An extensive range of delicious pre-prepared meals and quality fresh produce. I arranged a care pakage from Australia to be delivered for my elderly father in NZ. Everything was delivered next day, pa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Availability of vegetarian friendly pastry and timely delivery. I had been to four local super markets (these had beef fat or traces of crustaceans options which weren't for me). The delivery was a bi... See more
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I just wanted to say a huge thank you! We were ordering a care package for a colleague on Waiheke Island and hit a slight hiccup with the order. Your team sorted everything out so quickly and went a... See more
Company replied
Very quick response when I mucked up date for delivery to Wellington. Easy to deal with for Gift cards of various amounts and types. Love the shop when in Auckland hence ordering from Farro. Feel it w... See more
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Company details
Written by the company
Farro has a fast, friendly and efficient online ordering service to bring your favourite Farro items to straight to your door. We offer same-day delivery with your orders picked, packed, and delivered by our personal shoppers, with a smile.
Contact info
Auckland, New Zealand
- farro.co.nz
4.5
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The best productsse thatouse
The best products, the best packing, the best customer service. If I could find a suitable house that's walking distance to a Farro store, I'd buy it.
25 May 2026
Reply from Farro
Thank you so much for your fantastic review! We're so pleased you love your Farro shopping experiences and look forward to welcoming you back into store again soon!
Sending a Care package
Your website is very easy to use and products are easy to find. Delivery is also a breeze to use.
Thank you.
19 May 2026
Reply from Farro
Thank you! We really appreciate your kind words.
On-line order
I made a small on-line order for items generally found in a fridge. I was most impressed with how the items were placed in a sealed box with ice packs. The presentation was impressive. The products arrived fresh, cold and in perfect condition.
20 May 2026
Reply from Farro
Thank you for the great review!
I’m impressed with the Quality of the food , the packaging and the speedy delivery
I’m impressed with the quality of the foods , the packaging and the speedy delivery
19 May 2026
Reply from Farro
Thank you for the great review!
Reply from Farro
Thank you for your review!
We ordered 3 ready meals
We ordered 3 ready meals, they were delicious and fresh…. Customer service was excellent and efficient.
We would happily recommend Farro and continue to order from them.
15 May 2026
Reply from Farro
Thank you for the lovely review!
Reply from Farro
Thank you Lisa. We are pleased your family had such a good experience.
All ordered goods were of great quality…
All ordered goods were of great quality and delivery was in good time.
14 May 2026
Reply from Farro
Thank you Karen. That's great to hear !
Easy to order but they don't knock
Pros: Easy to use online booking, notification and pricing
Cons: The delivery was a gift for a solo mother who was looking after 3 sick children. I specified if they could knock on the door at delivery which they were home. Unfortunately they didn't which meant the food sat outside overnight. Hindsight - workaround would be to let my friend know once I received the notification.
11 May 2026
Reply from Farro
Thanks for your feedback, and we’re very sorry the delivery instructions weren’t followed on this occasion. We understand how disappointing this would have been, especially given the circumstances, and we’ll pass this on to our delivery partner for review.
Fabulous communication when I enquired…
Fabulous communication when I enquired about organising an online order as a 🎁. Super helpful and informative. A very professional and positive experience. Arrived safely on time. Thanks for such a wonderful experience.
5 May 2026
Reply from Farro
We are so pleased you had such a good experience.
Reply from Farro
Thank you for your review!
Reply from Farro
Thank you for the great review!
Used to be great but now!
I am a great fan of Farro and I shop there at least once a week but there has been a definite drop in quality and availability of certain items. For example the red onion I purchased was rotten, apples, cucumber and peppers soft. The meat at the counter looked old and the fish dry.
3 May 2026
Unprompted review
Reply from Farro
Thanks for your feedback. We’re really sorry to hear about your recent experience, as that’s not the standard we aim for. Please email us at hello@farro.co.nz so we can look into this further and make it right.
Meal choice easier at a difficult time
The gift of food was sent to a friend and her family as sadly, they had recently lost a husband and father. It was very much appreciated and just made the choice of a meal that little bit easy during a difficult time 💕
23 April 2026
Reply from Farro
We are pleased our online delivery was a small help at a very sad time.
Reply from Farro
Thank you for your kind review.
Reply from Farro
Thank you for your great review!
Have always been a loyal Farro customer…
Have always been a loyal Farro customer until I did a online delivery, requested it be delivered on Tuesday waited all day never received my order had to order takeaways as I was expecting to eat my dinner ordered from Farro unfortunately won’t be placing a online order in a hurry again
26 April 2026
Reply from Farro
Thanks for your loyalty and for sharing this. We’re really sorry your delivery didn’t arrive as expected. We’ll be in touch with you directly to look into what happened and make this right.
Reply from Farro
Thank you for your review!
Love Farro
Love Farro; only reason I didn’t give a top score was some of the produce should be marked down when damaged ie; capsicums ; wilted bags of lettuce, salad leaves etc that were still full price. I know you can’t help the impact of the weather but still sub-standard!
16 April 2026
Reply from Farro
Thanks for your feedback! We will reach out to you directly regarding the produce and organise a refund for you.
Quick, Efficient and great value
Very quick and efficent clear about delivery and great unique items at really good and competitive prices to the standard chains.
22 April 2026
Reply from Farro
Thanks for your review! We're so glad you had a good experience.
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