Very easy to order online via the website. Kept informed after ordering as to the status of delivery to store. Received email when delivered. I collected, tried on instore, helpful staff, returned one... See more
Company replied
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The staff were friendly, polite & helpful. They were having a problem with one of the tills, apologised to both myself & another customer that the transactions were taking a little longer to process.... See more
Company replied
I spotted a jacket in the men’s department but it was a little creased. The staff member downstairs offered to steam the jacket. We carried on shopping and returned to Fatface and picked up a supe... See more
Company replied
Good customer service from the clitheroe lancs store who suggested I order on line (as no stock available there) and have it delivered to next at deepdale preston which was closer to my home. Goods ar... See more
Company replied
Company details
- #287 of 622 best companies in Clothing Shop
- #168 of 282 best companies in Fashion accessories shop
- #130 of 239 best companies in Men's clothes shop
- #120 of 257 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
1 Market Place, BB7 2BZ, Clitheroe, Lancashire, United Kingdom
- 01200 428362
4.8
Excellent
126 reviews
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I visited fat face and didn’t expect a…
I visited fat face and didn’t expect a sale and came away with several tops at a great price. These always fit well, look great and never loose their shape when washing.
Great customer service by a friendly staff member.
17 April 2024
Reply from FatFace - CLITHEROE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great to be able to click and collect…
Great to be able to click and collect from my local shop. The staff in the shop told me about this option to save delivery charge
20 April 2024
Reply from FatFace - CLITHEROE
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you had such a great visit to our Clitheroe Store and that the team were so helpful in advising you of delivery options. I hope you continue to love your shopping experience with us.
All the best, MM
So easy to order & perfect fit & I’ll always continue to buy fat face jeans
So easy to order & perfect fit
11 April 2024
Reply from FatFace - CLITHEROE
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Good quality clothes
10 April 2024
Reply from FatFace - CLITHEROE
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality. We hope you love your order!
Take care.- GM
Reply from FatFace - CLITHEROE
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality and fit. We hope you love your order!
Take care.- GM
Easy to order
Easy to order. When collecting I was exchanging for a different size and this was made so easy too
1 April 2024
Reply from FatFace - CLITHEROE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Ordered on line for delivery to local store
Ordered on line for delivery to local outlet store. The process was quick and easy, received the goods inside the predicated delivery times. Goods communication and very friendly service.
Thank you 😀
6 April 2024
Reply from FatFace - CLITHEROE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - CLITHEROE
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Collection in store
Collection in store - Clitheroe
Very friendly
Great service
Thank you
30 March 2024
Reply from FatFace - CLITHEROE
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new purchase and that collecting from the Clitheroe store was easy and that the crew were so friendly. I hope you continue to enjoy our products as much as we do.
All the best, MM
Looked at on line shop
Looked at on line shop, found item I liked checked local store for stock, Called into Clitheroe shop after doing so , store assistant very helpful, and bought the item . My first item I bought a number of year,s since has now become my gardening shirt, can’t get rid of it, still so good to wear even with the holes now appearing.
5 April 2024
Unprompted review
Reply from FatFace - CLITHEROE
Good afternoon, Stephen.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality. We look forward to you shopping with us again soon at our Clitheroe store.
Take care, JB
Superb customer experience
Excellent service / advice and friendliness - it’s simply stood out the friendly approach of all staff at the Clitheroe branch
24 March 2024
Reply from FatFace - CLITHEROE
Hi there,
Thank you for taking the time to leave your 5* review.
I am so pleased to hear that you had a positive shopping experience, and we hope you love your purchases!
Take care. -GM
Staff at the Clitheroe branch are…
Staff at the Clitheroe branch are always very polite and helpful, love going in. Clothes are displayed well.
23 March 2024
Reply from FatFace - CLITHEROE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
I’m a FatFace fan
I’m a FatFace fan. I like their clothing which well made and true to fit sizing. As well as their products, their service is good, with a no-quibble attitude to returns when something is not quite right.
21 March 2024
Reply from FatFace - CLITHEROE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good experience all round.
Prompt service ordered on line delivered into store. Product good quality and then went on to buy a lovely cosy hoody as well🤦🏻♀️🤷♀️....shop assistant very pleasant and helpful.
19 February 2024
Reply from FatFace - CLITHEROE
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Easy to pick up.
Easy to order. Helpful, friendly staff when picking up. Great to find jeans in my length.
18 February 2024
Reply from FatFace - CLITHEROE
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your purchase and that you had such a great experience during your visit to our Clitheroe store. I shall pass on your lovely comments to the team. I hope you continue to love our products as much as we do.
All the best, MM
Needed a warm fleece and thought this…
Needed a warm fleece and thought this one was both different and lovely and thick for very cold weather.
12 February 2024
Reply from FatFace - CLITHEROE
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your purchase, and we look forward to welcoming you back soon.
Take care.- GM
Returns
I’ve been a fat face customer for many years. I’ve always found the staff efficient and helpful and today’s experience was no different. Returning one of the items I had ordered was extremely easy and the member of staff was helpful and efficient.
8 February 2024
Reply from FatFace - CLITHEROE
Good Morning Sue,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Clitheroe Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
Excellent customer service
4 February 2024
Unprompted review
Reply from FatFace - CLITHEROE
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have received excellent customer service!
Please do not hesitate to get in touch with our friendly customer service team if you need anything else: customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm.
Take care. -GM
Website easy to use
Website easy to use, viewed a few items on a visit to the Clitheroe store. Great store varied selection of items, staff very pleasant and approachable.
3 January 2024
Reply from FatFace - CLITHEROE
Hello Stephen
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Good, fast delivery to store. Thank you.
It was just nice and easy, as I live quite near to the store.
12 December 2023
Reply from FatFace - CLITHEROE
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that your order arrived quickly to store and that you found the process to be easy. I hope you continue to enjoy your shopping experience with us.
All the best, MM
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