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Review summary

Created with AI, based on recent reviews

Considering 245 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff, noting that employees are often friendly, helpful, and professional, from initial phone calls to delivery and collection. Many people also appreciate the competitive pricing and the ease of the ordering process. However, some people were dissatisfied with the delivery and collection services, citing issues such as skips arriving late, not being collected on time, or even not being delivered at all. There were also instances where the skip was placed incorrectly, causing inconvenience. Some customers also mentioned unexpected additional charges.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised fast and on-time... See more

Service

Users describe ambiguous interactions with service. Many reviewers report extremely negative experiences,... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness and... See more

Order

Clients share ambiguous opinions on order. Many customers report issues with orders being cancelled, delayed,... See more

Price

People report ambiguous experiences with price. Many customers found prices competitive, with some noting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The skip was booked for Friday as I had a project planned for Saturday. All my materials were delivered and a mixer hired but no skip arrived. My Mrs called to enquire where it was and was told "sorry... See more

Rated 4 out of 5 stars

Made a telephone query to ensure they could deliver on a specific date which they confirmed and I booked online. Later received a call to advise they couldn’t deliver on the date they had previously c... See more

Rated 4 out of 5 stars

Good delivery and pick up service. Not great customer service. Wasn't informed about time Skip would be arriving on the day and no phone number readily available until you get the skip. Rang 2 differe... See more

Rated 3 out of 5 stars

Skip arrived fine, told would be collected 7 days later, which it wasn’t. I had to chase twice to get it removed 2 days later. Principal problem was I had booked to have drive cleaned ! Long list of t... See more


Company details

  1. #44 of 47 best companies in Waste-Management Service

Information provided by various external sources

Fast Skips is the fastest, easiest, and best-value place to sort out skip hire or man & van collection in the UK. No matter where you are in the UK, you can order waste removal services today that can be with you the very next day.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Brilliant service

Brilliant service, lovely helpful staff on the phones, great customer service.

Staff who dropped off and collected the skip were friendly and helpful too.

We know where to get a skip from in future. I've also recommended and passed details on to family and friends 😊

16 June 2025
Rated 3 out of 5 stars

Skip was delivered and put on pavement…

Skip was delivered and put on pavement blocking disabled access to the property. It was due to be picked up after 7 days however Called to have it collected as people have begun to thrown in their own rubbish was told within 5 days it will be collected and it still sitting outside after a further 7 days.

15 June 2025
Rated 4 out of 5 stars

The skip was booked for Friday as I had…

The skip was booked for Friday as I had a project planned for Saturday. All my materials were delivered and a mixer hired but no skip arrived. My Mrs called to enquire where it was and was told "sorry we have a driver off today, it will be Monday now" when I was told this I contacted the office and said Monday was unacceptable as I had plant on hire. The skip arrived at 07:45 on Saturday morning, so I'm glad I complained or my weekend would have been a disaster

14 June 2025
Rated 1 out of 5 stars

Slow skips

2 days late delivering and then took 5 days to collect after requesting pick up.
Communication atrocious. Didn’t the even let me know if wasn’t coming on the second failed delivery day. Twice promised to call back to let me know what was happening and didn’t.
Seem to think that taking your money does not form a contract so they claim that they have no obligation to provide a skip.
And the guy who picked the skip up said it had been booked by a different agent, so Fastskips is an agent who books skips through another agent, so at least 3 companies in the mix to add to miscommunication and delay.

AVOID!

12 June 2025
Rated 1 out of 5 stars

Bad communication

Booked holiday to fill it paid for a permit information wasn't passed to skip company skip arrived 2 days late should have gone direct to skip company they were great

23 June 2025
Rated 5 out of 5 stars

Great service

Great service, we have used the company several times in the last 12 months and have had no problems either with the on line ordering , the delivery or collection. The operatives have been courteous and helpful every time.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Easy to book and came very early in the…

Easy to book and came very early in the morning without any issues. I actually didn't hear them come, just walked out at 6.30am and it was there. The price was a little expensive but most things are in lichfield although they were the cheapest in the area.

17 June 2025
Rated 1 out of 5 stars

Skip arrived on time ( that's the 1…

Skip arrived on time ( that's the 1 star) we are now 2 weeks overdue for collection. Skip is blocking my driveway and is now postponing work that should have started well over a week ago. I have called 3 times only to be told they will look into it and get back to me ( no one has returned my calls) I've also sent 3 emails and 2 messages via FB still no reply. I will not use this company again and I will not recommend these to anyone!! Skip is still sitting on my drive and I have no idea when it will be collected.

23 June 2025
Unprompted review

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