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Review summary

Created with AI, based on recent reviews

Considering 245 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff, noting that employees are often friendly, helpful, and professional, from initial phone calls to delivery and collection. Many people also appreciate the competitive pricing and the ease of the ordering process. However, some people were dissatisfied with the delivery and collection services, citing issues such as skips arriving late, not being collected on time, or even not being delivered at all. There were also instances where the skip was placed incorrectly, causing inconvenience. Some customers also mentioned unexpected additional charges.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised fast and on-time... See more

Service

Users describe ambiguous interactions with service. Many reviewers report extremely negative experiences,... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness and... See more

Order

Clients share ambiguous opinions on order. Many customers report issues with orders being cancelled, delayed,... See more

Price

People report ambiguous experiences with price. Many customers found prices competitive, with some noting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The skip was booked for Friday as I had a project planned for Saturday. All my materials were delivered and a mixer hired but no skip arrived. My Mrs called to enquire where it was and was told "sorry... See more

Rated 4 out of 5 stars

Made a telephone query to ensure they could deliver on a specific date which they confirmed and I booked online. Later received a call to advise they couldn’t deliver on the date they had previously c... See more

Rated 4 out of 5 stars

Good delivery and pick up service. Not great customer service. Wasn't informed about time Skip would be arriving on the day and no phone number readily available until you get the skip. Rang 2 differe... See more

Rated 3 out of 5 stars

Skip arrived fine, told would be collected 7 days later, which it wasn’t. I had to chase twice to get it removed 2 days later. Principal problem was I had booked to have drive cleaned ! Long list of t... See more


Company details

  1. #44 of 47 best companies in Waste-Management Service

Information provided by various external sources

Fast Skips is the fastest, easiest, and best-value place to sort out skip hire or man & van collection in the UK. No matter where you are in the UK, you can order waste removal services today that can be with you the very next day.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

cheapest is not the best

prices was right ,the trouble i had was phone on the morning they was going to turn up. to say the was not going to turn up till the monday ok it was only 3 days more but i arrange for some one to fill it up as i have ill health so i cancel the skip and look at somewhere else
cheapest is not the best

14 June 2025
Rated 1 out of 5 stars

Absolutely rubbish company

Absolutely rubbish company, they delivered the skip earlier that was planned and blocked everything on my driveway, disappointing but we would around it for a week, the week of the hire came and went, looked on their website they state the skips are collected 1-5 days after the week hire, well we are in the fifth day and guess what the skip is still there, I have emailed them numerous times to collect and trying to speak to someone today to find out when it was being collected is a fat waste of time, I just keep getting put to the overflow line and all they can do is to ask an agent to call me back, which surprise surprise they haven’t. So frustrated with this company, I can’t get my bins out, the kids bikes out or even the lawn mower. Yes they were cheaper than other companies but cheaper doesn’t mean better. I will never use this company again and we in the process of doing a full house refurb. Rubbish Rubbish

20 June 2025
Unprompted review
Rated 4 out of 5 stars

Early delivery of Skip

I was able to order the skip easily on line, great early delivery, which meant I had a full day on the day of arrival to fill the skip. We could have had the skip for a full week if we needed it, but once it’s full I can ring Fast Skips and they will collect it. We will use Fast Skips again as we know they’re reliable.

2 June 2025
Rated 1 out of 5 stars

Paid money on time. Skip 48 hrs late

Skip should have been delivered on Tuesday and wasn’t. Was promised it on Wednesday. Did not happen. Finally got it at 3.45 on Thursday. I’m on very tight time constraints and for a skip to be 48 hrs late is not good service

6 June 2025
Rated 3 out of 5 stars

Delays on collecting skip

Delivered on day it was booked for Which was a Thursday , we filled skip over that weekend and I sent a email Monday morning that the skip was ready for collection, no reply till Thursday that week to say it has been booked for collection and will be collected by the following monday .
No collection of skip at end of day Monday 😡
Contacted them again Tuesday to be told it will definitely be collected Wednesday .
Guess what no collection, no calls to say they have a problem, nothing.
I once again called to say it’s not been collected and told they will look into it 😡
The skip was finally collected this morning with no answers to why it’s wasn’t collected or apologies.

22 May 2025
Rated 2 out of 5 stars

Skip not delivered

I booked a skip at a reasonable price I was pleased with. Booking process was straightforward and I had a phonecall to remind me my skip would come the next day - Friday. However on the day the skip had not arrived by midday, no phonecall or message. I called Fast Skips to be told they had not been able to get in touch with the contractor and would try again and call me back. They called back to say the skip would now come on the Tuesday - 4 days away. Not happy to have to chase them to find out they were not coming when I had set the weekend aside for the clear out. On a positive note they refunded my money within 5 days and were apologetic. I wouldn’t use again.

30 May 2025
Rated 1 out of 5 stars

Don’t recommend

I ordered my skip for the 10th June, I called for an ETA and they advised the skip was now being delivered on the 12th. Had a guy call me back to say actually it is coming on the 10th by 15:00. It got to 16:00 so I called for an ETA and they said I was given false information and the skip will actually be delivered on the 12th. 3 of the staff wasn’t much help however I did speak to a lady who was very apologetic. 2 days later than expected is no use when you take the time off work to actually use the skip.

I cancelled the order over the phone to then be advised they don’t provide a cancellation email/text or cancellation reference which is also useless 👍🏼

10 June 2025
Unprompted review
Rated 1 out of 5 stars

Skip did not come on the agreed day

Skip did not come on the agreed day.

The order was then cancelled and money refunded. This was agreed with Fast Skips.

The following day a skip arrived and was abandoned at my property. 5 days later still trying to get this skip removed as it’s blocking access.
Avoid at all cost. You have been warned!!

2 June 2025
Rated 1 out of 5 stars

DO NOT RECOMMEND IF YOU NEED IT IN A TIME MANNER

Order a week in advance and got a phone call the day before the skip was due to tell me it won't be delivered till Friday if I was ok with this. Told them I needed it for Tuesday thats why I ordered it a week in advance told me ill get a phone call back to let me know if they could come. The day it was due in the mid morning saying it was coming friday. So I cancelled this and got a refund back.

27 May 2025
Rated 4 out of 5 stars

Delivery was delayed by a day but apart…

Delivery was delayed by a day but apart from that it was quick and easy to order and pay.
Delivery driver was friendly and helpful, asking where I wanted the skip then confirming when dropped that it was in the right position.

31 May 2025
Rated 2 out of 5 stars

Still waiting for skip to be collected…

Still waiting for skip to be collected nearly two weeks past the stated collection date. It’s causing hassle as not only is it blocking my drive but we are getting people coming by digging through it looking for scrap and leaving a mess.
The delivery was good, no complaints there but this has been a real let down.

16 May 2025

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