Great experience in the Barnard Castle store, we loved the clothes (both women's and men's), really good quality, great fit and could have bought half the store. The two ladies serving we're both g... See more
Company replied
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See what reviewers are saying
The expected delivery date was extended from 1 day to 7. Having had a message to say it was delayed and I would hear further within the next 1-2 days I had to ring your help line to find out what was... See more
Company replied
Recently had lovely experience of professionalism and kind help on returning a swimsuit with receipt; had severe damage to shoulder so late in returning garment, Lady Manager was lovely, helpful as I... See more
Company replied
The sales team were very friendly and helpful - they ordered the trousers for me online as they weren’t available in the store. Trousers are lovely quality and fit well. Ethical too as contain no an... See more
Company replied
Company details
- #276 of 607 best companies in Clothing Shop
- #170 of 281 best companies in Fashion accessories shop
- #132 of 242 best companies in Men's clothes shop
- #118 of 255 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
18 Market Place, DL12 8NB, Barnard Castle, County Durham, United Kingdom
- 01833 637644
4.8
Excellent
85 reviews
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Was able to order in store with ease
Was able to order in store with ease. Was delivered to my chosen store quickly.
24 May 2026
Reply from FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
A great range of products all at a…
A great range of products all at a competitive price point, the Barnard Castle store is pleasant to shop in but the main thing is how friendly and helpful the staff are.
17 January 2026
Unprompted review
Reply from FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Beautiful long fit
Arrived on time, beautiful fit, pleased to be able to get a long fitting jumper
6 January 2026
Reply from FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
EXCHANGED MY PURCHASE WITHOUT ANY…
EXCHANGED MY PURCHASE WITHOUT ANY PROBLEMS AND A REPLACEMENT DELIVERED TO LOCAL STORE.
21 December 2025
Reply from FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great jacket and good quality item
Great jacket and good quality item. Delivery to my nearest pick up was prompt and well appreciated.
5 December 2025
Reply from FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
As always great service by Marcia
As always great service by Marcia and the team, great Autumn/Winter collection something for all.
25 November 2025
Unprompted review
Reply from FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely clothes and great quality
Lovely clothes and great quality. I’ll definitely be buying more.
4 November 2025
Reply from FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easily ordered and collected
Easily ordered and collected, and a nice shirt to boot!
Mind you sizing with Fatface is very variable. I go from M to XXL depending on item and always prefer Tall which is rarely available in the shop.
So I tend to find the item in the shop and then order online. That way I know it fits!
8 November 2025
Reply from FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I have been using FatFace for years
I have been using fatface for years,I still wear what I bought 10 years ago,so well made,worth the extra few pound you pay. Easy to order and is you ever have to return a item ,they have made it easy. Stress free shopping
14 June 2025
Reply from FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Henley Top
Great quality item, nice fit and material. Very happy! Staff in store were very friendly and polite
23 May 2025
Reply from FatFace - BARNARD CASTLE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM
Absolutely wonderful experience in this…
Absolutely wonderful experience in this shop.
Vicky and Claire were a delight!
4 May 2025
Unprompted review
Reply from FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
GrGreat service always. Courteous,polite extremely helpful staff. Go the extra mile. I am registered Blind, the staff all know me & offer exceptional service for which I hope they get recognised
Great service, fantastic instore staff at Barnard Castle
5 April 2025
Reply from FatFace - BARNARD CASTLE
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Barnard Castle store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
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