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FatFace - CORK Reviews 60

TrustScore 4.5 out of 5

4.7

47 Princes Street, Unknown Cork, Cork, IE


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See what reviewers are saying

Rated 5 out of 5 stars

I was in the Cork Fat Face store this morning. It is always such a lovely experience with the staff friendly and helpful. Everything is well presented and store nicely organised. Summer clothes and... See more

Company replied

Rated 4 out of 5 stars

Easy to navigate website, fast delivery(for online). Good value and always a quality product. All Fatface clothes can be washed and rewashed without issue. However, the price displayed should be... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a dress online but when it arrived I decided I would prefer it slightly longer in length. Retuned it to the shop, instant refund & reordered it online. The assistant apologised th... See more

Company replied

Rated 5 out of 5 stars

Had a delivery just before Christmas and unfortunately the coat I'd ordered did not suit at all. The coat itself was just beautiful but my height of 5 2" made it almost floor length! I returned it t... See more

Company replied


Company details

  1. #269 of 611 best companies in Clothing Shop
  2. #169 of 287 best companies in Fashion accessories shop
  3. #131 of 244 best companies in Men's clothes shop
  4. #115 of 253 best companies in Ladies' clothes shop

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

60 reviews

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Rated 5 out of 5 stars

The service is brilliant and I love…

The service is brilliant and I love your products. I have losds

21 March 2023
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Reply from FatFace - CORK

Good afternoon, Elizabeth

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Cork store.

Take care, JB

Rated 5 out of 5 stars

My order came very promptly but…

My order came very promptly but unfortunately the dress I ordered didn’t really suit me. I was able to return the item without any hassle to my local store. Very happy to order again from FatFace.

16 March 2023
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Reply from FatFace - CORK

Hello Liz, Thank you for leaving us a 5* review. We are so pleased that you have enjoyed shopping with us online. Take care – KS

Rated 5 out of 5 stars

I shop in FatFace Cork regularly

I shop in FatFace Cork regularly. I’ve never had poor customer service, the staff are always friendly & obliging, always willing to go the extra mile. The atmosphere is always welcoming even during busy times like Christmas & Sales. Special shout out to Robyn & Caroline.

23 January 2023
Unprompted review
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Reply from FatFace - CORK

Good Evening

Thank you for taking the time to pass on lovely feedback to us regarding your recent trip into our Cork store.

Please be assured that this will be passed onto the crew members for you.

I hope you have a lovely Evening!

EP

Rated 5 out of 5 stars

Helpful staff

Helpful staff, Cork City

16 November 2022
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Reply from FatFace - CORK

Good afternoon, Rachel

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Cork store.

Take care, JB

Rated 5 out of 5 stars

FatFace Kenmare

Love the clothes, excellent quality and accurate sizing. But the best thing about FatFace, Kenmare in Cork are the wonderful staff. They made our trip sooooo much more enjoyable and even brought our a table with crayons for our two kids. The ladies were super helpful and lovely to deal with.

30 October 2022
Unprompted review
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Reply from FatFace - CORK

Good Afternoon Emily

Thank you for sharing your recent experience in our Cork store with us. Please be assured that I have passed this onto the crew members involved for you.

EP

Rated 5 out of 5 stars

Hadn’t a product that I wanted in my…

Hadn’t a product that I wanted in my local store very helpful and very easy to deal with and recommended the online store, very quick with delivery 👍

5 October 2022
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Reply from FatFace - CORK

Hi Damien, Thank you for your 5* review. I'm glad the item you were after arrived in good time. I'll be sure to pass your feedback on to the team in Cork too. CD

Rated 5 out of 5 stars

Love FatFace

Excellent quality and style as usual from FatFace ..love the colours

16 September 2022
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Reply from FatFace - CORK

Hi Tony, Thank you for your 5* review. I am so glad to hear that you are happy with your new purchase. Have a great day! CD

Rated 5 out of 5 stars
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Reply from FatFace - CORK

Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Staff at Fat Face are do helgul &…

Staff at Fat Face are do helgul & friendly all the time. I have never had a negative experience in any of their stores. So hassle with looking for an item if it’s not in store, returns very easy & online service is brilliant,

20 October 2022
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Reply from FatFace - CORK

Hi Tricia, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Great store fantastic staff

20 October 2022
Unprompted review
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Reply from FatFace - CORK

Good morning Rose,

Thank you for taking the time to leave your review about our Cork store. Please be assured that this will be passed on to the team in the store.

Have a great day!

Take care, EG

Rated 5 out of 5 stars

Happy customer

Thankyou for my order. I was delighted when the courier knocked with my goody bag. Bag arrives in good condition, contents neatly packaged. Instructions on any returns very easy to follow. Quality of items just as shown and described. Very happy with service will use again and highly recommend!!

16 August 2022
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Reply from FatFace - CORK

Hi Sharon, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

The Shop Assistant was pleasant and…

The Shop Assistant was pleasant and helpful. She explained everything to me about the online refund process, because I needed to return one of the items I bought online and I also bought a lovely blouse, whilst at the shop.

7 July 2022
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Reply from FatFace - CORK

Good Morning Martina
Thank you for your review.

I am so pleased to hear of your recent experience in our Cork store. Please be assured that I have passed this onto the crew members involved for you.

Have a lovely weekend. EP

Rated 5 out of 5 stars

Friendly

Friendly, helpful and professional staff ... a real pleasure visiting the store . My first visit to the store, I will be back. Love your merchandise . Altogether the best shopping experience ...

8 April 2022
Unprompted review
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Reply from FatFace - CORK

Hi Bellinda, Thank you for taking the time to leave your review. I am pleased to hear you love the Cork store! LE

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