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Review summary

Created with AI, based on recent reviews

Considering 245 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff, noting that employees are often friendly, helpful, and professional, from initial phone calls to delivery and collection. Many people also appreciate the competitive pricing and the ease of the ordering process. However, some people were dissatisfied with the delivery and collection services, citing issues such as skips arriving late, not being collected on time, or even not being delivered at all. There were also instances where the skip was placed incorrectly, causing inconvenience. Some customers also mentioned unexpected additional charges.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised fast and on-time... See more

Service

Users describe ambiguous interactions with service. Many reviewers report extremely negative experiences,... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness and... See more

Order

Clients share ambiguous opinions on order. Many customers report issues with orders being cancelled, delayed,... See more

Price

People report ambiguous experiences with price. Many customers found prices competitive, with some noting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The skip was booked for Friday as I had a project planned for Saturday. All my materials were delivered and a mixer hired but no skip arrived. My Mrs called to enquire where it was and was told "sorry... See more

Rated 4 out of 5 stars

Made a telephone query to ensure they could deliver on a specific date which they confirmed and I booked online. Later received a call to advise they couldn’t deliver on the date they had previously c... See more

Rated 4 out of 5 stars

Good delivery and pick up service. Not great customer service. Wasn't informed about time Skip would be arriving on the day and no phone number readily available until you get the skip. Rang 2 differe... See more

Rated 3 out of 5 stars

Skip arrived fine, told would be collected 7 days later, which it wasn’t. I had to chase twice to get it removed 2 days later. Principal problem was I had booked to have drive cleaned ! Long list of t... See more


Company details

  1. #44 of 47 best companies in Waste-Management Service

Information provided by various external sources

Fast Skips is the fastest, easiest, and best-value place to sort out skip hire or man & van collection in the UK. No matter where you are in the UK, you can order waste removal services today that can be with you the very next day.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Everything went smoothly

The ordering process was easy, I was telephoned to confirm details of skip, the delivery and collection happened between 7am and 8am on both dates and the overall price was very competitive.

The email order confirmation stated 'Unless advised otherwise, our fleet will deliver and remove the skip between the hours 5am -5pm (Monday to Friday)'. I queried this on pickup and was told they did not actually open before 6am so you do not need to be up for 5am if you need to be there for the skip to be dropped off and picked up if needed.

6 August 2025
Rated 1 out of 5 stars

Never again

Had to cancel order. After booking no email confirmation until 3 days when chased by phone call and they informed skip delivery will be 3 working days after plus weekend in middle so 5 days late, it was booked for special job due to building works.still waiting for full refund. I will pay more to other providers and at least get on time.

25 August 2025
Rated 1 out of 5 stars

Shocking customer service

Booked a delivery date on their website to then be told they don’t have availability in that date. Once skip was delivered getting them to collect it is a nightmare, B&M don’t answer the phone and on email they stated they’ll collect the skip sometime in the future. Basically using my drive as storage solution for their skips.

18 August 2025
Rated 1 out of 5 stars

Absolutely terrible service

Absolutely terrible service. I ordered a skip a week before to be confirmed by the website it would be delivered on the Wednesday.
On Tuesday the day before I received an email saying they couldn’t deliver the skip till Thursday due to high demand. I was ok with this until the following day which was Wednesday the original delivery day only to receive another email making up more excuses for the new delivery date of Friday. Now two days late. I called them up to explain how angry and frustrated I was with all of this. Only to be met with a company attitude of so what do you want the skip or not. No discount offered so I cancelled the order. Had to wait a full week for a refund. I’ll never use this service again.

15 August 2025
Rated 1 out of 5 stars

Shockingly bad customer service.

Shockingly bad customer service.
Skip arrived 2 days late which held up tradesmen competing work.
Unable to speak to anyone about the issue, answer machine only.
Left messages but didn't get a call back.
No reply to emails.
Still waiting for a call back about collecting the skip.
Worst customer service I've ever come across.
If you're thinking of using this company due yourself a faver and don't bother there utterly useless.

19 August 2025
Rated 4 out of 5 stars

Delivery date disappointment

Made a telephone query to ensure they could deliver on a specific date which they confirmed and I booked online. Later received a call to advise they couldn’t deliver on the date they had previously confirmed. They did deliver early the next day but felt a bit let down. Collected on 8th day after delivery.

11 August 2025
Rated 1 out of 5 stars

They had to re schedule twice before…

They had to re schedule twice before the weekend, then tried to move it too Monday which I couldn’t do so they offered me a refund and to cancel it.. I’m still waiting for my refund it’s been over 1 week

12 August 2025
Rated 1 out of 5 stars

Never use again!

Diabolical. Messed up order. Arrived day and half late. Unhelpful.

I used skips few times a month but definitely will not use or recommend this company. Definitely NOT fast!

10 August 2025
Rated 1 out of 5 stars

I would give zero stars if i could

I would give zero stars if i could, I've had the skip on my drive for nearly 2 months, every time I call i am told the collection is next week, I have had to contact the walsall council.

DO NOT HIRE A SKIP FROM HERE

9 July 2025
Unprompted review
Rated 2 out of 5 stars

Had to go elsewhere

Competitive price. Skip was booked and paid for, for a Friday but it was cancelled as they couldn’t deliver one until the following Monday. Payment was refunded within 5 days.

6 August 2025

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