Removals Cardiff Reviews 

46
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company and praise the exceptional level of assistance provided. Customers frequently mention that the staff are exceptionally helpful, friendly, and hardworking throughout the entire moving process, even under challenging conditions. People also deeply appreciate the prompt arrival and highly efficient service, ensuring that all belongings are carefully protected and safely transported. Reviewers consistently highlight how remarkably easy it is to arrange everything, noting that communication remains clear, dependable, and reassuring from start to finish. Consumers enthusiastically recommend these reliable services for anyone looking to transition smoothly without facing unnecessary stress.

What people talk about most

Service

Customers report highly positive experiences with the removal service, praising the team for being... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing them as extremely friendly, polite, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We always use Peter, his lads are really efficient, helpful and go above and beyond. They moved my elderly Father last year from Llandaff to Penarth which would have been very stressful if not for th... See more

Rated 5 out of 5 stars

Absolutely amazing service. Communication clear and concise. The first firm to actually go above what they promised on the phone, and very reasonable too! These guys saved our skin, were so fast in re... See more

Rated 5 out of 5 stars

Fantastic service. Amazing value. Knew exactly what they were doing. All the padding and secure cables. Worked around out timescales. Just fantastic.

Rated 5 out of 5 stars

Immediate response to our initial enquiry, no fuss quick price estimate, started the job within a couple of hours, very clear and respectful communication, no misunderstandings, service way above and... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

46 reviews

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4.8

All reviews

(46)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very satisfied

Fitted my job in at quite short notice and were good at keeping me updated. The team worked very efficiently and I was very pleased with the job. I would definitely use them again.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Great move

Amazing service from the two guys, packed a large load into the van with no problems and very quickly got it to the new place. Friendly and helpful the whole day - would definitely use again.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Great movers

The 2 guys were great at helping us move from Cardiff to the Vale. We thought they'd need to do 2 trips but managed to fit everything in their one van and were very helpful the whole day. Very reasonable prices as well, definitely recommend!

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Great company

We always use Peter, his lads are really efficient, helpful and go above and beyond. They moved my elderly Father last year from Llandaff to Penarth which would have been very stressful if not for the lovely lads who made it easy, we had them back again today to move stuff for my Daughter and again great lads and service. Would highly recommend 👌

19 February 2026
Unprompted review
Rated 1 out of 5 stars

AVOID for long distance moves

Date of experience 22/09/22

AVOID for long distance removals. We employed them to move us from Ebbw Vale, Wales to Ipswich, South East England. His workers arrived on time but they sat outside for nearly an hour before they came in to start. Because they took so long to load the vans they told us they would be storing our stuff in Cardiff, on speaking to Peter he said there wasn't time to take our stuff to Ipswich and refused to back down, in doing so he broke the contract. It meant we would be in Ipswich and our stuff in Cardiff. A lot of expensive items went missing, including my late father's ceiling fan which I treasured and many items were broken, they seemed to treat our goods with disrespect, throwing them into the vans and the storage units. Also storage units were half empty so cost us more for more storage units.

We had to employ another company to complete the move, so ended up paying twice for the move and lost a lot of money due to the big items missing, the breakages and extra storage in Cardiff.

We have picture evidence etc of all of this.

25 April 2025
Unprompted review
Removals Cardiff logo

Reply from Removals Cardiff

I am writing in response to the recent letter you sent regarding your move from Ebbw Vale to Ipswich.

I must clarify that the accusations you have made are entirely false and misleading. As you are fully aware, this matter was taken to court and was decided in my favour. The court found no wrongdoing on my part, and your claims were dismissed.

It is therefore unacceptable that you continue to repeat the same accusations — especially after a legal judgment has been made. These repeated, baseless claims are beginning to appear as nothing more than a form of retaliation, which I will not tolerate.

At no point did I or my team break any part of our agreement. Any decisions regarding the logistics of your move were communicated clearly and professionally at the time. The handling of your items was done with care, and any suggestions to the contrary are both inaccurate and defamatory.

I urge you to stop spreading false information and to respect the outcome of the legal proceedings. If you continue to make defamatory remarks or attempt to damage my business reputation further, I will have no choice but to take additional legal action.

The matter is closed. I suggest we both move forward and leave it that way.

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