FatFace - BIRMINGHAM GRAND CENTRAL Reviews 

I asked for assistance and I certainly got it with Belinda stopping to help me find a certain coat that I needed. I was so happy after trying on two sizes and finding extra pockets I bought it. I'd searched online over a week, went to all the relevant shops last weekend and today. After some negative input at two other shops I found FatFace and Belinda, who deserves a gold star!

Great customer service as always. was able to find the item I wanted easily

An item I ordered was delivered to the store in Birmingham but I thought I had chosen the Next Store to pick it up. I rang the Fatface shop in Birmingham and the response I received was amazing. A lovely gentleman I spoke to, arranged for the item to be delivered to my home address the very next day!! I could not believe it!! How efficient the service was and what an asset to the company that gentleman was. Well done Sir!!

Great coat. Lovely staff in shop when I went to collect it. Overall a great customer service experience.

Lovely coat. Very warm and comfy. Very pleased

My parcel got sent to the Birmingham shop by mistake I rang the helpline the phone was answered quickly and a new order generated to go to redditch next all within a few minutes very happy thank you

Helpful staff when I picked up a very large ' collect ' order. Some of the items were packed tightly into a bag that the seams were coming apart. The assistant said don't worry about it, we will pack them into another bag for you. I happily tried on my items and decided to keep most of the items, when the items were repacked. I was charged for the bags! Hence a 4 star review and I spent a considerable amount.

Very fast delivery, fantastic how this new bag is made to look old. It's so well made. Value for money

Always enjoy a look around store, staff were very helpful has always. Belinda served me today and was very helpful, chatty and pleasant. Brought a couple of items that were in sale , so that was a bonus. Always good quality.

Relaxing, enjoyable shopping. Efficient, polite, fuss free for online collections.

Mandy and Damian were so helpful and sorted out my issue with a faulty product. Damian allowed me to use his phone to speak to Fatface!
Both Mandy and Damian were honestly amazing.. so kind so helpful and the whole experience of exchanging was simple thanks to them both!
They both deserve a pay rise!!

Ease of order and pickup.

Ordered online, picked date for collection to suit - smooth transaction

As ever quality items.

Very easy to order and collect. Lovely staff at Birmingham Fatface.

Very quick between order and collection.

Good quality, stylish clothes at a reasonable cost. Click and collect was very efficient. Thank you to the Birmingham store for making it so.

Simple but well made clothes... great service.

Wow so impressed with how quickly the delivery was it was delivered the day after it was ordered. The top was extremely well made, as this was the first time I had ordered from this company I would definitely recommend their products

The person who served me I already know from previous occasions when I've ordered to pick up in store. He is very helpful and quite chatty. Unfortunately, although he did tell me his name at one time I can't recall it this time.

Lovely colour and print but a little too long for "short" length will need to take it up.

There was an issue with retrieving the barcode for my order, but the staff were very patient and helpful with the situation and were able to resolve the matter in a very friendly and professional manner.