Great company I purchase a Louie Vuitton 60 duffle bag and it was brand new. Even though the pictures showed a small stain inside when I got it the stain was hardly visible. So don’t be scared of th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I didn’t think twice when I purchased this bag, because I wanted it for my collection. But after receiving I realized (or forgot) that this bag is so big, it could fit a saddle and boots in it! Thanks... See more
I was really impressed with the quality of bag I received. I felt like the photos were great, and I felt like it was a more than fair price set for the item. It was 0 hassle, I’ve ordered from other c... See more
Company replied
I received my order relatively quickly and was very pleased with the experience. I appreciated the included nail file, and the item arrived in great condition. Unlike many secondhand products, it did... See more
Company replied
Company details
About FASHIONPHILE
Written by the company
100% authentic guaranteed. The leader in pre- owned ultra-luxury accessories. 
Why Shop & Sell with FASHIONPHILE?
We’ve got your favorite designers.
Contact info
6359 Paseo Del Lago , 92011, Carlsbad, United States
- 844.619.8902
- info@fashionphile.com
- fashionphile.com
4.5
Excellent
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 46% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always good
As usual, Fashionphile is a great place to shop. You can trust their product descriptions and they have fast shipping. I have a great deal of confidence when shopping here.
15 June 2026
Unprompted review
Reply from FASHIONPHILE
Cheryl,
We truly appreciate your continued trust in FASHIONPHILE. It means so much to know our descriptions, shipping, and overall shopping experience give you confidence each time you order. We’re grateful to have you coming back and hope you enjoy your latest find!
Great experience!
Bag was in perfect condition. Incredible price too. Great purchase!
8 June 2026
Unprompted review
Reply from FASHIONPHILE
Patricia,
That’s exactly the kind of find we love for our clients! We’re so glad your bag arrived in perfect condition and at a price that felt just right. Enjoy your new luxury bag, and thank you for shopping with FASHIONPHILE!
Beautiful Purse
The purse is in wonderful shape! Thank you for making the purchase so easy.
1 June 2026
Unprompted review
Reply from FASHIONPHILE
Rebecca,
We’re so glad your purse arrived in great condition and that the purchase felt effortless. Thank you for choosing FASHIONPHILE. Enjoy your new piece!
Timely and special care with delivery
4 June 2026
Unprompted review
Lovely items that shipped quickly and…
Lovely items that shipped quickly and in pristine condition
14 June 2026
Unprompted review
Excellent
Excellent! I can't wait to make my next purchase at fashionphile.
Great quality products and a wonderful customer service.
Highly recommend fashionphile
31 May 2026
Unprompted review
Reply from FASHIONPHILE
Lula,
We truly appreciate your recommendation! Our Concierge Team works hard to provide thoughtful service alongside the quality pieces our clients love. We’re so glad you had an excellent experience and look forward to helping with your next FASHIONPHILE find.
Best Pre-Loved Fashion Experience
Shipped super fast and bag was exactly as described in excellent condition! Original dust bag was included as well! So happy with my purchase, thank you Fashionphile!
29 May 2026
Unprompted review
Reply from FASHIONPHILE
Col,
We’re so happy to hear this! Our team takes great care in accurately presenting each piece, so it’s wonderful to know your bag arrived quickly, exactly as described, and with the original dust bag included. Enjoy your beautiful new purchase!
The shipping was somewhat fast
The shipping was somewhat fast. I wish it would be faster. Love the bag!!!!
29 May 2026
Unprompted review
Reply from FASHIONPHILE
Amy,
Thank you for your feedback! We’re so glad you love your bag. Orders ship with UPS Ground, and while transit times may vary once a package is with the carrier, we understand the excitement of waiting for a new piece to arrive. We appreciate you shopping with FASHIONPHILE and hope you enjoy your purchase!
Received exactly what I ordered
Received exactly what I ordered. It was very well packaged and put together. I love that there was no shipping fee or return fee made it easy to shop please with my product. I will be shopping from fashionphile again.
26 May 2026
Unprompted review
Reply from FASHIONPHILE
We’re so glad your order arrived exactly as expected and was packaged with care. Making luxury shopping feel easy and confident is so important to us, and we’re happy to hear the shipping and return experience added to that. We look forward to having you shop with FASHIONPHILE again!
Absolutely perfect
Absolutely perfect! Everything described was what I received! I will be shopping with fashionphile again! And then on top of the actual item they refunded me the cost of a discount code! I tried a discount code that didn’t work but come to find out it was my error I had the wrong text. They still granted me the discount! I couldn’t have been happier! You have a loyal customer fashionphile!
28 May 2026
Unprompted review
Reply from FASHIONPHILE
This is wonderful to hear! We’re so glad your item arrived exactly as described and that our Concierge Team was able to help with the discount after your purchase. It means so much to have earned your loyalty, and we’d be happy to welcome you back to FASHIONPHILE anytime!
I love Fashionphile
I love Fashionphile! I’ve purchased from them three times and each purchase has been great. I love that their quality rating scale is very strict, so I know I’m getting items in great condition.
5 June 2026
Unprompted review
Reply from FASHIONPHILE
Laura,
We truly appreciate your continued support! Our condition rating standards are designed to give clients a clear and transparent understanding of each piece before purchase, so we’re glad that accuracy has come through across your orders. Thank you for trusting FASHIONPHILE. We hope you enjoy your latest find!
Purchase was easy and delivery was…
Purchase was easy and delivery was fast. The bag was in excellent condition. Like new, I’d say. Loved it
24 May 2026
Unprompted review
Reply from FASHIONPHILE
Justyna,
We’re so happy to hear your bag arrived quickly and in excellent condition. A smooth purchase and a piece that feels like new is exactly what we love for our clients. Enjoy your new luxury find!
Bag arrived in pristine condition and…
Bag arrived in pristine condition and the color was as expected. Glad I didn’t have an issue with the shipping because signing in person has been problematic in the past.
26 May 2026
Unprompted review
Reply from FASHIONPHILE
Keisha,
We’re so glad your bag arrived in pristine condition and that the color was exactly as expected. We’re also happy to hear delivery went smoothly this time. Signature confirmation is required to help protect high-value pieces in transit, and we appreciate your understanding. Enjoy your beautiful new bag!
Worth it
The description and additional requested pictures were helpful for this first time Fashionphile shopper. I wasn’t sure what to expect once I received a bag that only noted “light scratches” on the hardware. However, I was pleasantly surprised. Other than some tiny scratches where the strap connected to the bag, the bag was completely flawless. Those scratches would be unavoidable by only taking the strap on and off a few times. It was totally worth purchasing this LV Capucines bag pre-loved to save a little over 2k.
I particularly was drawn to the refund policy. It made me feel more comfortable purchasing the bag knowing if it doesn’t match the description or photos I received, I wouldn’t need to argue about penalties or restocking fees to send it back. You shouldn’t be penalized for not agreeing with the condition stated in the descriptions.
I will certainly order from Fashionphile again.
24 May 2026
Unprompted review
Reply from FASHIONPHILE
Misty,
Thank you for such a thoughtful review! We're especially honored that you chose FASHIONPHILE for your first purchase and that your Louis Vuitton Capucines exceeded expectations. Providing detailed descriptions, additional photos, and a shopping experience clients can feel confident in is incredibly important to us.
We're delighted your purchase felt worthwhile and that our return policy provided added peace of mind throughout the process. Thank you for placing your trust in us, and we look forward to welcoming you back to FASHIONPHILE for your next find!
Loved the color of my wallet
20 May 2026
Unprompted review
Reply from FASHIONPHILE
Thank you for sharing, Victoria! We're delighted your order arrived sooner than expected. We hope you're enjoying your new piece and thank you for choosing FASHIONPHILE!
Great communication
Great communication, tracking and packaging. The bag was in perfect condition.
28 May 2026
Unprompted review
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