I was looking for some new clothes after putting on weight and changing size and obviously feeling insecure. I was helped by the loveliest person, Amy. She was kind an helpful, found me two amazing... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Not recommend to work here (unless you are normal) Not a good place to work if you are autistic or have any hidden disabilities, she will treat you unfairly and is mean (in private, never shows it... See more
Company replied
I visited Fat Face Bath today and both Finn and Kelly were so very helpful. Finn who helped me with looking for another dress size and Kelly who was at the till when there was no internet and the till... See more
Company replied
Excellent website with good information re sizing . Style of clothing v suitable for all members of family and my 8 year old grandson loves the Land Rover theme! Returns easy with online home printi... See more
Company replied
Company details
- #268 of 595 best companies in Clothing Shop
- #167 of 279 best companies in Fashion accessories shop
- #129 of 237 best companies in Men's clothes shop
- #114 of 254 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
4 St Lawrence Street, SouthGate, BA1 1AN, Bath, Somerset, United Kingdom
- 01225 465752
4.7
Excellent
192 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Miserable service
Bath Fatface on a very wet day. Spent £115.00 on two items only to be served by the most miserable and unhelpful assistant ever (Hannah) didn’t smile and could barely talk….. It’s also dosent help when you only offer paper carrier bags when they would only have lasted a couple of minuets in the downpour
3 February 2026
Unprompted review
Reply from FatFace - BATH
Hello Clive
Thank you for taking the time to leave your review.
We are really sorry to hear that you had a disappointing experience whilst visiting our Bath store.
Feedback will be passed to the team.
Thank you, LE
Very friendly staff and good range of…
Very friendly staff and good range of men’s clothes
11 May 2025
Reply from FatFace - BATH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
good and comfortable service
20 January 2026
Reply from FatFace - BATH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Goods with damaged packaging on display…
Goods with damaged packaging on display at same price as ordinary sale items-they could hardly be used as presents
3 January 2026
Reply from FatFace - BATH
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Quality, well fitting high street clothes
It’s nice to find quality, well fitting men’s clothes on the high street. Fat Face’s sales also seem genuine and they have plenty of sizes available (not always the case in sales where the only items left are xxxxl or xxxxs. The staff could be a little bit more attentive and welcoming.
2 January 2026
Reply from FatFace - BATH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very friendly and helpful
15 December 2025
Reply from FatFace - BATH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love FatFace
Love FatFace - and especially love the fact that they have 100 cotton - more organic cotton though please. Helps the people who grow it and the planet. 💚
12 December 2025
Reply from FatFace - BATH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BATH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Happy happy happy
All good- sale prices, people, delivery, returns! Sale prices are especially appreciated at the moment! Thank you!
27 October 2025
Reply from FatFace - BATH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good clothing at sensible sale prices…
Good clothing at sensible sale prices with returns managed superbly by staff at the till.
27 October 2025
Reply from FatFace - BATH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Brown suede boots
Great products.
Excellent service both online and at Bath Southgate store.
Thanks.
12 September 2025
Reply from FatFace - BATH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good quality hoodie as usual free…
Good quality hoodie as usual free delivery to store all very good.
12 September 2025
Reply from FatFace - BATH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent service way to order
Excellent service way to order, I did this to my local shop. Tried on my items and returned items that didn’t fit it was so easy.
8 September 2025
Reply from FatFace - BATH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BATH
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Really friendly staff
28 August 2025
Reply from FatFace - BATH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
A quick visit first thing to bath store…
A quick visit first thing to bath store friendly staff, picked up t shirt I ordered online
9 August 2025
Reply from FatFace - BATH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great staff help and service
9 July 2025
Reply from FatFace - BATH
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Bath store - this is great to hear. Take care, CM
Tommy was an absolute star on Saturday
Tommy was an absolute star on Saturday, checking in with customers whether they had the right sizes and going to check for extra shoes out the back. He'd only been there a couple of weeks but if he didn't know an answer would go and find someone who did. Really great customer service.
5 July 2025
Unprompted review
Reply from FatFace - BATH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BATH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Not very inclusive in store
I usually absolutely adore fat face and more than half of my wardrobe is from there, but recently I went into a store with a gift voucher I received as a birthday present and couldn't find anything in my size. I spoke to a sales assistant who was less than helpful who advised me that in store sizes only go up to 18. I left feeling very disappointed and spent my voucher online, I don't feel that this is very inclusive as they had every other size in store.
23 June 2025
Reply from FatFace - BATH
Thank you for your message. At the moment, due to space limitations in our stores, we’re only able to carry a selected range of sizes on the shop floor - typically up to a size 18. However, we do offer a wider size range online, and we’re always happy to help with ordering to store or home if that’s more convenient for you.
We know how important it is to have more inclusive sizing available in store, and this is something we’re continuously reviewing. Your feedback is really appreciated and will be shared with our team as we work to improve the experience for all our customers.
Thank you, LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.