Fashionwallpaper Reviews 

1,017
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and highly competitive prices offered across the entire wallpaper and fabric range. People also appreciate the user-friendly website experience and the helpful support team assisting them when placing orders online. However, some customers also noted frustration regarding unexpected return shipping costs and strict policies concerning non-refundable print-to-order items. A few reviewers additionally mentioned receiving the incorrect color variant or experiencing minor difficulties with online order details and communication. Consumers stated that getting help with these specific product issues was sometimes challenging.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting extremely fast shipping... See more

Product

Clients share positive opinions on product, highlighting the great selection and competitive pricing compared... See more

Price

Consumers find prices to be very competitive, often noting significant savings compared to other retailers.... See more

Order

Customers consistently note positive experiences with order processes, highlighting user-friendly websites,... See more

Service

Users describe positive interactions with service, highlighting excellent quality, competitive prices, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first order of samples didn't arrive. I'd had an email saying it was on its way so I presume it was lost in the post. Another was sent immediately. My 'proper' order arrived promptly. The price... See more

Rated 5 out of 5 stars

Used this company originally as their prices were the lowest for my purchase of William Morris wallpaper but although their prices were the best, they haven’t cut back on customer services or cheaper... See more

Rated 5 out of 5 stars

I came across Fashion Wallpaper a month ago. I phoned them yesterday as I wanted to find out delivery times. Sophie was lovely and said if I placed my order straight away it would be sent out the same... See more

Rated 5 out of 5 stars

I found the website easy to navigate and very straightforward. The pictures used were accurate. Whilst buying the wallpaper needed, it also suggested the paste to use. Having used Fashionwallpaper... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 64% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(1,017)

161 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

very disappointed with this wallpaper…

very disappointed with this wallpaper ... we have used william morris paper a few times and not had a problem, but this paper however was difficult to work with the paper ripped at times and the colour came off , so not to happy with final result

17 September 2025
Rated 5 out of 5 stars

Quick response, great customer service

I had ordered some Emma Shipley wallpaper however the labelling was incorrect during manufacturing. From the very first email reporting this they respond quickly and we're always in touch with myself.
I cannot fault their customer service and have today received the correct wallpaper saving £70 off for the same wallpaper from them instead of the ES site.

9 August 2025
Unprompted review
Rated 5 out of 5 stars

Great prices and service

Used this company originally as their prices were the lowest for my purchase of William Morris wallpaper but although their prices were the best, they haven’t cut back on customer services or cheaper (or chargeable) delivery. I sent several emails as I wanted to reserve a spare roll with the same batch number - all were responded to very promptly. My wallpaper arrived well packaged the next day. Cannot fault them and would definitely use again. Refreshing to have a company with such great prices that haven’t skimped on other areas of service.

4 September 2025
Rated 1 out of 5 stars

Disappointing

I was attracted to them for the curtains and wallpaper options as well as the paint because I have a whole house to decorate. I had an issue with the paint I ordered and contacted their customer service via email as the phone number given was not answered.
The replies were pretty rude and what could have been a simple explanation and offer to help me choose the correct finish was dealt with really poorly. They showed zero knowledge of the product and were not able to provide me with an advice on what would be best for my project. Instead they used phrases such as ‘I don’t know where you read that’. This purchase (and the subsequent emails) was really not worth the effort at all and I will be buying from one of the many companies who cares enough to train employees to at least sound like they care with all my future purchases.

11 September 2025
Unprompted review

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