JMS James was excellent, so helpful, accommodating & easy to talk to. James resolved the issue of a file that needed deleting due to potential malware/scammers. Im relieved its been resolved, I have a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #8 of 29 best companies in Web hosting company
- #2 of 21 best companies in Cloud Computing Service
- #1 of 5 best companies in Cloud storage service
- #2 of 8 best companies in DNS Provider
- #2 of 7 best companies in Email service provider
Written by the company
Fasthosts is a leading web hosting provider. Innovation drives our business: we've been designing new ways to give our customers complete control of the internet, since our inception in 1998. Based in the UK and operating 24/7 from our dedicated UK data centres, we keep over 1 million domains running smoothly and ensure over 42 million emails are delivered safely each day. All our services can be self-managed through our Fasthosts control panel. Services include domain names, shared web hosting, business-class email, dedicated servers, VPS, secure online storage, online backup, and more. We also maintain a highly successful reseller channel and partner programme.
Fasthosts Internet Details
Written by the company

Our Promise to You
Commitments that add value to you and that you can trust.

Contact info
No.2 Cathedral Walk, The Forum , GL1 1DF, Gloucester , United Kingdom
- 0333 0142 700
- fasthosts.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
After a particularly fraught Plesk…
After a particularly fraught Plesk sever down situation, on a critical installation,!.Ben came to the rescue. Incredible service as always. I’ve just got a hefty mobile call to pay for 😏. But genuinely thankful for the professionalism of FastHost. That’s why I’ve been customer since 1999. These guys ROCK 🤘
Rochelle was amazing
Rochelle was amazing - she probably saved me from a complete nightmare of loosing my emails by making sure the emails are backed-up properly before upgrading to a new package. This is very refreshing and appreciated because the customer care Rochelle demonstrated is why I stay with Fasthosts; thanks Rochelle!
Drix was very helpful & talked me…
Drix was very helpful & talked me through the process patiently, then checked everything was working as it should.
Great customer service!
Kisty was excellent
Kisty was excellent, calm, patient, professional. Making the whole process smooth. She was always very kind polite - with a great sense of humour. She resolved my issue quickly and swiftly - so was wonderful
Thomas Y What a guy
Thomas Y What a guy late on Saturday has hopefully sorted a critical business email issue I was disappointed with Fasthosts other support agents as have been waiting for 12 hours for a call back.
But well done Thomas Y you did your job well
Kate was professional and helpful and
Kate was professional and helpful and, I hope, has helped me resolve the issue I have been having with outlook for some time ....
Very helpful
Although Kate could not give me an instant answer to my query, it only took her less than a minute to get the answer and resolve the issue right away.
As ever I am completely satisfied with the support I receive from Fasthosts and will continue to use their services as i have done for many years.
Great company, highly recommended.
Brilliant customer service
Brilliant customer service, Kate was very helpful , thanks
With Climen's help we had Outlook Triumph
With Climen's help I made a registry change that I would never have done myself. Then I setup the Exchange variant of Outlook on my Home PC.
Almost immediately, my mail, contacts, calendar and notes were visible again. I am so pleased with the result.
Kate was excellent in helping me…
Kate was excellent in helping me realise I bought the wrong stuff and a new domain I didn’t need she explained and sired out all of my mail options really happy
A Class customer service from KATE.
JMS James was excellent
JMS James was excellent, so helpful, accommodating & easy to talk to. James resolved the issue of a file that needed deleting due to potential malware/scammers. Im relieved its been resolved, I have a peace of mind knowing all is fine. Thank you James. A pleasant & positive service. James was eager to help - attentive and engaged throughout the call. Thank you for excellent service and I trust all is now resolved. AL
Help at Fasthosts with Enrico
I have used Fasthosts for 20 years plus and have always got good service. today I had a problem with our website and I called and spoke to Enrico he was fantastic. very understanding and very technically minded and got the website up and running in about 40 minutes.
Fasthost Customer Service in…
Fasthost Customer Service in Philippines host April was very patient while dealing with my recent query about my Domain. She was a pleasant person to speak to and she knows her stuff. Well done April. Keep up the good work👍🏾🙏🏿
James resolved the issue quickly and…
James resolved the issue quickly and efficently
Excellent and efficient Fasthost Customer Support from Christy
I contacted Fasthosts support and spoke with CHRISTY who was fabulous understood my concerns and issue guided me through solutions very clearly and effectively. Provided helpful and informative answers to all my questions. Fantastic communicator great customer service. I would rate Christy 10/10 outstanding thankyou
Excellent service from Jefferson…
Excellent service from Jefferson Quijano. Deserves a raise as he is a great example for rest of team.
Great support and after sales services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








