An extensive range of delicious pre-prepared meals and quality fresh produce. I arranged a care pakage from Australia to be delivered for my elderly father in NZ. Everything was delivered next day, pa... See more
Company replied
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Review summary
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Availability of vegetarian friendly pastry and timely delivery. I had been to four local super markets (these had beef fat or traces of crustaceans options which weren't for me). The delivery was a bi... See more
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I just wanted to say a huge thank you! We were ordering a care package for a colleague on Waiheke Island and hit a slight hiccup with the order. Your team sorted everything out so quickly and went a... See more
Company replied
Very quick response when I mucked up date for delivery to Wellington. Easy to deal with for Gift cards of various amounts and types. Love the shop when in Auckland hence ordering from Farro. Feel it w... See more
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Company details
Written by the company
Farro has a fast, friendly and efficient online ordering service to bring your favourite Farro items to straight to your door. We offer same-day delivery with your orders picked, packed, and delivered by our personal shoppers, with a smile.
Contact info
Auckland, New Zealand
- farro.co.nz
4.5
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Order was perfect
Order was perfect, no glitches, waiting and as expected. Thank you Farro
1 April 2026
Reply from Farro
Thank you for your kind review.
Reply from Farro
Thank you for your review. We look forward to seeing you online again soon!
Fabulous quality meat as always
Fabulous quality meat as always! Delivery is so reliable and always within the timeframe.
31 March 2026
Reply from Farro
Thank you for your review. We're so pleased you're happy with your Farro online experience. We look forward to seeing you online again soon!
Reply from Farro
Thank you for your reply. We look forward to seeing you online again soon!
Great range of products and wonderful…
Great range of products and wonderful being able to choose delivery day.
Courier driver always delivers early and chilled items still cold.
Great service!
30 March 2026
Reply from Farro
Thank you for your review. We're so pleased you're happy with your Farro online experience. We look forward to seeing you online again soon!
Very easy to place order online
Very easy to place order online. I phoned the help line regarding delivery times and the person I spoke to was extremely helpful and lovely to deal with
23 March 2026
Reply from Farro
Thank you for your review! We're so pleased we could help. We look forward to seeing you online again soon.
All went well with the delivery and…
All went well with the delivery and within the time stated. Excellent. Meals as expected and hopefully very good. Buying online was an easy process.
30 March 2026
Reply from Farro
Thank you for your review. We hope you enjoy your meals!
Reply from Farro
Thank you for your kind review.
Very easy to use your website
Very easy to use your website, delivery was very efficient and followed my requests regarding time and place of delivery, perfectly. You had a great choices at every price point, which made shopping for Easter treats so easy and hassle free.
29 March 2026
Reply from Farro
Thank you for your kind review.
Product met the description given and…
Product met the description given and arrived in tact and in a timely fashion(which was requested)
18 March 2026
Reply from Farro
Thank you for your kind review.
Wonderful Service
I had a very helpful person who guided me through both my registration and order as I live in a different area of NZ to where I was sending the parcel.
It was same day delivery which was wonderful.
25 March 2026
Reply from Farro
Thank you for your kind review.
Exceeded expectations.
Easy to order. Timely delivery. Well packaged. Ice included with refigerator item, and a nice litte sample to try. This was a test order and I was well pleased. Thanks so much!
25 March 2026
Reply from Farro
We are so pleased that you had such a good experience with your order.
Non-recyclable Farro fresh food containers
I go to Farro regularly but have not previously bought their store prepared food. My wife and I bought salads a couple of days ago. Both were delivered in plastic containers which are not recyclable in our NZ system as they are labellled with a 7. In NZ only 1,2 and 5 are currently recyclable. I think a high end retailer like Farro should already be onto this. Any plastic is already a problem for the environment, but non recyclable plastic these days is just not ok. It’s a shame because we appreciate many other aspects of their offering.
27 March 2026
Unprompted review
Reply from Farro
Good morning Mark,
Thank you for your inquiry.
If you bring back the containers and put them in the Recyclable bin outside our store, we can get them recycled.
Regards.
Reply from Farro
Thank you for your kind review,
It’s so simple and easy to shop online…
It’s so simple and easy to shop online - communication is great, staff are friendly and helpful.
18 March 2026
Reply from Farro
Thank you for your review!
Great customer service ( IMO one of the…
Great customer service ( IMO one of the most important functions in any business) seamless on line purchasing and DIFOT performance. First time customer will be back.
24 March 2026
Reply from Farro
Thank you for your thoughtful and excellent review. We really appreciate your words and look forward to seeing you online again soon.
I love the opportunity to (Afterpay)…
I love the opportunity to (Afterpay) boutique favourites, and the specials on fresh produce often beat or match supermarket prices. Thank you for creative substitutes, and awesome delivery service - every time!
26 March 2026
Reply from Farro
Thank you for your kind review.
Online service needs improving
Despite all the products being available to purchase online, at a cost of $15 delivery, when my delivery arrived it was missing one of the four products :-( I emailed to ask where it was and was told it hadn't been available and wouldn't be charged for it. However, the person found out that it was available in the nearest store to me so I ended up driving there to buy it... the service could do with some improvements.
15 March 2026
Reply from Farro
Hi there, we’re sorry that was your experience. We’ve taken this on board and will work to improve.
The 3 bottles of seltzer were all…
The 3 bottles of seltzer were all leaking. Not impressed at all
18 March 2026
Reply from Farro
We are sorry to hear this, please email us at hello@farro.co.nz so we can resolve this promptly.
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