I have visited a number of Fat Face stores around the UK. The staff are generally friendly and show an interest in customers. However, this is not the experience I have recently had more than once i... See more
Company replied
Location
Switch locationUnit 225B Upper Mall, The Glades Shopping Centre, BR1 1DN Bromley, Kent, GB
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See what reviewers are saying
The staff were very helpful, patient and friendly. We were looking for a shirt for my mum, and they were so helpful in choosing the right one. The service was excellent, and we really appreciated thei... See more
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The online experience was great. The instore staff were fantastic, the items are a good quality and at great prices.
Company replied
recently picked up a dress from FatFace in Bromley, and I’m genuinely impressed. The design is beautiful, simple yet elegant and it fits so comfortably that it’s perfect for all-day wear. The fabric... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 225B Upper Mall, The Glades Shopping Centre, BR1 1DN, Bromley, Kent, United Kingdom
- 02082 904457
4.7
Excellent
250 reviews
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Really lovely service from the team in…
Really lovely service from the team in Bromley
10 June 2023
Unprompted review
Reply from FatFace - BROMLEY 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Speedy deliver and no-hassle return in…
Speedy deliver and no-hassle return in store when an item didn’t fit. Staff in store helpful as always and ordered items great quality as always
27 May 2023
Reply from FatFace - BROMLEY 2
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received. Have a Great day – KS
Sandy the member of staff was extremely…
Sandy the member of staff was extremely helpful when trying on a number of items, she went backwards and forwards with different sizes for me to try on and was honest with her opinion of what they looked like on me.
8 June 2023
Unprompted review
Reply from FatFace - BROMLEY 2
Good morning, Sharon
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Bromley store.
Take care, JB
Great staff
Great staff, helpful and friendly always ready go the extra mile to make sure you get what you need
26 May 2023
Reply from FatFace - BROMLEY 2
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
I went to FatFace in Bromley and the…
I went to FatFace in Bromley and the staff are really lovely and helpful there. I bought a lovely denim jacket and pink top.
23 May 2023
Reply from FatFace - BROMLEY 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your in store shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
The style of the 3 short sleeve shirts…
The style of the 3 short sleeve shirts recently I bought are great and the shop staff in the shops I have been in are polite help my choice of shirts
22 May 2023
Reply from FatFace - BROMLEY 2
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Brilliant customer service
Brilliant customer service today from Lawrence and colleague. Been trying to find a replacement for the perfect navy chinos I've had for 15 years and they helped me get the right ones. Never patronising, always supportive.
The trousers are a great fit and comfy too.
30 May 2023
Unprompted review
Reply from FatFace - BROMLEY 2
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Great stuff & staff!
Great stuff & staff!
I find I have more & more of my wardrobe to be FatFace & the brand deserves it as they still make great quality stuff in the world where other traditional & well known brands started cutting costs that compromises the quality. Very happy with my local branch & its staff, always attentive & friendly, always busy tidying up & helping customers - my only wish would be for the shop to be bigger & have a bigger choice of clothes and other products (although they manage to fit in a pretty decent selection already)
19 May 2023
Reply from FatFace - BROMLEY 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Brilliant customer service
I had the pleasure of being served by Sandy today and she provided wonderful customer service. Nothing was too much trouble without being overbearing.. a real delight to help me with my clothes shopping today. Many thanks for making this such an enjoyable experience.. it was a real blast from the last and felt like proper customer care. Thank you so much.
25 May 2023
Unprompted review
Reply from FatFace - BROMLEY 2
Thank you so much for your review. We are super pleased to hear of your amazing experience whilst popping in to see us. We will share your lovely comments with our amazing team in store! - RS
Easily my favourite shop
I always enjoy going to FatFace shops, and the mail order service is excellent. I would like to buy more,but with everything going up in price,I cannot afford to buy anything,even the sale price is a stretch.
10 May 2023
Reply from FatFace - BROMLEY 2
Thank you for your 5* review.
We're pleased to hear you love our products, I will certainly pass on your feedback regarding the prices.
Hope you have a lovely day!
-SK
Customer service always spot on,good…
Customer service always spot on,good quality and even online is very easy and straigthforwsrd to purchase. Sizes are accurate specially shoes
6 May 2023
Reply from FatFace - BROMLEY 2
Hi Lillian
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I have not received my order but you…
I have nit received my order but you have taken payment
6 May 2023
Reply from FatFace - BROMLEY 2
Hello, I am sorry to hear that you are having trouble with your order. This isn't what we like to hear.
I can see that you have contacted us via email, and my colleague replied to you this morning.
Thank you, LE
Reply from FatFace - BROMLEY 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - BROMLEY 2
Hi Lesley
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very nice ladies in the store at…
Very nice ladies in the store at Bromley Glades, my style of products, I love everything about the store
20 April 2023
Reply from FatFace - BROMLEY 2
Good afternoon, Abdreia
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Bromley store.
Take care, JB
Good quality clothes
Pleased with the clothes I bought but didn’t receive the email re items being sent to shop for collection. Received the email to rate them first.
2 April 2023
Reply from FatFace - BROMLEY 2
Thank you for taking the time to review! I'm glad to hear that you are happy with your order. Thank you also for the feedback about our click and collect service - we have only recently re-introduced this option, so this kind of feedback is incredibly helpful to us perfecting the system. Take care - CD
Positive review on fat face
The shop employees were very friendly and lovely. They helped us in many ways and we found the perfect item. I also really like the sustainable brand and the items they have. But I would definitely get more children's items for many young kids or teenagers.
16 March 2023
Reply from FatFace - BROMLEY 2
Good afternoon, Katernia
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Bromley store.
Take care, JB
Great experience at Bromley store
Ang at the Fat Face Bromley store couldn’t have been more helpful. She helped us to browse and was so personable and friendly we purchased much more than we came in for. What an asset to the company she is. We felt the range and style of items has really improved and my husband and I bought jeans, tops and jumpers. We know the quality is great too!
19 February 2023
Unprompted review
Reply from FatFace - BROMLEY 2
Hi there,
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received at our Bromley Store. We hope you enjoy your new purchases.
Have a great day!
Take care, SK
Super lovely people
So so nice, all the staff were so friendly and helpful and I found exactly what I was looking for. Great service overall from Ang, Helen,and mj.
4 February 2023
Unprompted review
Reply from FatFace - BROMLEY 2
Thank you for your lovely review! Your comments will be shared with our amazing team in store 😋 - RS
Absolutely amazing customer service
Absolutely amazing customer service from Mary Jane in your Bromley store today. She was so lovely and honestly very refreshing, you can tell she loves her job. Superb! <3
19 December 2022
Unprompted review
Reply from FatFace - BROMLEY 2
Good Afternoon
Thank you for your review and for sharing your recent in store experience with us. Please be assured that this will be passed onto the crew members involved for you.
I hope you have a great Christmas.
EP
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