Total scam, I have paid 350 euro for service at my arrival in Barcelona, which was not provided. I have been attempting for one week to get a refund without success. STAY AWAY from this company. Apri... See more
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See what reviewers are saying
Was quick to buy the pass; it didn’t save me much time (maybe 10min) definitely a disclaimer „how much time you can save“ would be great. Overall not bad but airports could maybe offer a discount when... See more
Fast track is brilliant! A very significant and important tool. It offers services that could be unavailable from the original vendor/airports otherwise. I have had bad and good experience with the op... See more
It’s the most straightforward way to get FastTrack for different airports. I travel a lot, so finding the right website/provider, then filling out 5 different forms, was always a hassle. And getting a... See more
3.1
Average
63 reviews
Replied to 70% of negative reviews
Typically replies within 2 weeks
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Horrible
Horrible! I paid for two fast-track orders and never received them. I've also sent two emails requesting a refund, but I still haven't received a response.
What's the procedure for banning this site from the internet?
25 September 2025
Unprompted review
Reply from Fasttrack
Dear Christian,
We’re very sorry to hear about your experience and the frustration this has caused. We’ve reviewed your case in our system, and it appears that the activation passes were resent but unfortunately not activated successfully.
We are confirming that your refund has been processed as of 25.09.2025, and our team has sent 2 confirmation of refund emails. Please note that depending on your bank or payment provider, it may take around 5–10 business days for the funds to appear in your account.
We sincerely apologize for the inconvenience and appreciate your patience while this is being resolved. Your feedback is important to us, and we’re continuously working to improve our processes so this doesn’t happen again.
not recommended
looks like a scam, I buy 2 times from this site and airport refused me to pass
9 September 2025
Unprompted review
Reply from Fasttrack
Hi Alexey,
We’re very sorry to hear about your experience and the difficulties you faced at the airport.
In order to investigate this properly, we need a few more details about your bookings, such as your booking reference and the departure airport. We’ve already reached out to you privately via Trustpilot to request this information so we can locate your transactions in our system. Once we have these details, we’ll be able to review and provide a proper resolution.
Please rest assured that if a Fast Track pass cannot be used, we review the case carefully and process refunds where applicable. We take feedback like yours seriously and are committed to resolving this for you as quickly as possible.
I was extremely impressed with this FastTrack service
I was extremely impressed with the speedy process of paying and purchasing a last minute fast track pass online so close to my flight departure time.
The staff on the fast track were very helpful and friendly, I passed through the fast track security lane without any issues and again was very impressed with the ease of the whole security process through Gatwick.
I liked that I could add my fast track pass to my apple wallet on my device making passing through even easier.
And I would definitely use this service again, and would recommend it to anyone else who asked me.
Thank you for making a stressful airport journey a little more stress free.
25 August 2025
Unprompted review
Terrible experience
Terrible experience - not recommend. I paid and the pass did not work. There was noone that could help.
Useless service
24 August 2025
Unprompted review
Reply from Fasttrack
Dear Is,
We’re very sorry to hear about your experience and the inconvenience you faced with your Fast Track pass.
In order to investigate and resolve this properly, we've already reached out to you via Trustpilot to request your booking reference and the email address used for the purchase so we can track your transaction in our system. Once we have this information, we’ll be able to review what happened and provide a proper resolution.
We take feedback like yours seriously and are committed to ensuring smoother experiences for our travellers.
The service offered is well-maintained
The service offered is well-maintained. It helps me get rid of the waiting lane at the airport, the thing that I hated so much. Wish that I had known this earlier. Will continue using the service in the future.
28 August 2025
Unprompted review
Helped me catch my flight
I was late at the airport, on the verge of missing my flight, and bought a fast track for the first time as a last resort; somehow, it worked out, and I was able to catch my flight. Simple and friendly UI definitely saves time.
5 July 2025
Unprompted review
Used the pass for my entire family and…
Used the pass for my entire family and we had a very good experience. User friendly and the customer service team was very fast providing support and resolution needed.
2 July 2025
Unprompted review
I traveled with 4 kids and book for…
I traveled with 4 kids and book for FastTrack made it super easy and convenient, we could save a lot of time. I would highly recommend.
23 August 2025
Unprompted review
Very convenient!
Easy to purchase and use, had a great experience at the airport!
26 August 2025
Unprompted review
This is a scam
This is a scam. Should be removed. They take your payment and details and issue a “pass” that doesn’t work.
22 August 2025
Unprompted review
Reply from Fasttrack
Dear Dmitri,
Thank you for your feedback. We’re sorry to hear about your experience and the inconvenience you faced with your Fast Track pass. While most of our customers use their passes without issue, we recognize that technical errors can sometimes occur, and we take these reports very seriously.
Upon checking our system, we can confirm that your refund was processed immediately on the day of your request. If you have any further concerns regarding what occurred at the airport, we kindly ask that you share more details so we can investigate the matter further.
Your comments are valuable to us as we continue working to minimize such issues and ensure smoother experiences for travellers.
I would give 0 stars
I would give 0 stars, total scam. Paid at Corfu airport for 3 passes - they were not accepted, then on the same trip Paid for 3 in Nuremberg and the fastrack now doesn’t exist.
Contacted them to complain - no response.
21 July 2025
Unprompted review
Reply from Fasttrack
Dear Diana,
Thank you for sharing your feedback. We’re very sorry to hear about the difficulties you faced in using your Fast Track passes, and we understand how frustrating this must have been.
We’ve reviewed your transactions in our system and noticed some discrepancies compared to what was described in the review. To help us investigate properly, we kindly ask that you share your booking details directly with us, as requested via Trustpilot, as this will allow us to clarify the situation and address it accurately.
For your booking in Corfu, we can confirm that a refund for the passes in our system will be processed. Regarding Nuremberg, the Fast Track lane is active and functioning, so any further details you can provide about what happened at the airport will help us look into this matter more closely.
Your feedback is very important to us, and we’re committed to resolving this matter as quickly as possible.
Terrible and a scam
Terrible and a scam! I purchased 4 passes for FastTrack at Bangkok BKK airport. Total scam as the airport personnel had never heard of this service. I have requested a refund and nobody answers, neither per mail nor per WhatsApp. Avoid at all costs
16 August 2025
Unprompted review
This is a scam!
This is a scam!
They suggest they are "collaborating" with airports. I work at Amsterdam Airport. We don't have any collaborations with this company.
Fast track for security check at Schiphol can be reserved FOR FREE via the airport's website.
19 July 2025
Unprompted review
Reply from Fasttrack
Dear Martin,
Thank you for your feedback. To clarify: we do not claim direct agreements with every airport. Our platform distributes Fast Track passes legitimately via airlines and authorised partners, similar to how carriers like SAS and Aegean sell Fast Track as an ancillary service.
At Schiphol, travellers can also book a free timeslot directly with the airport. Our service is an optional alternative for those who want a single digital platform to manage Fast Track passes across multiple airports, with Apple/Google Wallet integration and consolidated travel services.
We’d be glad to discuss how Schiphol could benefit from broader distribution of its Fast Track service through our OTA, TMC, and GDS network.
Kind regards,
Fiona Stevens
FastTrack.flights
Scam. Purchase passes directly with your airport. Not this site.
I mistakenly bought two passes with this company thinking they were affiliated with Dublin Airport.
When I realized a few were seemed off (price was more expensive than booking directly with the airport, no entry time on the pass), I tried to issue a refund. Customer support email didn't work and live chat feature always replied with 'all of our agents are offline', regardless the time of day. Left me no other option than to issue a chargeback with my bank.
I contacted Dublin Airport directly to confirm the legitimacy of this site and if they are aware and they advised that I had been scammed. Dublin Airport's only provider of fast track passes is Grant Thornton and this is done directly on the airports website, not through a third party.
Update 25/8/2025:
Eventually, someone from their customer support got in touch with me, however this was after my bank reached out to them first, how convenient.. This person apologised and assured me that the chargeback would result in my favour. I was disappointed to learn from my bank that they instead contested my claim and tried to provide evidence to say they provided a 'legitimate' product. I was able to counter this with my own evidence to which my bank ruled the chargeback in my favour.
All in all, if you are unfortunate enough to have purchased a pass from this company, contact your bank directly for your money back. Contacting your local airport can also support your claim as evidence.
17 July 2025
Unprompted review
User friendly system
User friendly system , easy booking and in case of issues, quick reply and handled accordingly! 👍
1 August 2025
Unprompted review
I have yet to use the pass but in terms…
I have yet to use the pass but in terms of support I used the wring email address and they responded quickly and efficiently for which i am grateful-so far.
29 July 2025
Unprompted review
I think these reviews may be right…
I think these reviews may be right possible scam. Bought 2 fast passes for Charles de gaulle airport in Paris - was difficult to navigate the airports website and did this in a rush. It was not recognised and they debited nearly £32 in total for them both not to work.
21 July 2025
Unprompted review
Scam.. useless company charging more the normal price and not delievring
Scam using sponsored Google ad to dupe you into buying a fast track for higher cost then normal, and then not delivering. Do not use
3 July 2025
Unprompted review
Reply from Fasttrack
Dear Jamie,
Thank you for taking the time to share your feedback. We're very sorry to hear that your experience did not meet expectations.
FastTrack Flights is a legitimate third-party provider of Fast Track passes, and we understand your concern regarding pricing. Our service is priced slightly higher than purchasing directly at the airport because it includes the convenience of pre-booking online, avoiding queues, and the ability to download passes into Apple or Google Wallets.
We also regret to hear that you did not receive your pass. In most cases, delivery is automatic and immediate, but we recognize that technical issues can occur. We will reach out to you directly through this platform to investigate what went wrong and resolve the issue as soon as possible.
We appreciate your feedback and hope to resolve this soon.
Pass did not get recognized.
Despite taking my money and delivering me a QR code, the code failed to recognize at the airport and I was unable to use the fast track lane. I would not recommend this company based on my experience.
13 June 2025
Unprompted review
Reply from Fasttrack
Dear Brandon,
Thank you for sharing your experience with Fast Track. We truly apologize for the inconvenience you experienced in using the pass.
We’d like to look into this further and help resolve the issue. We’ll reach out to you directly through this platform to request a few details so we can investigate with the airport and determine the appropriate next steps.
We appreciate your feedback and hope to resolve this soon.
Scam fake don’t waste your money
9 June 2025
Unprompted review
Reply from Fasttrack
Dear DJ,
We’re sorry to hear that you were disappointed with your experience. FastTrack Flights is a legitimate third-party provider of Fast Track passes, and we aim to offer a reliable, convenient service for travellers across various airports worldwide.
If something didn’t go as expected with your pass, we’d like the opportunity to understand what happened and help make it right. We’ll reach out to you directly through this platform to gather more details and assist further.
We appreciate your feedback and hope to resolve this matter soon.
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