do anything?
Because your a joke Farmfoods
Next time someone bashes my car I will send the repair bill to you
4 July 2025
Unprompted review
Reply from Farmfoods
Hi Andy
I'm really sorry to hear about the incident relating to your car wing being damaged. Please contact our Customer Services team (0121 700 7160 or csteam@farmfoods.co.uk) quoting your reference number, 797132JC, and we will be more than happy to look into this further for you.
Kind regards
James Curran
It would be zero stars if possible
Feel like being dealt with and spoken to in an offhand and couldn’t care less attitude? Shop at Farm Foods Northwich.
Feel the need to have shop floor staff argue with you in relation to the above and continue to do so even though you are no longer in the same aisle? Shop at Farm Foods Northwich.
Want to hear the manager laughing when the member of staff above tells him the customer is going to complain? Shop at Farm Foods Northwich.
These events took place during 29/06/25 at 14.15 at a time when the store was virtually deserted, I wonder why?
29 June 2025
Unprompted review
Reply from Farmfoods
Hi Mr Paton
Please accept my sincere apologies for the service that you have received in our Northwich shop. I am also grateful that you have now been in touch with our senior management team and I can assure you that we will continue to look into this and get this resolved for you.
Kind regards
James Curran
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