Fasttrack Reviews 63

Reply from Fasttrack

Jun 26, 2025

Dear Consumer,

Thank you for reaching out. We truly apologize to hear that you didn’t receive your Fast Track pass after completing your payment.

Please rest assured that FastTrack Flights is a legitimate third-party provider of Fast Track passes. In most cases, confirmation emails and QR codes are delivered within minutes, but occasionally delays or technical issues (such as email filtering or entry errors) may prevent successful delivery.

We’d like to resolve this for you as quickly as possible. We’ll reach out to you directly through this platform to further investigate and arrange the appropriate next steps.

We appreciate your patience and look forward to resolving this promptly.

Reply from Fasttrack

Jun 26, 2025

Dear Ruth,

We're truly sorry to hear about your experience with FastTrack. Please be assured that FastTrack Flights is a legitimate third-party provider of Fast Track passes, and we aim to resolve issues with all details on hand.

In some cases, confirmation emails may be delayed or filtered into spam folders, or email addresses may be entered with small errors during checkout - all of which can prevent delivery of the QR code.

We’ll reach out to you directly through this platform to collect the necessary details and help resolve your case.

Thank you for bringing this to our attention and we hope to come to a resolution soon.

Reply from Fasttrack

Mar 31, 2025

Dear Paul,

We’re sorry to hear about your experience and appreciate you bringing this to our attention. We’d like to clarify that Fast Track Flights is a legitimate third-party provider of Fast Track passes, working with various airports across Europe, including Schiphol.

While Schiphol primarily offers priority security access through business class tickets or premium memberships, there is also a dedicated priority lane available for pre-booked Fast Track access. Our service allows travellers to purchase access in advance and conveniently download their pass to Apple or Google Wallet.

We have successfully provided Fast Track access to many customers at Schiphol without issue. If your QR code did not work as expected, please know that this is not the intended experience, and we’d be happy to assist. We will reach out to you directly through this platform to investigate further and find a resolution.

Thank you for your feedback, and we hope to assist you in resolving this matter.

Reply from Fasttrack

Mar 3, 2025

Dear Christian,

We sincerely apologize for the issues you experienced as you used the Fast Track pass. We take such concerns very seriously and want to ensure that you receive the service you paid for.

Fast Track Flights is a legitimate third-party provider of Fast Track passes, availabe in 288 airports globally. While rare, occasional technical issues or misunderstandings at security checkpoints can occur.

We’ll be reaching out to you directly through this platform to gather more details and provide further assistance. Please keep an eye out for our message.

We appreciate your patience and look forward to resolving this for you.

Reply from Fasttrack

Jan 27, 2025

Hi Samvel,

Thank you for your feedback. We’re sorry to hear that you didn’t receive the PDF with the QR code after making your payment. We apologize for the inconvenience this caused on your travel experience.

In some cases, emails may be delayed or land in spam/junk folders, so we recommend checking there. However, we will also reach out to you directly to investigate this further. Since it appears that you’ve already initiated a refund request, the process will now be handled directly by your bank.

If you have any additional questions or need further assistance, please don’t hesitate to let us know. Customer satisfaction is our priority at Fast Track Flights, and we’re committed to resolving every issue thoroughly.

Reply from Fasttrack

Jan 20, 2025

Hi Sophie,

Thank you for sharing your feedback. We want to clarify that we take all customer concerns seriously and work diligently to provide prompt resolutions. In your case, we can confirm that your refund was processed successfully on our end. While we understand the frustration of waiting for the funds to appear in your account, this delay is likely due to processing times with your bank.

Additionally, we have consistently responded to your inquiries and provided updates regarding the status of your refund. Please check your email inbox to confirm with us that our replies were sent successfully. We recommend contacting your bank directly to check on the refund’s progress. If you need any further details or assistance from us, please don’t hesitate to reach out again. We remain committed to ensuring transparency and customer satisfaction.

Reply from Fasttrack

Jan 22, 2025

Hi J M, thank you for sharing your feedback. We understand your concerns about pricing and pass functionality. As a third-party provider, our pricing may differ from direct airport purchases due to the added convenience and flexibility we offer for travelers booking in advance. Additionally, our team is actively resolving the reported issue with the pass functionality. If there’s anything specific we can assist you with, please feel free to reach out. We value customer feedback and continuously work to improve our services.

Reply from Fasttrack

Jan 22, 2025

Hi Ronan,

Thank you for sharing your concerns. We would like to clarify that we are a legitimate third-party service provider, offering Fast Track passes to enhance the convenience of your travel experience. As a third-party provider, our pricing may differ from booking directly with the airport, as we offer the added benefit of booking in advance through your mobile device, along with the convenience of adding the pass to your Apple Wallet for seamless access.

We invest in tools like paid advertisements to ensure that travelers can easily find our service, but we always strive to be transparent about what we offer. We understand that pricing is an important consideration, and we value all feedback as we work to continually improve our service.

Reply from Fasttrack

Jan 22, 2025

Hi Callum, thank you for your feedback. We apologize for the inconvenience you experienced with the refund process for your pass. We’ll contact you directly through your account to resolve this issue as quickly as possible. Customer satisfaction is our priority at Fast Track Flights, and we’re committed to resolving every issue thoroughly.

Reply from Fasttrack

Jan 22, 2025

Hi Initiative Q, thank you for your feedback. We’re truly sorry to hear about the issues you experienced with your Fast Track pass and the frustration this caused. We will reach out to you directly to investigate the situation and resolve the issue as quickly as possible. We assure you that customer satisfaction is our priority, and we will work to address this matter promptly

Reply from Fasttrack

Jan 22, 2025

Hi Catarina, thank you for bringing this to our attention. We apologize for any confusion or concern regarding the charges on your account. We’ll contact you directly through your account to investigate and resolve this issue promptly. At Fast Track Flights, we’re committed to transparent and secure transactions, and we appreciate the chance to address your concerns.

Reply from Fasttrack

Jan 22, 2025

Hi Nir, thank you for your feedback. We're sorry to hear about the issues you encountered with your pass, as well as for the lack of response you obtained from our team. We will reach out directly to investigate and resolve the issue as quickly as possible. Customer satisfaction is our priority, and we’re committed to resolving your issue as soon as we can.

Reply from Fasttrack

Nov 20, 2024

Hi Kilian, thank you for leaving a positive review! We're thrilled to hear you found the service efficient and that our support team could quickly resolve the issue. As a thank-you, we'd love to send you a voucher for your next Fast Track pass. We look forward to making your next trip even smoother ✈️

Reply from Fasttrack

Jan 22, 2025

Hi Chris,

Thank you for your feedback. We understand your concerns about pricing and customer support, and we’d like to address them. As a third-party provider, our prices reflect the added convenience of booking in advance through your mobile device and the ability to add the pass to Apple Wallet for easy access. While this may result in a price difference compared to booking directly with the airport, our goal is to provide a streamlined and convenient service.

Regarding your concerns about support, we sincerely apologize if you were unable to reach us through our chatbot or phone lines. We are continuously working to improve our response times and accessibility. Please feel free to reach out to us again, and we’ll do our best to assist you promptly

Reply from Fasttrack

Jan 23, 2025

Hi Joel, thank you for your feedback. We apologize for the inconvenience you encountered with the use of our Fast Track pass. We will reach out to you directly to investigate on the matter and ensure resolution. Customer satisfaction is our priority, and we are committed to ensuring this is addressed.