I find the service at FatFace is like that of a family business. The customer’s satisfaction is the key to their business and success. They may have many shops around the U.K. but personal service,... See more
Company replied
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Great experience in the Barnard Castle store, we loved the clothes (both women's and men's), really good quality, great fit and could have bought half the store. The two ladies serving we're both g... See more
Company replied
The blouse came punctual and appeared to be as nice as expected. It is plain and yet special and sophisticated in style. I like the wide sleeves, the subtle embroidery, the way the blouse falls down t... See more
Company replied
The expected delivery date was extended from 1 day to 7. Having had a message to say it was delayed and I would hear further within the next 1-2 days I had to ring your help line to find out what was... See more
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Company details
- #267 of 588 best companies in Clothing Shop
- #161 of 274 best companies in Fashion accessories shop
- #114 of 249 best companies in Ladies' clothes shop
- #126 of 228 best companies in Men's clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
18 Market Place, DL12 8NB, Barnard Castle, County Durham, United Kingdom
- 01833 637644
4.8
Excellent
91 reviews
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Staff at Barnard Castle were inredibly…
Staff at Barnard Castle were inredibly helpful and friendly. Tried their best to find me the right jeans.
15 September 2026
Reply from FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Really lovely sales assistant in the…
Really lovely sales assistant in the Barnard Castle store.
31 August 2026
Reply from FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I find the service at FatFace is like that of a family business.
I find the service at FatFace is like that of a family business.
The customer’s satisfaction is the key to their business and success. They may have many shops around the U.K. but personal service, customer satisfaction and loyalty is foremost within their business model.
22 August 2026
Reply from FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Had to return 2 out of 3 items as too…
Had to return 2 out of 3 items as too small but the process was easy and efficient and the XL tall green Haxby half zip is great.
I am a big fan of Facebook clothes and service.
14 August 2026
Reply from FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always lovely clothing.
Bought a couple of t shirts and a couple of sweaters in the sale. Always lovely clothing and excellent quality
11 August 2026
Reply from FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
As nice as expected
The blouse came punctual and appeared to be as nice as expected. It is plain and yet special and sophisticated in style. I like the wide sleeves, the subtle embroidery, the way the blouse falls down the body as well as the slightly longer length at the back. Now I only have to wait for the warm weather to wear it.
30 July 2026
Reply from FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
A great range of products all at a…
A great range of products all at a competitive price point, the Barnard Castle store is pleasant to shop in but the main thing is how friendly and helpful the staff are.
17 January 2026
Unprompted review
Reply from FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Beautiful long fit
Arrived on time, beautiful fit, pleased to be able to get a long fitting jumper
6 January 2026
Reply from FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
EXCHANGED MY PURCHASE WITHOUT ANY…
EXCHANGED MY PURCHASE WITHOUT ANY PROBLEMS AND A REPLACEMENT DELIVERED TO LOCAL STORE.
21 December 2025
Reply from FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great jacket and good quality item
Great jacket and good quality item. Delivery to my nearest pick up was prompt and well appreciated.
5 December 2025
Reply from FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
As always great service by Marcia
As always great service by Marcia and the team, great Autumn/Winter collection something for all.
25 November 2025
Unprompted review
Reply from FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely clothes and great quality
Lovely clothes and great quality. I’ll definitely be buying more.
4 November 2025
Reply from FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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