I find the service at FatFace is like that of a family business. The customer’s satisfaction is the key to their business and success. They may have many shops around the U.K. but personal service,... See more
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Great experience in the Barnard Castle store, we loved the clothes (both women's and men's), really good quality, great fit and could have bought half the store. The two ladies serving we're both g... See more
Company replied
The blouse came punctual and appeared to be as nice as expected. It is plain and yet special and sophisticated in style. I like the wide sleeves, the subtle embroidery, the way the blouse falls down t... See more
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The expected delivery date was extended from 1 day to 7. Having had a message to say it was delayed and I would hear further within the next 1-2 days I had to ring your help line to find out what was... See more
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Company details
- #267 of 588 best companies in Clothing Shop
- #161 of 274 best companies in Fashion accessories shop
- #114 of 249 best companies in Ladies' clothes shop
- #126 of 228 best companies in Men's clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
18 Market Place, DL12 8NB, Barnard Castle, County Durham, United Kingdom
- 01833 637644
4.8
Excellent
91 reviews
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Easy to order on website
Easy to order on website, items delivered promptly to store. Loved all of my items, great quality and fab price in the sale.
16 February 2024
Reply from FatFace - BARNARD CASTLE
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new order and that you found delivery to be quick. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Love this swimsuit
I couldn't find this swimsuit in any of the Fat Face stores as it had been reduced. I searched online a was really pleased when I saw my size available. I ordered it immediately and arranged for click & collect service. It arrived at my chosen store and they emailed me.
I drove to the store to collect it and the staff were very nice and friendly as usual.
Got home and tried it on, perfect fit, really pleased with the design and colour of it.
Holiday here I come!
3 February 2024
Reply from FatFace - BARNARD CASTLE
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your swimsuit, and have enjoyed using our service. We look forward to welcoming you back soon.
Have an excellent Holiday!
Take care.- GM
Fast efficient service
Fast efficient service. Had to return an item and the staff at the Barnard castle store were great.
25 January 2024
Reply from FatFace - BARNARD CASTLE
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Excellent returns process
Item bought for grandson online didn’t fit well. What impressed was how easy the returns process was instore, with refund, including postage, processed very quickly. Staff very helpful.
14 January 2024
Reply from FatFace - BARNARD CASTLE
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
All the staff are so lovely.They always…
All the staff are so lovely.They always have time to help and advise which makes me feel happy to spend time and money in such a warm and friendly environment.
30 December 2023
Reply from FatFace - BARNARD CASTLE
Hello Tracey
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Bernard Castle store - this is great to hear.
Take care, RL
Take care, RL
Reply from FatFace - BARNARD CASTLE
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - LB
Friendly and helpful sales team
The sales team were very friendly and helpful - they ordered the trousers for me online as they weren’t available in the store. Trousers are lovely quality and fit well. Ethical too as contain no animal derived materials.
15 November 2023
Reply from FatFace - BARNARD CASTLE
Hello Samantha,
Thank you for your 5* review regarding your recent visit to our Barnard Castle store.
It is great to read such positive comments regarding our lovely store crew.
Have a lovely day! LB
Easy to order
Easy to order. Fast click and collect service. Very pleasant store staff.
1 November 2023
Reply from FatFace - BARNARD CASTLE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent service and product.
Fantastic rugby top. Polite and friendly customer service at the store.
27 October 2023
Reply from FatFace - BARNARD CASTLE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Everything went smoothly.
19 October 2023
Reply from FatFace - BARNARD CASTLE
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Probably the friendliest shop ever.
Probably the friendliest shop ever.
The staff are so lovely and attentive.
Barney high street tends to be a little grumpy when it comes to shopping,but the these guys can't do enough to make you feel welcome 5 *
19 September 2023
Reply from FatFace - BARNARD CASTLE
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
The products are great and the staff at…
The products are great and the staff at barnard castle store are fantastic
13 August 2023
Reply from FatFace - BARNARD CASTLE
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Love fatface!
Love fatface! Just thought I would check out their website after years of not buying anything....I used to shop there but stopped as I thought their clothes were slightly overpriced but something seems to have changed and I'm glad I went back.
I purchased quite alot of stuff, and yes, there were things not quite right but I kept the majority of stuff and I love it all! The quality, style, pricing, speed of service, website was fab. This is my "go to" shop now....thank you!
8 August 2023
Reply from FatFace - BARNARD CASTLE
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Reply from FatFace - BARNARD CASTLE
Good Morning Sharon, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! - JW
Excellent Customer Service
Store did not have my size in so staff member looked online for me , as it was in the sale I had to order myself but dress was quick to be received
9 July 2023
Reply from FatFace - BARNARD CASTLE
Good afternoon, Susan
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Barnard Castle store.
Take care, JB
All round good shopping experience.
Delivery on time. Clothes beautiful. Returning some items to the shop, the assistants were friendly, helpful and courteous.
11 June 2023
Reply from FatFace - BARNARD CASTLE
Thank you for leaving us a 5* review. we are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online and with our store staff. Take care – CD
Really good customer service all staff…
Really good customer service all staff go up and beyond to help you ..very friendly.. and love that they know what you like ..
20 May 2023
Reply from FatFace - BARNARD CASTLE
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
Beautiful quality clothes that can last…
Beautiful quality clothes that can last a lifetime with proper care. A little expensive but worth every penny. Very friendly staff in my local store (Barnard Castle)
11 May 2023
Reply from FatFace - BARNARD CASTLE
Hi Alison,
Thank you for your feedback. We are so pleased to hear that you enjoyed your visit to our Barnard Castle store. Also that you are happy with the service and quality you have received. We look forward to seeing you again next time.
Have a lovely weekend - KS
Reply from FatFace - BARNARD CASTLE
Hi Sharon,
Thank you for this review!
It's great to hear that you had a great in store experience with us as we are passionate about our customer service. We hope you enjoy your new items.
Have a lovely day!
JH
Love the clothes
Easy to order online for delivery to local store. Great quality clothing.
21 April 2023
Reply from FatFace - BARNARD CASTLE
Thank you for your review. We deeply appreciate your feedback! - RS
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