I loved the t shirt, and my friends liked it too especially my Veterans breakfast club
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Picture of item looks like knitted jumper but is actually printed nasty nylon material. Took forever to come and vet little feedback from seller. When I said I was going to give negative feedback the... See more
Company replied
The timeline for delivery was longer than I anticipated and communication was poor when trying to get confirmation. The product itself is ok.
Total Chinese crap avoid like the plague . Update - FashionLilli pleaded via email to remove this review offered a refund then reported the review to TrustPilot for review stating it contained harmf... See more
Company replied
Company details
Information provided by various external sources
Fashionlili provide high quality dresses, tops, jumpsuits, shoes and bags with the newest design.
Contact info
United Kingdom
- fashionlili.com
2.4
Poor
45 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Didn’t expect the collar to hold its shape all day
Folded it up after work and the lines from the box crease just vanished in an hour—my last few polos kept the fold marks forever. Kind of obsessed with the snap-back fabric feel, feels sturdier than mall ones. Minimal loose threads too.
23 April 2026
Laid it out, collar still crisp
After a couple wears, the collar holds its shape better than what I grabbed at the market last month – even after shoving it in a backpack. Edges don't curl up awkwardly and there’s no loose stitching along the yellow stripe, which usually goes first for me. Gets less wrinkled than I expected.
22 April 2026
A bunch of lying charlatans
A bunch of lying charlatans.
Don't be a victim like me.
9 February 2026
Unprompted review
Reply from Fashionlili
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that our product and service have let you down badly and left you feeling betrayed and deeply dissatisfied, and we fully understand just how angry and let down you must be at this moment. Please send your order details and any relevant information to our customer service email address: service@fashionlili.com . Our professional customer service team will treat your case with the utmost urgency and priority, and do everything we can to provide you with a fair and proper solution within 24 hours. Please give us a real chance to correct this serious mistake and earn back your trust; thank you very much.
Think twice
Ordered my top long ago still not arrived sent email after email and have had no response at all quick enough to take the money but don’t seem interested with customer relations was told it’s coming from uk but now I’m not so sure shocking would definitely think twice before ordering from them 2 day delivery I was told
31 January 2026
Unprompted review
Reply from Fashionlili
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@fashionlili.com , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
I bought three shirts in January for…
I bought three shirts in January for the rugby six nations and have not received them yet so a bit annoyed at this and would like my money back please thank you
31 January 2026
Unprompted review
Reply from Fashionlili
Dear Customer,
Thank you for sharing your experience; your feedback helps us continuously improve. We sincerely apologize for this unfortunate incident. We always uphold the principle that "every trust deserves to be protected," and as a legally authorized company, your satisfaction is the reason for our existence. If your order has not been delivered, please contact our dedicated customer service team immediately (email: service@fashionlili.com ). Our team will address your issue within 24 hours. We promise that all products are covered by after-sales service. Thank you for giving us the opportunity to make things right.
Never received the item!!
Never received my order, and the refund was issued late. Please be cautious.
20 January 2026
Fabulous after care and customer service
Fabulous after care and customer service
23 January 2026
Unprompted review
The worst shirt print I have ever seen…
The worst shirt print I have ever seen - its now a duster as its was not fit to wear - its a joke - oh and I don’t want a further solution as the shirt quality was 1 out of 10 and the print was shoddy and the print had run - you are not cabable of producing any clothing
5 January 2026
Unprompted review
Reply from Fashionlili
Dear Customer, thanks for your review. We’re sorry your item didn’t match your expectations. For further assistance, please contact our support team at service@fashionlili.com with your order details. We’ll be happy to help you find a suitable solution.
Picture of item looks like knitted…
Picture of item looks like knitted jumper but is actually printed nasty nylon material. Took forever to come and vet little feedback from seller. When I said I was going to give negative feedback they offered me 50% of next order. If it’s this bad I wouldn’t want to buy anything from them.
Please think twice before buying off Facebook advertising x
18 December 2025
Unprompted review
Reply from Fashionlili
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@fashionlili.com. We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.
My Jesus Plaque
I am only posting my out of 5 mark because I have been promoted too. I like my Jesus plaque and will use it in my place when I move home.
19 January 2026
5 STAR
Just one email to customer services, one email back and the problem was solved. Proper old-time service—polite, fast, and positive. 5 Star.
20 January 2026
Do not buy quality crap and no returns
Do not buy quality crap and no returns
20 November 2025
Unprompted review
Reply from Fashionlili
Dear valued customer, thank you for taking the time to provide us with your valuable feedback.
We sincerely apologize for your unpleasant experience and fully understand your disappointment and dissatisfaction. We highly value your feedback and sincerely hope to have the opportunity to resolve this matter for you.
Please send the details of your situation and relevant information to our customer service email address: service@fashionlili.com. Our professional customer service team will do their best to resolve the issue within 24 hours of receiving your email. We sincerely hope to compensate for the inconvenience this has caused you, and thank you again for your patience and understanding.
We hope to receive your understanding and have the opportunity to provide you with satisfactory service again.
Wrong item sent, not as described but refund was handled well
The wrong item was sent and it was not as described, but the refund was issued quickly and without any hassle. Communication was friendly and fast.
6 January 2026
Didn’t arrive on time clearly
Didn’t arrive on time clearly
Coming from China Korea or Taiwan but at least be honest on postage time
don’t hide postage times this was a present and postage times made it late so I had to cancel and buy another present instead !!! No idea on product as it was never received fought for a refund !!
4 November 2025
Unprompted review
Reply from Fashionlili
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@fashionlili.com , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
Not enough delivery schedule information …
The timeline for delivery was longer than I anticipated and communication was poor when trying to get confirmation. The product itself is ok.
23 December 2025
Unprompted review
Total Chinese crap avoid like the plague
Total Chinese crap avoid like the plague .
Update - FashionLilli pleaded via email to remove this review offered a refund then reported the review to TrustPilot for review stating it contained harmful content .
Refund issued the least i'd expect given the low quality of the goods received as shown by the other reviews of FashionLilli on here BE WARNED - low quality items you think are cotton but shiny fake material coming from China .. As previously stated steer clear of their site and save your money for a quality item.
18 December 2025
Unprompted review
Reply from Fashionlili
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@fashionlili.com , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
Terrible
Ordered a remembrance day hoodie 3 weeks ago still not arrived would not recommend this company (my bad as didn't realise when I ordered it it would be from china) still terrible service though
12 November 2025
Unprompted review
Reply from Fashionlili
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@fashionlili.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
I ordered a Remembrance Sweatshirt in…
I ordered a Remembrance Sweatshirt in plenty of time for it to be received in time. My payment went through my bank account 2 + weeks ago no sign of a delivery date no communication from this company on my account it says it’s on its way !! Will not be ordering from this company in future.
8 November 2025
Unprompted review
Reply from Fashionlili
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@fashionlili.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Cheap knock off
Came in but nothing like it was advertised! Looked like a cheap knock off from temu. Was really disappointed as looked cheap and horrible definitely not worth the money
4 November 2025
Unprompted review
Reply from Fashionlili
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@fashionlili.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Communication is next to none
Communication is next to none. Tracking states item has been shipped but hasn't moved in the last 5 days. I have emailed the delivery company and the original seller.
Wouldn't recommend to anyone - service isn't what you expect from a company.
22 October 2025
Unprompted review
Reply from Fashionlili
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@fashionlili.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
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