Farmfoods is a good store but if Gravesend is anything to go by then it desperately needs to give staff training on customer relations. One almost took my head off oprning a freezer but on acknowledge... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Farm foods offer very good value for money items, however stocks always seem to be low, no matter what time I go - more visits than not, everything I'm looking for is sold out or not enough on the she... See more
Company replied
The deals are usually ok, but the service at the Canterbury branch can be quite bad. Some employees are attentive and helpful while others have poor attitudes and are very snarky at the tills. Prefer... See more
Company replied
I don’t recognise many of the negative reviews posted here. My local Farmfoods in Blyth, Northumberland is usually very well stocked and the staff very professional. Sometimes they might run out of Sp... See more
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Company details
Written by the company
Farmfoods, a Scottish family business, has served Great Britain for over 60 years. From a butcher shop in Aberdeen we have grown to more than 300 stores and four distribution centres nationwide. We work hard to bring you the best value on the food your family enjoys and on the household essentials your family needs. In addition to frozen food we sell groceries, chilled foods, bread, milk, fresh fruit and vegetables along with a range of household items. Across our ranges you will find the brands you know and trust at prices you will love. Our specialism is frozen food and we believe passionately that frozen food is the best solution for most family meals. Our exclusive label chicken, beef, turkey, lamb, pork, fish and vegetables are all as fresh as the day they were frozen and because there is almost zero waste, great value too. We are a family business and our owners work in and lead our business every day. We think, particularly in today’s corporate world, this is a real strength. We are a diverse team of around 4,000 people who share a passion for getting a great job done. Whether they work in a distribution centre, a retail shop or an office, Farmfoods people are trusted to take responsibility for their work and to have control of delivering a great value, simple and friendly operation.
Contact info
Gate 1, Commercial Office, Highlands Road, B90 4NU, Solihull, United Kingdom
- 0121 700 7160
- csteam@farmfoods.co.uk
- farmfoods.co.uk
2.7
Poor
711 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
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I visited the mitcham surrey store last…
I visited the mitcham surrey store last week and it was a mess empty shelfs stock in the wrong freezers just felt generally unloved and dirty
6 November 2025
Unprompted review
Reply from Farmfoods
Hi Steve
Thank you for contacting us about the issue in our Mitcham shop and please accept my sincere apology for this! I can see from our records that my colleague Leah has replied to your email on this.
Kind regards
James Curran
Love this shop only started shopping…
Love this shop only started shopping here this year but it’s great.
Amazing prices and some big brands
Frozen chicken and fish are amazing value.
Also the gyoza are amazing £12 in Wagamamas and they are a box for a £10. Sell out quickly though
10 November 2025
Unprompted review
Reply from Farmfoods
Hi Nick
I'm delighted to hear that you are so happy with Farmfoods and that you're a new customer of ours! I would also be happy to look at the stock levels of the Gyoza if you are finding it sells out too quickly. If you could contact our Customer Services team on csteam@farmfoods.co.uk, quoting your reference number (1001510JC), I'd be happy to look into this further.
Kind regards
James Curran
Favourite shop
Been using this discount store for a while now, my favourite place to shop, the discounts are amazing, and I find the frozen food is a fraction of other supermarket prices, for example I bought some Birds Eye breaded chicken for 99p, went into Asda and the same chicken is £3.75. They offer money off coupons if you spend a certain amount , and usually have multi buy deals , such as 3 packets of cheese for £5.
25 October 2025
Unprompted review
Reply from Farmfoods
Hi Sir!
I'm delighted to hear that you are so pleased with the pricing in our shops! We work hard to ensure that our products are the best possible deal!
Kind regards
James Curran
I've been to the Carlisle store three…
I've been to the Carlisle store three times only as this is the nearest shop which is over 25 miles away.
Good quality, especially the frozen salmon, competitive pricing and very helpful and polite staff.
Spent about £100 each visit to make it worthwhile
20 October 2025
Unprompted review
Reply from Farmfoods
Hi Sir/Madam
Thank you for those kind comments about the Carlisle shop, and I'm also glad to hear you're enjoying our frozen Salmon! I've passed your comments onto the team!
Kind regards
James Curran
Best place for bulk buy and frozen food
I used to shop regularly at Farmfoods and found that you can buy top brand items at really good discounted prices. The only downside is that some products may be close to their expiration date. However, the price difference compared to other supermarkets is significant.
Another benefit of shopping at Farmfoods is that if you register your email address on their mailing list, they send you money-off vouchers. This adds extra value to your purchases. Additionally, if you buy in bulk, you can save even more.
I usually go to the Farmfoods in Leigh Park, Havant. The staff there are very friendly, parking is easy, and the store is not too crowded. Overall, I would definitely recommend Farmfoods .
5 November 2025
Unprompted review
Reply from Farmfoods
Hi Linto
Thank you for those lovely comments relating to Leigh Park which I have shared with the team. We're also happy to hear that you are reaping the benefits of our conditional spend vouchers! Whilst we do try to ensure that our products have a sufficient amount of dates left to use them, we do always factor this in to pricing.
Kind regards
James Curran
Amazing staff at the LLanelli branch. SA15 3EQ
This review if for the staff at Llanelli branch.
SA15 EQE
I would like to leave a review for for the amazing staff at the Farmfood store in Llanelli. SA15 3EQ.
The staff at this store are truly amazing.
Nothing is too much trouble them.
They give the impression of being genuinely interested in helping me which is a real credit to them.
They offer to load my car as I always purchase cases of drink, pet food and large sacks of dog biscuits and I am waiting on 4 bone replacements.
Both the manager and the assistant manager are very professional, kind, caring and approachable as are the rest of the staff.
I hope the staff are given the recognition they so rightly deserve.
Thank you so very much. You are all true stars.
Kind regards
Linzey
4 November 2025
Unprompted review
Reply from Farmfoods
Hi Linzey
Thank you for these lovely comments relating to our Llanelli shop! Having checked our records, I can see that my colleague Emma received your kind comments yesterday and has passed them onto the team at the shop, and also the senior management team responsible.
Kind regards
James Curran
Sent pictures of mould on there bag of…
Sent pictures of mould on there bag of potatoes and received no reply or apology even though showed receipt and pictures. So be careful what you buy. Please also note sent pictures of complaint to Farm foods no reply received. Showed what a professional company and service they give to us the public.
24 October 2025
Unprompted review
Reply from Farmfoods
Hi Mr Newman
I am sorry to hear about the issue you have had with mouldy potatoes purchased from one of our shops. I've checked through our records and I'm unable to find any correspondence with your name. For this, I can only apologise. If you can forward your email to us at csteam@farmfoods.co.uk, quoting your reference number (1000647JC), I would be happy to pick this up and resolve it for you directly.
Kind regards
James Curran
Farm foods Hereford is always clean and…
Farm foods Hereford is always clean and always well stocked staff r friendly and helpful i now do my big shop and top up shop there. all the staff r friendly and helpful not just one or two but all . i would recommend this store to everyone.
28 October 2025
Unprompted review
Reply from Farmfoods
Hi Kevin
Thank you for taking the time to leave those kind comments about our Hereford shop! I have passed them onto the shop team and the senior management team for their information.
Kind regards
James Curran
Terrible service making everynody wait…
Terrible service making everynody wait to be served
26 October 2025
Unprompted review
Reply from Farmfoods
Hi Buster
I'm sorry to hear that you had a long wait to be served in one of our shops. If you could contact our Customer Services team, quoting your reference number (1000644JC), I'd be happy to look into this further.
Kind regards
James Curran
Went to Aylesbury store and the team…
Went to Aylesbury store and the team were very helpful, They got the items off the shelf and carried them to the till for me as I'm disabled.
23 October 2025
Unprompted review
Reply from Farmfoods
Hi Mr Coombs
Thank you for your email regarding our Aylesbury shop and we are delighted to hear that you received some helpful service in the shop. I have today passed your comments onto the Area Manager responsible for the shop, and the team too so they are aware of your kind comments.
Kind regards
James Curran
43 DIFFERENT PIZZA AND ZERO GLUTEN FREE…
43 DIFFERENT PIZZA AND ZERO GLUTEN FREE !!⚠️🙈
NO GLUTEN FREE ITEM
ZERO VEGAN BOX ICE CREM
NO THINKING WHO HAVE ALERGY TO GLUTEN OR MILK !!!!
22 October 2025
Unprompted review
Reply from Farmfoods
Hi Krisztina
Thank you for your comments and please accept my sincere apologies for the inconvenience caused by this. We rely on customer feedback and your comments have been passed onto our Commercial team for their information.
Kind regards
James Curran
Farmfoods
Farmfoods, Hulme, Manchester is a blight on Farmfoods as a company. The upper store management are rude, unhelpful and borderline aggressive with their own staff.
One lady, supervisor I guess, was berating and belittled a young staff girl on the shop floor, in full earshot of me and other customers. Disgraceful.
Farmfoods, Hulme is not a good shop, and a terrible experience.
I would recommend that the staff are put on a training course to learn correct customer service, and how to interact with the public.
“Caveat emptor"
22 September 2025
Unprompted review
Reply from Farmfoods
Hi Michael
Thank you for taking the time to make me aware of these issues relating to our Hulme shop which I have today passed onto the Area Manager to look into. Please rest assured that the details you described will be fully looked into and investigated.
Kind regards
James Curran
The Skelmersdale Staff are amazing
The Skelmersdale Staff are amazing. Go above and beyond to help.
2 October 2025
Unprompted review
Reply from Farmfoods
Hi Stephen
Thank you for these kind comments about the team in our Skelmersdale shop. I've passed your comments onto both the shop team and the senior management team responsible.
Kind regards
James Curran
Excellent customer service all staff…
Excellent customer service all staff but spacial writing for garry in Mitcham.
His smiling face and help to all customers. I watch from his customer service and Excellent customer service 🌟🌟🌟🌟🌟🌟🌟
2 October 2025
Unprompted review
Reply from Farmfoods
Hi Akesh
These are some lovely comments about the team at Mitcham, specifically Garry! I've passed your comments onto the senior management team and the team members themselves so they're aware. Thank you for taking the time to contact us!
Kind regards
James Curran
Head office is a disgrace
Head office is a disgrace. Management don't value their staff. And high up directors are ignorant and rude. Always looking for staff due too colleague quitting alot. Always faults in head office.
1 July 2025
Unprompted review
Reply from Farmfoods
Hi Kevin
I'm really sorry to hear about these concerns with the Farmfoods Central Offices. I've checked our records to try and get a better understanding of this and I've been unable to find any record with your name. If you could contact me on 0121 700 7160, quoting your reference number (990118JC), I would really like to get some further details to hopefully get things resolved for you.
Kind regards
James Curran
Value for money
Value for money. But attitude and service is totally disgusting. Why open a small branch at 10.30am for browsing and not serve customers until 11am on a Sunday just does not make sense. If it law hours of work is 11am-5pm that's how it should be not making customers wait 15 before being served.
28 September 2025
Unprompted review
Reply from Farmfoods
Hi Paula
Thank you for taking the time to write to us about this. I'm really sorry about the inconvenience caused by the browsing time section. Whilst we are only able to trade for 6 hours in certain shops on a Sunday, we have a 30 minute browsing time for those who are doing larger shops to get ready. Notwithstanding this, we do value customer feedback and I have passed this onto our senior management team.
Kind regards
James Curran
Gwen is wonderful
Me, my husband and my son went to farmfoods in glenrothes today and we are very impressed with the cleanliness of the store. Also our cashier gwen was very friendly and helpful. We really appreciated gwens help bagging our items. Will definitely shop there again.
27 September 2025
Unprompted review
Reply from Farmfoods
Hi Tony
Thank you for those lovely comments about Gwen in our Glenrothes shop! Please rest assured that I have passed these comments onto both the shop team and the senior management team this morning!
Kind regards
James Curran
Top Store
I can't speak for them as a company but my local store in Poole is amazing, always great value and the staff are always so polite and helpful wherever they can. The store is always so tidy and organised. I pop in once a week to grab a few bits and it's always a pleasure.
12 September 2025
Unprompted review
Reply from Farmfoods
Hi Sir
Thank you for those lovely comments about our Bournemouth shop! I have passed them onto the team and the senior management team so they are aware!
Kind regards
James Curran
I purchased a airfryer to find out it…
I purchased a airfryer to find out it was faulty so went back to the Hemsworth branch and explained what was happening the shop assistant told me so and offered me a refund when I told him I paid with cash he said we don't give cash refunds so put it on my card so I'm having to wait 14 days for it back absolutely disgusting
15 September 2025
Unprompted review
Reply from Farmfoods
Hi Kevin
Please accept my sincere apologies for the problems you've had obtaining your cash refund in our Hemsworth shop. I have contacted the senior management team for this shop and would like to look into this further. If you could contact our Customer Services team, quoting your reference 980158JC, I would be happy to do so. Our telephone number is 0171 700 7160 and our email is csteam@farmfoods.co.uk
Kind regards
James Curran
stopped supplying again!
Once again they stopped supplying a product, it seems everytime you get to rely on there service it lets you down, don't the buyer's do their research and see what's selling, it puts you off shopping there
13 September 2025
Unprompted review
Reply from Farmfoods
Hi David
Thank you for your feedback!
In order for me to look into this further, if you could confirm which product you are trying to purchase and from what shop, that would be helpful. If you contact our Customer Services team, quoting your reference number (979988JC), I'd be happy to look into this.
Kind regards
James Curran
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