Farro Reviews 

1,938
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 359 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how remarkably easy it is to navigate the platform to order online and consistently praise the fresh, delicious meals. People also appreciate the prompt, reliable delivery services and the careful packaging that successfully keeps delicate items cold and secure. However, some people mentioned receiving missing items in their grocery orders or discovering that specific products were out of stock without any prior notice. Others also experienced occasional delivery delays, poor communication regarding tracking information, or frustrating issues with incorrect packages being dropped off at their doors.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the fresh produce, delicious... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting promptness, efficient... See more

Order

Consumers find ordering to be a positive experience, frequently highlighting the straightforward website,... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the fresh, delicious... See more

Service

Customers consistently note positive experiences with service, highlighting easy online ordering, friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An extensive range of delicious pre-prepared meals and quality fresh produce. I arranged a care pakage from Australia to be delivered for my elderly father in NZ. Everything was delivered next day, pa... See more

Company replied

Rated 5 out of 5 stars

Availability of vegetarian friendly pastry and timely delivery. I had been to four local super markets (these had beef fat or traces of crustaceans options which weren't for me). The delivery was a bi... See more

Company replied

Rated 5 out of 5 stars

I just wanted to say a huge thank you! We were ordering a care package for a colleague on Waiheke Island and hit a slight hiccup with the order. Your team sorted everything out so quickly and went a... See more

Company replied

Rated 5 out of 5 stars

Very quick response when I mucked up date for delivery to Wellington. Easy to deal with for Gift cards of various amounts and types. Love the shop when in Auckland hence ordering from Farro. Feel it w... See more

Company replied


Company details

  1. Gourmet Grocery Shop
  2. Fresh food market
  3. Grocery delivery service
  4. Online Food Ordering Service

Written by the company

Farro has a fast, friendly and efficient online ordering service to bring your favourite Farro items to straight to your door. We offer same-day delivery with your orders picked, packed, and delivered by our personal shoppers, with a smile.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(1,938)

357 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service. Very prompt response when I had a query about the online ordering system.
Easy to arrange next day delivery.
Thank you

18 June 2026
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Reply from Farro

Thank you for your kind feedback! We're delighted to hear our team could assist with your query and that your delivery experience was smooth and easy.

Rated 5 out of 5 stars

Great Value

The product offerings are truly outstanding. Rapid delivery times. Furthermore, the packaging was meticulous and protective , This combination of quality and efficiency contributes to a remarkable overall value proposition. The associated delivery fees are also very reasonable. These factors collectively enhance the customer experience significantly. It is evident that a strong emphasis is placed on both product excellence and logistical proficiency. This commitment to superior service is a key differentiator.
Delivery to Pukekohe. 10 stars no extra delivery charges.

19 June 2026
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Reply from Farro

Thank you for your review! We do appreciate it.

Rated 5 out of 5 stars

Farro meals



We recently had meals delivered from Farro after our family went through a hospital stay, and the service was outstanding. The delivery process was smooth, and we were kept well informed about the timing, which made everything stress-free during a difficult time.

The food itself was really good quality and incredibly helpful — it fed our family for a few nights and took a lot of pressure off us when we needed it most.

We’re very grateful for the support and would definitely recommend Farro to others looking for convenient, quality meals and reliable service.

1 June 2026
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Reply from Farro

Thank you for taking the time to write such a thoughtful review. We're sorry to hear your family have been going through a difficult time and we're glad we could help make it a little bit easier for you all.

Rated 5 out of 5 stars

Gift for Family

this was a Company gift for a Family bereavement I was kept informed the whole way and it was delivered really early - thanks so much

11 June 2026
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Reply from Farro

Thank you for your review. We are pleased to be able to help.

Rated 5 out of 5 stars

I was kept up to date with the delivery…

I was kept up to date with the delivery and it arrived on time. The packaging was well thought out so the groceries were all in excellent condition. The ready meals are good quality

4 June 2026
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Reply from Farro

Thank you for your kind review Pam

Rated 5 out of 5 stars

Great service and quality

Ordered a couple of meals for bereaved family members. The service and delivery were faultless and apparently the meals were delicious. Would order again.

29 May 2026
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Reply from Farro

Thank you for your kind review. We are pleased that our meals were a small help at a difficult time.

Rated 5 out of 5 stars

Very quick response

Very quick response when I mucked up date for delivery to Wellington. Easy to deal with for Gift cards of various amounts and types. Love the shop when in Auckland hence ordering from Farro. Feel it would be good if physical gift card delivery could be any day rather than in a delivery day window choice that does not include every day. Expensive $20 extra charge just for gift card delivery.

30 May 2026
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Reply from Farro

Thanks so much for your lovely feedback, we’re glad our team could help resolve the delivery date quickly. We appreciate your comments around physical gift card delivery and will pass this feedback on for review.

Rated 5 out of 5 stars

Your Romesco sauce is divine.

Your Romesco sauce is extremely delicious and has topped my list as one of the most versatile ingredients in so many of my recipes. My compliments to the creators of this absolutely scrumptious sauce.

28 May 2026
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Reply from Farro

Thank you Kathrine. We will make sure our Production Kitchen team receive your feedback.

Rated 4 out of 5 stars

The food was exceptional

The food was exceptional. The flavours were great. We all enjoyed it very much. Also, delivery was quick.

26 May 2026
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Reply from Farro

Thank you so much!

Rated 5 out of 5 stars

Parcel was delivered on time when they…

Parcel was delivered on time when they said didnt have to wait. The food was delicious very tasty and satisfying..

23 May 2026
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Reply from Farro

Thank you for your wonderful feedback. We appreciate your support and look forward to serving you again soon.

Rated 5 out of 5 stars

Superior quality, freshness and taste …

I had just had a knee replacement and my work had sent me some of the single meals. They were so delicious. I had ordered some meals from another company but after having Farros I could tell the difference in the quality. It made me realize the excellent quality freshness and superior taste of my Farros meals. I ditched the other ones and ordered some more from Farros.

28 May 2026
Farro logo

Reply from Farro

Thank you for your review.
We really like our meals too so we are pleased you are enjoying them.

Rated 5 out of 5 stars

Quality & care

The quality of the produce plus the care taken to pack the items (really appreciated that). Great service & timely delivery although might be good to remind the delivery service not to upend the box when carrying it as that just moves things inside the box - luckily nothing squashed.

26 May 2026
Farro logo

Reply from Farro

Thank you for your review. We're so pleased you enjoyed your Farro online experience and thank you for the valuable feedback regarding delivery. We look forward to seeing you online again soon!

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