An extensive range of delicious pre-prepared meals and quality fresh produce. I arranged a care pakage from Australia to be delivered for my elderly father in NZ. Everything was delivered next day, pa... See more
Company replied
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Review summary
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Availability of vegetarian friendly pastry and timely delivery. I had been to four local super markets (these had beef fat or traces of crustaceans options which weren't for me). The delivery was a bi... See more
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I just wanted to say a huge thank you! We were ordering a care package for a colleague on Waiheke Island and hit a slight hiccup with the order. Your team sorted everything out so quickly and went a... See more
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Very quick response when I mucked up date for delivery to Wellington. Easy to deal with for Gift cards of various amounts and types. Love the shop when in Auckland hence ordering from Farro. Feel it w... See more
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Company details
Written by the company
Farro has a fast, friendly and efficient online ordering service to bring your favourite Farro items to straight to your door. We offer same-day delivery with your orders picked, packed, and delivered by our personal shoppers, with a smile.
Contact info
Auckland, New Zealand
- farro.co.nz
4.5
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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First time doing an online delivery…
First time doing an online delivery order and it was brilliant
22 April 2026
Reply from Farro
Thanks so much! We look forward to serving you again.
Great for gifting
Ordered for a friend coming out of hospital. Everything was delivered as ordered on the day. Perfect experience.
22 April 2026
Reply from Farro
Thank you for your lovely review! We hope your friend felt cared for :)
Be warned the butter Chicken is very
Be warned the butter Chicken is very, very spicy, to hot for me
21 April 2026
Reply from Farro
Thanks for your feedback, and we’re sorry to hear it was too spicy for your taste. We’ll pass this on to our kitchen team as we know preferences can vary.
Excelllent until it came to paying
Excelllent until it came to paying. Very confusing as bank visa debit did not show up immediately as most do…was explained that will not show until order is packed… guess to allow for no substitutes… had to ring back HELP to clarify.. eventually showed a few days later just befor delivery..
Guess allowing substitutes fixes this but you don’t have to accept subs…
Would save Customer Help explaining…
Must add she was excellent…
20 April 2026
Reply from Farro
Thanks so much for your detailed feedback, and we’re glad our Customer Care team could help clarify things for you. We appreciate your comments and will take this on board!
Great food and speedy service
Great food and speedy service but my order was wrong when it arrived.
One item was wrong but when I rang the service was great, I was refunded for the missing items and told to keep the incorrect item with an apology.
As the food is great I’ll be ordering again
20 April 2026
Reply from Farro
Thanks so much for your feedback, we’re really pleased to hear our team was able to resolve this quickly for you. We appreciate your understanding and look forward to your next order!
Reply from Farro
Thank you for your review!
Not impressed really
I had difficulty navigating my order with a gift card and a new customer delivery discount. Then I got the wrong order. Not impressed really....
20 April 2026
Reply from Farro
We’re very sorry to hear about your experience, and we understand how frustrating that must have been. We’re glad we were able to resolve this with your order, and appreciate you bringing it to our attention.
Prompt and efficient service
19 April 2026
Reply from Farro
Thanks so much for your review, we’re really pleased to hear you enjoyed the service!
Reply from Farro
Thanks so much for your feedback, we’re so pleased to hear everything arrived as promised and that you enjoyed it!
Grapes and kiwi fruit were spoiled
Grapes and kiwi fruit were spoiled, broccolini lasted two days and then seemed perished. Not the greatest experience
13 April 2026
Reply from Farro
We’re very sorry to hear this, as this is not the quality we expect from our produce. We’ll be in touch with you directly to get this sorted.
I love Farro
I love Farro, always have. I have only recently used their delivery service though. It’s top class just as you’d expect from Farro. Very useful if you can’t get to the store. Highly recommended.
9 April 2026
Reply from Farro
We love that you love our delivery system as much as our stores!
Reply from Farro
Thank you for your review. We are pleased everything went so well!
Bad packaging
It was great that the packaging was absolutely ridiculous. It was a huge box with just the cards in the bottom and I thought that it was a waste for the environment and I’m not sure I’d do it again. Thank you.
13 April 2026
Reply from Farro
Thanks for your feedback, we really appreciate you taking the time to share it. We’ll pass this on to our leadership team to review, as we’re always looking at ways to improve our packaging and reduce waste.
The expensive Brie was squished
The expensive Brie was squished. The avocados were not the best.
5 April 2026
Reply from Farro
We’re so sorry to hear this, that’s really disappointing. We’ll be in touch with you directly to sort this out regarding the damaged items.
Reply from Farro
Thank you for your review. We're so pleased you enjoyed your Farro online experience and look forward to seeing you online again soon.
Quick delivery available.
Quick delivery available.
I would really like to be able to order heirloom tomatoes as my absolute favorite.
On delivery door bell not rung box left on front door step ......its ok but would have liked it to bought inside to kitchen bench as I have leukemia and couldn't lift it.
9 April 2026
Reply from Farro
Thank you for your review. We're sorry there were issues with the delivery of your order. Please feel free to contact us at hello@farro.co.nz or 09 360 0499 if you would like to discuss placing future orders.
easy to manage the website and make the…
easy to manage the website and make the order; order was dispatched and received quickly; all products were delicious and gratefully received
7 April 2026
Reply from Farro
Thank you for the great review!
Love that we can get your gorgeous food…
Love that we can get your gorgeous food in the Bop
8 April 2026
Reply from Farro
We love to hear this!
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