Received text message to say sandals were ready to collect from central Birmingham shop. Made special trip to collect them only to be told they are not there and glitch in system means 'this happens a... See more
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Location
Switch locationUnit 28 Grand Central, Stephenson Place, B2 4BF Birmingham, West Midlands, GB
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See what reviewers are saying
Excellent customer service. I was looking for work Dinner, summer clothing at Fatface , Grandcentral, Bull ring Birmingham shop and team member from Fatface named 'India' was really helpful. She hel... See more
Company replied
This was at Grand Central, Birmingham. I had been everywhere to find a dress for my Mother's funeral. All have glitter in, as that time of year. AMANDA at Fatface was AMAZING,she helped me, went into... See more
Company replied
I love shopping at the Birmingham FatFace shop: the staff are always helpful and when I ask provide honest opinions and advice about fit etc. The clothes are comfortable (at least the ones I buy), las... See more
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Company details
- #271 of 591 best companies in Clothing Shop
- #169 of 278 best companies in Fashion accessories shop
- #128 of 235 best companies in Men's clothes shop
- #113 of 251 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 28 Grand Central, Stephenson Place, B2 4BF, Birmingham, West Midlands, United Kingdom
- 01216 343570
4.7
Excellent
190 reviews
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Excellent Customer Service
There was an issue with retrieving the barcode for my order, but the staff were very patient and helpful with the situation and were able to resolve the matter in a very friendly and professional manner.
3 April 2025
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I went in to collect my parcel but…
I went in to collect my parcel but couldn't download the barcode. The lady at the counter was very helpful and said I could just give her the details and she would look if up for me. She went and got my parcel straight away and suggested if I needed to try on the item she pointed me towards the changing rooms. Lady had a smile and was very kind.
26 March 2025
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Love Superdry t-shirts and hoodies
Love Superdry t-shirts and hoodies. Fast delivery times.
13 February 2025
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service
Excellent service. Brilliant quality leather handbags and very helpful staff.
4 February 2025
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love Fatface
Never had any problems with this company. Their customer service is excellent and issues are resolved super fast. Love the clothes, always good quality. Hope this doesn't change now that Next has bought the company.
1 February 2025
Unprompted review
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service
Excellent service. Ordered online & collected garment from store.
Very straightforward process & kept up to date with order.
24 November 2024
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I love my new trousers
I love my new trousers! The clothes are lovely and good quality. The staff in the shops are always really helpful and friendly and when I shopped online my clothes arrived quickly and well packaged.
27 October 2024
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hello Christine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great experience.
Quick delivery at time specified. Bought two for size. On returning to store was served by exceptionally friendly and helpful staff. Also left shop with two more beautiful purchases.
8 August 2024
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
I am a regular online buyer
I am a regular online buyer, just love the quality of the women’s clothes. This buy was for a sleeveless cotton top. I have the pink one and liked it so much I bought the green, fabulous tops. Very easy to order and pay. They fit to size.
25 July 2024
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Helllo there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hello Rose
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
No hassle with order order delivery and…
No hassle with order order delivery and lovely trousers So comfortable
6 July 2024
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with your items! Have a great day – CD
Great shopping experience.
I have been shopping at fatface for over 2 decades. The fact that I still shop there is testament to the great brand and its wonderful staff.
9 July 2024
Unprompted review
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hello John,
Thank you for your review.
It is great to hear you are pleased with the quality of our polo shirts.
Have a good day!
Take care, ED
Easier to order products on line than…shop in store
Easier to order products on line than to shop in store. Found that while some of the staff were really helpfully and looked for items for you etc, when it came to ordering an item you wanted that was not in store there was a very limited amount of help they could give you! So I stood just outside the store and ordered said item on my phone in 2 seconds! Very bizarre policy Fat Face!
7 June 2024
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hi there
Thank you for your review.
I am sorry to hear that you weren't able to purchase your items in store as you wished to, but I am pleased that you found ordering online super easy!
Take care, LE
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