Banner for FatFace - BUDE

FatFace - BUDE Reviews 173

TrustScore 5 out of 5

4.9

24 Belle Vue, EX23 8JS Bude, Cornwall, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We are regular visitors to Bude and often have a browse at FatFace as we both love the clothing, always fits well and superb quality at sensible prices. We dropped in today and as usual walked out wi... See more

Company replied

Rated 5 out of 5 stars

I wanted to commend the amazing & lovely team at Just popped your BUDE store, bought a fab fleece… served by Sue, the Manager… she knew exactly what I suited & my size… I felt very looked after & s... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic. Sent my parents gifts but unfortunately the sweatshirt didn’t fit. Parents went to the store in Bude and the customer service they received was outstanding!! Sweatshirt returned... See more

Company replied

Rated 5 out of 5 stars

Visited bude fatface today fantastic shop, great selection of clothing. Staff could not be more helpful or friendly. Served by Sam. Our over heated bulldog greatly appreciated the fresh water and dog... See more

Company replied


Company details

  1. #286 of 620 best companies in Clothing Shop
  2. #167 of 285 best companies in Fashion accessories shop
  3. #133 of 243 best companies in Men's clothes shop
  4. #121 of 260 best companies in Ladies' clothes shop

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 24 Belle Vue, EX23 8JS, Bude, Cornwall, United Kingdom

  • 01288 359494

4.9

Excellent

TrustScore 5 out of 5

173 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Visited my local Fat Face store in Bude…

Visited my local Fat Face store in Bude Cornwall. Haven’t been in so much recently as I would have liked. It was lovely to a friendly and welcoming face being Sam who was wearing a lovely jumper. I was directed to right place and my size was available. 😊 also nice camera bag . Kept hubby happy too with some socks. Bude has a lovely team of staff. Always pleasant and very helpful.

30 March 2024
Unprompted review
FatFace - BUDE logo

Reply from FatFace - BUDE

Hi there,
Thank you for taking the time to leave a review.
We’re happy to hear you enjoyed your experience in one of our stores!
We look forward to welcoming you back soon. Take care, LC.

Rated 5 out of 5 stars

Bude store

Bude store, Samantha, brilliant customer service. Went the extra mile and a real asset to the company, thank you.

19 March 2024
Unprompted review
FatFace - BUDE logo

Reply from FatFace - BUDE

Good Morning David,

Thank you for taking the time to leave us a review!

I am so happy to hear you have had a pleasant experience in our Bude Store and happy with the staff's service! I will make sure to pass on this positive feedback.

We look forward to welcoming you back soon!

Kind Regards, JW

Rated 5 out of 5 stars

Great staff helpful friendly pity all…

Great staff helpful friendly pity all shops don’t have the same quality of staff thankyou it’s a pleasure to shop there

16 March 2024
Unprompted review
FatFace - BUDE logo

Reply from FatFace - BUDE

Hi there,
Thank you for taking the time to leave your 5* review.

I am so pleased to hear that you had a positive shopping experience in one of our stores. We look forward to welcoming you back soon!

Take care. -GM

Rated 5 out of 5 stars

Great service as always from Sam

Great service as always from Sam.
Lovely jeans fit perfectly

16 March 2024
Unprompted review
FatFace - BUDE logo

Reply from FatFace - BUDE

Good Morning
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

Love the Bude store

The staff at the Bude store are so friendly and helpful. Their knowledge of the product range and enthusiasm for helping customers find the right clothes gives a really enjoyable shopping experience.

16 March 2024
Unprompted review
FatFace - BUDE logo

Reply from FatFace - BUDE

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

Really lovely friendly staff

Really lovely friendly staff. The way the shop was dressed was beautiful - a lady was doing this as we came in and really caught my eye how she’d styled it!
Lovely experience in this store!

12 March 2024
Unprompted review
FatFace - BUDE logo

Reply from FatFace - BUDE

Hello Stephanie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

The lovely ladies in your Bude store…

The lovely ladies in your Bude store are so welcoming and helpful, makes shopping there a pleasure.

24 February 2024
Unprompted review
FatFace - BUDE logo

Reply from FatFace - BUDE

Hi there,
Thank you for taking the time to leave your 5* review.

We are glad to hear you have had such a lovely experience at our Bude store. We hope you love your purchases, and look forward to welcoming you back soon!

Take care. -GM

Rated 5 out of 5 stars

Excellent price in the sale.Free…

Excellent price in the sale.Free delivery to store. Did take a week to get there but I’ll accept that for the environment.
The quality of the dungarees is very good indeed, and comfortable. The sizing is a little bigger than I thought but I have lost some weight so could be my fault.
I will definitely buy again from fat face

1 February 2024
FatFace - BUDE logo

Reply from FatFace - BUDE

Hi there,
Thank you for taking the time to leave your 5* review.

We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon!

We will be sure to pass your feedback on for review.

Take care. -GM

Rated 5 out of 5 stars
FatFace - BUDE logo

Reply from FatFace - BUDE

Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

Great swim

Great swim - The kids loved the slide. Staff friendly and really clean

13 January 2024
Unprompted review
FatFace - BUDE logo

Reply from FatFace - BUDE

Hi Tristan,
We happy to hear you have had a lovely time! However, please note, this review is for FatFace clothing.
If there is anything we can help with, please do e-mail us at customerservices@fatface.com.
Take care, LC.

Rated 5 out of 5 stars

Good value well made clothes

Good value well made clothes. Fast delivery from on line orders and very friendly local store team.

24 December 2023
FatFace - BUDE logo

Reply from FatFace - BUDE

Hello Jan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

FANTASTIC FRIENDLY STAFF

Bought couple items in FF sale today in Bude store. The staff are always so helpful and friendly making it a delight to shop in the store. Thank you to the manager Jack, Sue, Sam and all the crew x

29 December 2023
Unprompted review
FatFace - BUDE logo

Reply from FatFace - BUDE

Good Afternoon Susie,

Thank you for taking the time to leave us a review!

I am so glad to hear of the positive experience you have had in our Bude store. I will make sure to pass this on to them, we really appreciate such positive comments from our customers.

We look forward to welcoming you back soon!

Kind Regards, JW

Rated 5 out of 5 stars

A big thank you to Jack

A big thank you to Jack for keeping my forgotten boxing day purchases safe until I collected them today.

28 December 2023
Unprompted review
FatFace - BUDE logo

Reply from FatFace - BUDE

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

Always in Fat face Bude

Always in Fat face, good quality clothes and lovely smiley staff in the Bude shop

19 December 2023
Unprompted review
FatFace - BUDE logo

Reply from FatFace - BUDE

Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS

Rated 5 out of 5 stars

Fat face does exactly what it says it…

Fat face does exactly what it says it will do. Quality guaranteed. Staff are wonderful as usual.

4 December 2023
FatFace - BUDE logo

Reply from FatFace - BUDE

Hello Teresa
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Very easy to order and excellent quick…

Very easy to order and excellent quick service from beginning to collection in the shop. Thank you.

30 November 2023
FatFace - BUDE logo

Reply from FatFace - BUDE

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,

EP

Rated 5 out of 5 stars

Super gilets for my grandsons

Half price offer on items I paid full price for last year! Beautifully made garments, lovely colour. Staff in shop when I collected them were great, very pleasant, efficient and professional.

19 November 2023
FatFace - BUDE logo

Reply from FatFace - BUDE

Good Afternoon,

Thank you for taking the time to leave us a review!

I am so happy to hear about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.

Kind Regards, JW

Rated 5 out of 5 stars

Best store in the Westcountry!

Best store in the Westcountry!
I often visit the Bude store, because of the store layout and the friendly, welcoming staff. Abbie and her colleagues are helpful and greet you with a smile. Their suggestions are always spot on when it comes to putting an outfit together and matching garments together. They are very knowledgeable about each product and nothing is ever too much trouble.
The Bude store is by far the best layout compared to the other stores in Devon and Cornwall. It is bright, well presented and has lots of room to look around. It’s easy to find things and the rails are not crammed with garments. The shop always looks tidy and appealing.
There is always a good variety of clothing, sizing and if you can’t find what you are looking for, the staff always offer to order online.
My dog loves it too as she is always given a biscuit!

19 November 2023
Unprompted review
FatFace - BUDE logo

Reply from FatFace - BUDE

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

FatFace - Bude

I was looking for a certain size of the Elise Wide Leg Comfort Stretch Jeans in Vintagepale. They were out of stock online and in the stores around me. I went for a weekend away in Bude and went into the FatFace store to see if these jeans were in stock, however they were not. The lady working on the tills, Sue, was extremely friendly and helpful. She looked up which stores close by had these jeans in stock and also called around for me to check the other store definitely had them in stock and asked for them to be held back for me to collect the following day. All of the staff in store that day were really friendly and lovely, overall a really positive shopping experience in the Bude FatFace store and a great result that I finally got the jeans I’d spent so long looking for, they definitely went above and beyond with their customer service.

18 November 2023
Unprompted review
FatFace - BUDE logo

Reply from FatFace - BUDE

Hi Shannon
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Sue the area manager went the extra…

Sue the area manager went the extra mile and brought out alternative sizes and styles of pyjamas when I was Christmas shopping in Bude this morning. All the staff in the Bude store are always super friendly and helpful

18 November 2023
Unprompted review
FatFace - BUDE logo

Reply from FatFace - BUDE

Hello Joanna,

Thank you for your 5* review regarding your recent visit to our Bude store.

It is great to read such positive comments regarding our lovely store crew.

Have a lovely day! LB

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look