The sunglasses are as expected and no issues here, I did however pay an additional £5.95 for next day delivery due to knowing I would be at home and going on holiday shortly afterwards, what a was... See more
Company replied
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Review summary
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The product and overall service was excellent and easily deserved 5 stars. However the delivery by the Local Post Office was appalling. They claimed they had been twice and they hadn’t with no red... See more
Company replied
They lost my first pair I ordered—customer service was nice and responsive but ineffective. They did let me know when the next order was available and I got a tremendous deal on a pair of Christian Di... See more
Company replied
When ordering it says delivery next day until you put in prescription details. Then it says 1-5 working days, after paying confirmation email says 7-10 days. So always read the delivery times otherwis... See more
Company replied
Company details
- #42 of 44 best companies in Glasses store
- #26 of 26 best companies in Optician
- #47 of 48 best companies in Sunglasses shop
Written by the company
Shop our huge selection of designer glasses, sunglasses and prescription sunglasses online at best available prices with FREE UK delivery and 14-day returns. We ship worldwide.
Contact info
Chiswick High Road 150, W4 1PR, United Kingdom
- fashioneyewear.com
3.9
Great
14k reviews
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Excellent customer service
Excellent customer service, super fast delivery and competitive prices! Wonderful!
24 June 2026
Reply from Fashion Eyewear
Flaninho,
We're absolutely thrilled to hear that you experienced excellent customer service and were pleased with our fast delivery and competitive prices. Thank you for your wonderful feedback!
Best wishes
Fashion Eyewear Customer Services
When ordering it says delivery next day…
When ordering it says delivery next day until you put in prescription details. Then it says 1-5 working days, after paying confirmation email says 7-10 days. So always read the delivery times otherwise its a good place to buy designer glasses, good prices. I got lense fitted elsewhere within 2 days so if your in a hurry just get the frames like I did otherwise if no rush then buy from here.
24 June 2026
Reply from Fashion Eyewear
Adam,
We appreciate you sharing your experience regarding our delivery estimates. We understand how frustrating it can be when delivery times change during the ordering process, especially when you are looking forward to receiving your new glasses. We are always working to make our delivery information clearer and more consistent at every stage of the purchase. We are glad to hear you found our designer glasses and prices to be good. Your feedback is valuable as we continuously strive to improve our services for all our customers.
Best wishes
Fashion Eyewear Customer Services
You offer quality eye wear at an…
You offer quality eye wear at an affordable price. Service was fantastic, informing always with up to date progress. I recommend your company to everyone.
Carol S.
22 June 2026
Reply from Fashion Eyewear
Carol SHAFFER,
We're so happy to hear you appreciate our eyewear quality and pricing! Providing fantastic service and keeping you informed is always our goal. We truly value your recommendation!
Best wishes
Fashion Eyewear Customer Services
Great product, even better after sales care.
Affordable, quality designer product with fast international delivery and great after-sales care.
The item I had ordered ended up out of stock. The team were clear with options available, and worked quickly to re-stock and dispatch the item well within their stated timeframes.
24 June 2026
Reply from Fashion Eyewear
M.,
We're so glad to hear you appreciate our affordable, quality designer products and fast international delivery! We understand it's disappointing when an item is out of stock, and we're pleased our team could quickly resolve this for you. Thank you for your wonderful feedback.
Best wishes
Fashion Eyewear Customer Services
Simply the bestWebsite easy to navigate.
Website easy to navigate.
The ability to test try on made it much easier to make a decision to purchase.
Short time to arrive in Australia.
The frame is tortoiseshell and very close to the picture on the site.
Very light frame. Can’t wait for lense to go in.
8 July 2026
Reply from Fashion Eyewear
Christine ,
We are so happy to hear that our website was easy to navigate and that the try-on feature helped with your decision. We are also glad the frame arrived quickly and met your expectations. Thank you for your wonderful feedback!
Best wishes
Fashion Eyewear Customer Services
I had to reach out to customer service…
I had to reach out to customer service because the online checkout said that they couldn’t deliver to my address. Customer service was able to have my Chanel frames delivered to my address.
Thank you for your service and I will be purchasing products again!
24 June 2026
Reply from Fashion Eyewear
Mrs montra allen,
We are so glad our customer service team could assist with your Chanel frames delivery. We appreciate your kind words and look forward to your next purchase with us!
Best wishes
Fashion Eyewear Customer Services
you guys sent the wrong model of…
you guys sent the wrong model of glasses i have rung up and sent emails and still no reply please check my purchase and compare to what you sent and you will see the mistake
23 June 2026
Reply from Fashion Eyewear
David Shotton,
We are very sorry to hear that you received the wrong model of glasses. We can't see any emails from yourself or any voicemails. We have however, emailed you today to help resolve the issue. We are looking into this immediately to rectify the situation for you.
Best wishes
Fashion Eyewear Customer Services
I have ordered sun glasses twice now…
I have ordered sun glasses twice now great choice and a really good price had a problem with delivery for my last pair it was Royal Mails problem Fashion eyewear kept me up to date brilliant will definitely use them again
22 June 2026
Reply from Fashion Eyewear
Paulene Woodcock,
We're so glad you've enjoyed our selection and pricing on your sunglasses! We appreciate you highlighting our communication during the delivery issue, and we're delighted to know you'll shop with us again.
Best wishes
Fashion Eyewear Customer Services
Reply from Fashion Eyewear
Sindeny White,
We are so happy to hear that the product was exactly what you wanted. We truly appreciate your positive feedback!
Best wishes
Fashion Eyewear Customer Services
Reply from Fashion Eyewear
Leslie Yong,
We are so pleased to hear that you are happy with the great value and high quality of your purchase. Thank you for sharing your positive experience!
Best wishes
Fashion Eyewear Customer Services
Bought my missus a pair of sunglasses…
Bought my missus a pair of sunglasses that did not fit for her birthday and because you did not respond to my emails I had to get her another pair that fitted from a different place. Please can I send them back. Order number is. #VRP713ROV
20 June 2026
Reply from Fashion Eyewear
Hi Marc
Thank you for your review.
We can see that you emailed is on 8th July in the evening and we responded on how to return on the early hours of July 9th. We have a read receipt from the same morning.
If you need us to resend the email please contact us via email chat or phone.
Many thanks
Fashion Eyewear Customer Services
Reply from Fashion Eyewear
Lynda mumford Mumford,
We are so happy to hear that our quick service and product quality met your expectations. We truly appreciate your kind words!
Best wishes
Fashion Eyewear Customer Services
I love my new Oakley shades
I love my new shades! They had the same pair at Lenscrafters for twice as much as you guys. So glad I found you online!
22 June 2026
Reply from Fashion Eyewear
Peter Kuhn,
We're so happy to hear that you love your new shades and found such a great deal with us! We appreciate you choosing us for your eyewear needs.
Best wishes
Fashion Eyewear Customer Services
Quality frames
Quality frames, great price. Always a 5⭐ treatment. Can't wait to purchase my next pair of prescription glasses. Highly recommend.
22 June 2026
Reply from Fashion Eyewear
Mark,
We are delighted to hear you are so pleased with the quality and value of your frames. We look forward to assisting you with your next purchase!
Best wishes
Fashion Eyewear Customer Services
My sunglasses were crooked....horribly…
My sunglasses were crooked....horribly crooked....so upset...amd they were extremely expensive.
22 June 2026
Reply from Fashion Eyewear
Burlinda,
We are truly sorry to hear that your expensive sunglasses arrived crooked. We understand how disappointing this must be, and we appreciate you bringing this to our attention. We have sent you ane mail on helping get this resolved.
Best wishes
Fashion Eyewear Customer Services
No care about customers
I ordered my glasses from fashion eyewear
I trust this company and now first time I had very bad experience because I ordered last month now 14of July still I didn’t get anything I emailed to them so many time only ones replied because I wrote them reviews I paid about $300 money is not important but my happiness and my stress level too high ever I checked post office they said contact yo fashion eyewear but no one care about delivery issues I was excited get my new glasses but now happen first I waste time I waste my money I’ve got too much stress every single day
I ordered so many things from overseas but this is first time this Fashion eyewear no care about customer service I feel very disappointed I asked them so many time refund or send me new
Glasses but no one care about my email
22 June 2026
Reply from Fashion Eyewear
Hyojoung Nam,
We are very sorry to hear about your experience with our delivery service. We can see that you emailed on July 6th and we replied on July 7th to your query. Our team are currently in the process of helping your with your parcel.
Best wishes
Fashion Eyewear Customer Services
Excellent product and Service. Royal Mail let you down on delivery.
The product and overall service was excellent and easily deserved 5 stars.
However the delivery by the Local Post Office was appalling. They claimed they had been twice and they hadn’t with no red card left. I had to go to the Delivery Office to collect but had to try and track where the item was as it was urgent for us.
Shame everything else was excellent. Maybe change your delivery supplier🤷.
22 June 2026
Reply from Fashion Eyewear
We're happy to hear our product and service met your expectations. We're truly sorry to learn about the delivery issues you experienced with the local post office. We understand how frustrating it is when a delivery doesn't go smoothly, especially for an urgent item. We are always reviewing our delivery partners to ensure a better experience for our customers.
Best wishes
Fashion Eyewear Customer Services
Reply from Fashion Eyewear
Richard Gahagan,
We are so pleased to hear that you found our prices, quality, and delivery speed to be excellent. Thank you for your positive feedback!
Best wishes
Fashion Eyewear Customer Services
These were the fifth pair of designer…
These were the fifth pair of designer sunglasses I have bought from this company. I keep going back to them because the products are fantastic, prices are fantastic and delivery times are so fast. I highly recommend them.
22 June 2026
Reply from Fashion Eyewear
Susan COULSON,
We are so pleased to hear that you consistently enjoy our products, pricing, and fast delivery. Your continued support and recommendation mean a great deal to us. We appreciate you choosing us for your fifth pair of sunglasses!
Best wishes
Fashion Eyewear Customer Services
Ease of ordering prescription glasses…
Ease of ordering prescription glasses and quick delivery.
19 June 2026
Reply from Fashion Eyewear
rz,
We are so pleased to hear that you found the process of ordering your prescription glasses easy and that you experienced quick delivery. Thank you for your kind words!
Best wishes
Fashion Eyewear Customer Services
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